Merrill research finds 85% of Americans believe how they manage their money would make their parents proud. Interestingly, 56% reward themselves for meeting a financial goal by purchasing something like clothes or jewelry (48%), taking a vacation or trip (48%), or eating out at an expensive restaurant (40%). Maybe it's time to test a savings account that provides such awards automatically to customers when certain milestones are achieved.When it comes to the cost of education though, saving enough is very difficult, when you consider the cost of a college education has skyrocketed nearly 450% since the early 1980s. College costs...
Amazon got a patent that would allow it to use delivery drones to record video of a user's property that can be analyzed and used for surveillance. It can look for broken windows, open garage doors and things like that to help catch bad actors.We haven't yet seen a drone solution by Amazon to deal with the London Inter-bank Offered Rate (LIBOR) to Secured Overnight Financing Rate (SOFR) transition. But, we will be listening for a buzzing sound, just in case.In the meantime, banks that have been slow to start switching from using LIBOR as an index, a top Fed...
Sleep experts will tell you the best way to get a good night's rest is to keep the thermostat temperature between 60 and 67 degrees. That will avoid sweating and sleep disruption that occurs as your body heats up. In another area heating up, in the banking industry, the FDIC noted in April that it's seeing gaps in banks' vendor contracts. These include but are not limited to agreements with IT vendors. Banks use vendors for a variety of reasons that include insourcing on-demand specialized talent, reducing operating costs, and increasing product offerings. For these reasons and more, it seems...
PwC finds that while 81% of Boomers say their primary bank is where they hold their checking account; that dips to 74% for Gen X and only 65% for Millennials. Technology & behavioral changes show fewer people have such accounts or still use them.As above, changes are occurring all around banking and one area creeping along is CECL. Bankers continue to search for guidance from regulators and auditors so today we share news that the American Institute of CPAs (AICPA) is planning to shed some light in its upcoming release of guidance on the subject. As the only bank in...
In case you missed it, scientists have reportedly developed a new laser known as the Cytophone that is 1,000x more sensitive than current methods. This is huge because the laser has reportedly already been tested and used to detect, target and destroy cancer tumors in blood cells. Scientists hope it could one day be used to destroy melanoma and metastatic cancer. Now that is the sort of scientific advance we would all love to see.While not as life changing as this sort of cancer busting laser, bankers also do lots of testing in order to deal with industry challenges that...
When it comes to wealth, it is interesting that a Schwab survey finds 73% of those under age 38Ys old (millennials and Gen Z) wonder how friends can afford expensive experiences posted on social media and 57% pay more attention to how their friends spend vs. save. As you consider how best to position your bank to address these data points, there are other things to consider too, when it comes to wealth. After all, about $30T in wealth is about to be transferred from baby boomers to their kids in coming years.As older customers pass away or move out...
Succession planning is difficult for nearly every bank, particularly when you consider a Bank Director survey that finds 60% of respondents expect their bank's CEO and/or other senior executives to retire in the next 5Ys. Adding to the angst, 55% say they do not have both a long-term and emergency succession plan in place for the CEO and all other senior executives.We bring this up because even huge banks with all sorts of executives can feel the pinch, when it comes to succession. Look no further than Wells Fargo's well-publicized struggle to fill the CEO slot. Sure they have problems...
The Spring 2019 Merrill Edge Report finds some interesting things about how Americans save. It found: 85% of respondents believe how they manage their money would make their parents proud; 68% purposefully delayed or abstained from certain activities (vacation, buying a car, buying a home, etc.) to pay off debt; and 56% reward themselves when they meet a financial goal. We hope this information gives you a few more ideas to help market more of your services, perhaps. We continue this month with our new Inquiry and Insight feature. This month we focus on virtual deposit tickets, how...
Summer is now in full swing with kids out of school, so you might be thinking about vacationing. Over the next 3 months, 50% of Americans will travel, spending up to 3 weeks' pay to have fun. Enjoy your next vacation and know you have earned it.Before you head out on vacation though, there is much to consider when it comes to CECL. As you work through various elements of this rule change, you may start to see some real challenges--particularly when it comes to applying optionality. As you consider optionality and its impact on CECL, you will need to...
Experts are all over the place when you try to nail them down on how much you should be contributing to retirement. Of course, that is due to personal lifestyle, expenses and spending patterns. That said, most will tell you it is good to set aside at least 10% of your income, and if possible, to go as high as 20%.There are many financial things to think about beyond what you should be setting aside for retirement, and one of them revolves around financial technology (fintech). Such things are not only a hotbed for start-up investment and an area of...
Fidelity recently reported the average 401(k) balance for Americans by age grouping as of Q1 is as follows: 20 to 29Ys old ($11,800); 30 to 39Ys ($42,400); 40 to 49Ys ($102,700); 50 to 59Ys ($174,100) and 60 to 69Ys ($195,500). Now you can compare how you are doing and see if you need to do more or can book yourself a nice summer vacation to celebrate.No matter what you are saving in your deposit account, it is no secret that the nation's biggest banks have been capturing more customer deposits than community banks in recent years.According to a...
Interesting research by AARP looked at technology usage among people age 50+. It found: 23% are taking online classes as they pursue lifelong learning; 14% now own a home assistant like Amazon Alexa or Google Home; only 19% have confidence in their online safety. Meanwhile, items ranking much higher: 91% use technology to stay connected to friends and loved ones; 63% play online games and 57% watch videos or shows online. No matter your age group or what you do online, the data shows small-to-midsize businesses (SMBs) have converted to many digital services. However, when it comes to invoices, it...
Experts say homeowners should set aside 1% to 3% of a home's purchase price every year in a savings account to plan for ongoing or unexpected maintenance or repair costs. Also, the older the house, the more the homeowner should set aside.In banking, maintenance and savings of all types are topics that are clearly understood. One type of prepayment structure known as yield maintenance, however, can sometimes be confusing. Unlike a fixed prepayment penalty such as 1% (times the loan balance at time of prepayment), yield maintenance is different. It is structured so the lender "maintains" the same yield on...
In an interesting advance, scientists have reportedly developed an artificial intelligence tool that can accurately detect early patterns of psychotic disorders. Such disorders typically occur when people are in their 20s and early warning signs can show up as early as age 17. A tool that predicts whether people are going to develop psychosis later in life could be helpful it seems.No matter your thoughts about how much technology should creep into our lives or whether it is good or bad, suffice it to say that it does keep moving forward. One area where technology has impacted banks and customers
We found it interesting that Q1 data shows 5,362 FDIC-insured financial institutions, and of those, 87% were identified as commercial banks while 13% were savings institutions. When you look at the asset data grouping: most were commercial lenders (53.2%), followed by agricultural banks (24.5%), all other less than $1B in assets (7.9%) or mortgage lenders (7.4%). The remaining five categories filled in the rest. Regardless which category you find your institution in, there is no doubt that from time to time you may need more deposits, and the very best kind are of course low cost core deposits. No matter
When it comes to hot things, chefs look to the Scoville scale to determine how spicy something is. On that scale, the jalapeno pepper is 5,000 units (strong), while the habanero (volcanic) comes in at 150,000, the Carolina reaper (dangerous) is 1.5mm and way at the top at 15B is resiniferatoxin (harmful). Speaking of hot things, the Weighted Average Remaining Maturity (WARM) methodology has received a lot of attention recently as a route that banks might take to CECL compliance. To some community banks that may be struggling to implement the new standard, WARM looks like a simple way to
The word bud can mean many things to many people. It is shorthand for Buddy, a well-known beer, part of a plant, slang for marijuana and even something that can be nipped. For banks though, Bud is a London-based fintech start-up that Goldman Sachs and HSBC have invested in, that will allow banks to offer products from their rivals. It is an open banking platform and it is already working with 85 third-party financial services providers and fintechs. We point this out because more banks are working with more providers to get more products and services to offer customers. Rather
Summer is a time of sunshine, fun and travel for nearly everyone. This summer, CompareCards research finds: 98% of people are considering taking a summer vacation, 75% say credit card rewards affect summer vacation plans and 20% say rewards points will pay for at least 50% of their summer travel bills. Have fun out there.When it comes to summer, community banks often look to hire interns for summer positions. In so doing, be mindful that the US Department of Labor (DOL) recently changed the criteria to determine if an internship must be paid. Generally, for-profit companies must pay employees for
If you go to the Urban Dictionary you will see that the term "check this out" originated in the 1960s or 1970s to mean "this is so cool you have to look at it." In a more updated version, we note one kid overheard saying, "check it out dude, this is what we should do" to another kid, really just means, "listen, this is what we should do."Any derivation of the word "check" in the banking or business world means something else completely. In the business world, for instance, checks have been the preferred method of payment for eons. While
In the past decade there have been some ongoing and significant changes in the banking industry. One of those surfaces by JD Power which finds that while mobile banking customer adoption was low in 2009, it has grown so much that 53% of retail banking customers now say they use mobile banking in 2019. Also over that time, the Fed reports the number of commercial bank and thrift branches has declined nearly 10%, or just over 1% per year. A changing environment these days is expected.When looking at the industry, other changes are also happening in mobile wallets.
There are all sorts of green things in this world. There are green M&Ms, money, leaves, grass, trees, frogs, lettuce, limes and more. Green colors can also reportedly improve reading ability and people who like this color are also reported to be lovable and nurturing individuals. What's not to like about green?In banking, there are things known as green lending, green initiatives or efforts that otherwise promote doing business with customers that promote environmental sustainability. (No, we are not talking about cannabis growers here). As we reported prior, Bank of America is investing $300B by 2030 in low-carbon business activities
A Harvard Business Review survey looked at how CEOs and senior executives rated their top management teams on several factors. By category, senior executives rated teams 34% lower for overall effectiveness than CEOs. Other findings: decision making processes are clear (-46%), team deals well with conflict (-33%), and CEO provides effective direction for the team (-39%). To improve performance, it looks like more work is needed to help close the gap between groups - regardless of company.Speaking of performance, the FDIC recently released its performance report for Q1 and we wanted to share some highlights. We also bake in additional
You might be interested in some data from the most recent FDIC Q1 Quarterly Banking Profile. For starters, there are 5,362 insured institutions in the US vs. 5,607 as of the same period last year. If this continues there will be 4,289 institutions in 5Ys and 3,430 in 10Ys. That is a smaller number, but it is still large when you look globally. For instance, close neighbors Canada and Mexico only have about 88 and 48 banks, respectively. Meanwhile, other major countries like Germany have 1,800, followed by Italy (580), France (400), UK (300) & Japan (199).Counting is fine of
When asked late last year where their organizations were going to be focused this year, Chief Information Officers (CIOs) told Gartner they wanted to spur growth through digital initiatives (22%), revenue/business growth (22%), operational excellence (13%), customer experience (8%); cost optimization (8%). As you think about technology and digital efforts at your bank, one area that often surfaces is the value and promise of big data. After all, banks have tons of data, so why not figure out how to use it better and faster to drive growth. Big data in theory can be tapped to give banks' customers exactly
Keeping secrets seems to be easy for some people and difficult for others. For example, surveys finds: 10% say they cannot keep a secret period; 50% say they often feel the need to offload secrets to someone else; and the biggest secrets people keep involve sexual behavior, personal story, extra relational thoughts, romantic desire or a family detail. Don't look now, but in banking the world of secrecy is covered in a big chunk by the Bank Secrecy Act (BSA) that covers anti-money laundering (AML). Here, community banks will want to take notice that regulators are stepping up enforcement of
You have to love the way the government operates sometimes. Take for instance the fact that Fish and Wildlife has a dedicated page detailing how they count and estimate bird flock sizes. Apparently taxpayers seem so interested in this that they even have a calculator where you can test your own counting skills across a multitude of flock size ranges. While most bankers probably don't have time to play the bird flock counting game, everyone has time to count the number of customers on hand, those that leave and how frequently they leave. Perhaps as it is with birds, figuring
Here's a thing. Without looking, which animal weighs more - the elephant or the hippo? If you guessed the elephant give yourself a point. If that one was too easy, we next ask whether the rhinoceros or the giraffe weighs more. Ok, that one is a trick question because the top five in order are: African elephant, Asian elephant, white rhinoceros, giraffe and black rhinoceros. Have fun today as you challenge your lunch mates to this test.If tests aren't your thing so early in the morning, we note that community banks and all companies can also sometimes be tested by
Insight is about getting an accurate and deeper understanding about something, while inquiry is the act of asking for information. So, on that note we want to welcome you to the second issue of a new BID feature we call "Inquiry and Insight." For those who may have missed Issue #1, you can read it here.This format allows us to more broadly share specific questions we receive from our bank clients, regulators and other industry professionals. On a monthly basis, we publish the questions asked most often or most relevant to current issues, as we do our best
A chief marketing officer (CMO) survey of business-to-business (B2B) firms by Deloitte, Duke University and the American Marketing Association found some interesting things. Top challenges are: driving growth (37.5%); delivering a powerful brand that breaks through the clutter (14.8%); securing marketing budget (11.4%); providing ROI of marketing (10.2%).Many of these issues above also impact community banks. Certainly, today's marketing tends heavily toward the digital, with websites and Facebook pages vying for customers' attention. If you think back on your own marketing memories, though, you might find that efforts made via traditional media -- radio, television, and print -- are much
Gentrification is the term used often to depict the process of affluent people moving into and renovating deteriorated urban areas, while potentially forcing the relocation of established residents and businesses. Today, we focus on the impact of gentrification on commercial real estate (CRE) lending for community banks and how a new code of conduct may affect it. Fueling the expansion of gentrification, displacement financing, is when a speculator gets a CRE bank loan based on the expectation that rents will increase. Thus, rents are raised and lower income tenants are often evicted, making room for higher income tenants. This is
The Oxford Dictionary points out that the inventor of the Morse code, Samuel Morse, needed to know which alphabet letters are used the most often. He found the top 7 are E, T, A, I, N, O and S. Curiously, the letter B ranks 20th of 26. We bring this up because some banks are trying to determine whether it makes sense to become a B corporation or not. Sure, you slip down the alphabet from Sam's perspective, but it may still be a worthy option. A B corporation is a business that's been certified for following best practices in
Doing some quick math, we can figure out that at the end of 2014 there were 6,509 FDIC insured financial institutions and as of the end of 2018 there were 5,406. We then look at the number of M&A deals for each year and we find there were 278 in 2015, 241 in 2016, 255 in 2017, 259 in 2018 and an annualized 220 for this year. Take all of this together and throw it in a blender and you come out with a 4.3% median for each year in question. It looks like the big thumb rule of 1%
Experts will tell you that as a homeowner, the top five plumbing issues you may face are blocked drains/toilets, burst pipes, frozen pipes, leaky faucets and water heater installations. Now that you know you can better prepare for the inevitable.In banking, when one thinks about the top issues around liquidity, the mind quickly goes to how easy funding is or is not. It also may zero in on how quickly assets can be converted into cash in case of emergency. Attracting deposits is particularly important in the current economic climate, which is one of growing demand for loans. About 91%
The Census Bureau reports there are about 5.6mm employer firms in the US. By size, those with fewer than 20 employees (small) made up 89.0%, while those with fewer than 100 employees (smaller-medium sized) accounted for 98.2%.It's a well-established fact that small and mid-sized businesses (SMBs) are among community banks' most lucrative and most loyal customers. It is also interesting that, based on growing research, businesses started by immigrants to this country may represent the SMB segment most worth cultivating. Earlier this year, the Kauffman Foundation released a report that found immigrants to the US now make up
Marie Kondo, the Queen of Tidying-up, is now cleaning up with her little decluttering homilies. Her books fly off shelves and her television show is becoming a binge-watching favorite. It seems everyone is suddenly caught up in Kondomania.Maybe it's time to give your community bank the Kondo treatment, too in order to simplify and streamline. Are your storerooms cluttered? Are your IT systems burdened with outdated programs and information? Do you hang onto old hardware and software long after you've bought new stuff? If you can see echoes of your overstuffed attic in your bank branches, you may be ready
Dictionary.com says "opportunity" is a set of circumstances that makes it possible to do something. Bankers love opportunity and community bankers are especially adept at doing positive things in their communities regardless of the circumstances.In the world of the IRS, opportunity zones exist and many went virtually unnoticed when the Tax Cuts and Jobs Act became a reality in 2017. At that time, everybody was focusing on refunds and the large tax benefits offered to companies. But, now that the dust has settled, banks are turning to page 130 of the Act. There they will find a federal tax incentive
Researchers at Ohio State University created a computer program that took 5,000 photos of people making faces in response to statements like "you smell a bad odor." They found humans can make 21 different facial expressions, so gone are the days of simple emotions, it seems. In the world of banking, some may say a personal way of relating to customers is soon gone too. For many years, several community banks avoided leveraging digital banking in favor of relationship banking. That still makes some sense, but digital and human activities have evolved so bankers need to as well. Consider a
Yet another Bank Director survey of board members and management finds 72% of banks surveyed said they had not experienced a data breach or cyberattack, but 62% said their board did not have at least one cybersecurity expert member and only 49% said they had a full-time chief information security officer (CISO). Banks are working on this, but given the move towards more fintech and banktech, this is one area we would expect to see a growing emphasis with all banks going forward.There has been no shortage of attention paid to the rising volume of cybercrime and its impact on
A recent Bank Director survey of management and directors finds some of the top compensation challenges are: managing compensation and benefit costs (44%), tying compensation to performance (40%), succession planning (37%), recruiting commercial lenders (31%) and retaining key people (29%). Let's face it. Whether dealing with compensation-related issues, risk or something else, banks have a lot to manage. One more thing banks must manage is the impact on all things banking due to the 2021 transition from the London Interbank Offered Rate (LIBOR) to the Secured Overnight Financing Rate (SOFR). This is no small task, since it is estimated LIBOR
Growth in online retailers and a shift in customer buying behavior has pushed some companies like Sears, Toys "R" Us, Payless Shoes and others to downsize or close their doors altogether. Yet, as they exit locations, businesses like Planet Fitness, Ashley Furniture, Big Lots and others have moved into those old stores and made them new again. For bankers, the turmoil in retail never seems to end and staying to top of trends and risks is a full time job. However, just because some retailers close doesn't mean all of your loans in this sector to all types of retailers
The word remote can be used in many different ways. For example: you can work remote, you can use a remote to change television channels, when you were a kid you probably at one time or another drove a remote control car, and perhaps more recently you may have used a remote to control a drone. In the banking world, almost everyone has also played with remote deposit capture (RDC) too. This ability to scan checks on mobile devices or PCs and deposit them into the bank has revolutionized check deposit. Along with that though, it has also created new
Scientists say sleep talking (somniloquy) happens when a person talks while asleep, but is not aware of it. Anyone can experience sleep talking, but it is usually brought on by things such as stress, alcohol, fever, and daytime drowsiness. People like to chat with one another whether they are awake or asleep. In banking, another sort of chatting through chatbots has become increasingly sophisticated.Chatbots are starting to break down consumers' initial skepticism about interacting with banks using these tools. As a result, chatbots are now fairly prominent on bank websites, offering customers more seamless assistance with everything from website-related tasks
Just locking your doors can save you a lot of problems, when it comes to the risk of burglaries. Statistics show that 30% of burglars enter a home through an unlocked door or window, so locking entry points can help you avoid such an issue.In banking, locking things can make sense too. Consider the simple forward rate lock agreement. These keys to banking success are designed to help protect your bank and borrowers from the risk and uncertainty of changing interest rates. To do a forward rate lock, you will need to execute a simple contract known as a forward
When it comes to weird facts for you to know, we always try to be a good source to liven up your discussions at the bank. For example, did you know it is physically impossible for you to lick your elbow, a jiffy is 1/100th of a second, and a sneeze exits your mouth at 100mph? Well, now you do, so have fun today.One area in banking that is necessary, but no one would call fun is regulation. Sure, it is part of the business, but it creates a host of long-time and emerging issues for banks when one looks
The Department of Agriculture reports the average cost of raising a child to age 18 is $233,610. If parents thought they were done there though, consider a Bank of America survey of parents with at least one child age 18 to 34Ys old. It finds parents pay the following bills for their kids: 23% pay food and grocery bills in full (37% pay some); 32% pay the cell phone in full (22% pay some); and 23% pay rent or a mortgage in full (13% pay some). No matter where you are with your kids if you are a parent, or
Did you see the Employee Benefit Research Institute (EBRI) research that found 82% of retirees are optimistic about their ability to live comfortably in retirement (near all-time high), while 67% of those still working are confident in their financial prospects during retirement (near all-time high). It is just nice to see people feeling so good about things.One area where banks may feel good is figuring out even better ways to leverage technology to help with compliance. Today, we update you on artificial intelligence (AI) and its AML uses.Despite the hype around AI, 63% of bank executives say their institution hasn't
The SBA reports that as of the end of last year, there were just over 30mm small businesses in the US, representing about 48% of total employment for the country. By industry, the greatest numbers of employees at small businesses were: health care and social assistance (15%); accommodation and food services (14%); retail trade (9%); manufacturing (9%); and professional, scientific and technical services (9%). Lots of customers for community banks so good luck out there!Another interesting thing about small businesses is that recent data suggests those owned by women are being established and growing at unprecedented rates. Notably, 40% of
A new survey by Merrill Lynch/Age Wave finds 70% of adults, ages 18 to 34, received financial support from their parents in the last year. In addition, a large 60% said they couldn't afford their lifestyle without such support. It looks like kids may still need their parents, no matter the age, perhaps.For many consumers -- millennials in particular -- setting aside large sums of money to meet savings goals can be tricky. But, automated tools can take away some of the stress. Small amounts of money transfer seamlessly, so over time, consumers are able to begin building their nest
The problem with remote work for your employees could be distraction related. After all, a whopping 23% of millennials still live with their parents, according to Zillow research. So, noise levels at home might not be conducive to such things. Bankers will need to think about the broader context for sure, no matter the path chosen on remote working arrangements.To help you here, we remind our readers that we recently wrote about the growing trend of flexible work arrangements, which includes working remotely. As this trend intensifies, it brings to the forefront the importance of strong cybersecurity practices.
We surfaced data by United Van Lines that looked at customer migration patterns in 2018. Given so many boomer customers of community banks are moving around, we thought you might like to know the top states for retiree destinations (possible deposits) were: NM (43%), FL (39%), AZ (37%), SC (37%) and ID (34%). As boomers continue to retire and move, bankers continue to try to understand the ramifications of CECL. After all, the CECL model represents a massive change in loan loss reserve methodology, and as such FASB has allowed a long window for implementation. Yet, as we are all
For some, retirement is just around the corner, while for others it is quite a ways off. Some interesting thoughts on retirement: experts say you should not withdraw more than 4% of your nest egg in the first year, Social Security is meant to replace about 40% of your pre-retirement income, and 94% of those 50+ say technology helps them keep in touch with family and friends. Good luck to all regardless of age or stage.On the technology front at least, things are moving rapidly forward for people of all ages. That is also the case when it comes to
A CNBC survey asked people what they would do with an unexpected $5,000 bonus. The most popular answers were: pay off debt (34%), save it for short-term expenditures or emergencies and (22%) and invest it for long-term goals like college or retirement (15%). Now that you know, maybe it can help focus some of your marketing messages to customers and prospects.Community banks are always trying to improve their performance and risk profile too, so today we take a look at asset liability management (ALM) programs. Here are 7 things you can do to help ensure your bank meets regulatory expectations.
An Ascend2 survey finds the most effective tactics to use in a marketing strategy are: social media marketing campaigns (53%); content marketing campaigns (48%); search engine optimization (47%); email marketing campaigns (39%); marketing automation campaigns (28%).As you ponder this over your cup of coffee, we also wanted to welcome you to the inaugural issue of a new BID feature we call "Inquiry and Insight." As you will see with these issues, we share specific questions we have been receiving from our readers and bank clients. Questions selected are likely on the minds of other community bankers too. So on a
An AT Kearney survey of global business executives identifies some interesting opportunities this group sees as ways to improve and drive the business forward. Those ranked the highest were: successful adoption of new technologies (37%), successful innovation (35%), improving business model efficiency (35%), and improving strategy execution (34%). We know community bankers work hard every day to improve the business, so we hope this information helps with additional perspective.As your team also works hard to keep deposits in a world of tricky but inevitable transformation, additional perspective might help here too. For those losing deposits to alternative accounts, it might
One major problem with poorly designed surveys is that they can be so dull they produce very weak results. Researchers find that back in 2007 participation rates for surveys ran at about 15% vs. only about 8% now. To increase your chances for a higher response when sending a survey to customers: keep the survey short, be sure the topic is relevant, make questions easy to answer and don't send out too many surveys too often.While some surveys can be dull, bankers know there is never a dull moment with CECL. Things are moving quickly and the timeline is getting
Everyone knows that risk and fear are different things. Yet, people often do not take risks because they are afraid. That is because the human mind twists things around. In short, fear causes you to overestimate a given risk and the absence of fear leads you to underestimate a given risk. Bankers know risk is everywhere and it must be weighed continually because it is just part of the business.If you are like most community banks, communicating your appetite for risk consistently is a challenge. Layer on top of that changes in personnel (both senior management and line officers) and
Data compiled by Statista finds 55% of US adults had money invested in the stock market in 2018 vs. 65% who did as of the end of 2007 (the high water mark of the past 20Ys). An aging population that is more risk adverse and a younger population saddled with student loan debt could be reasons for the decline, but who really knows for sure. One thing we do know for sure--as we round off our coverage of Community Banking Month stories--is that community banks are having a huge impact on their local cities and towns. Today, we highlight banks
The Bureau of Economic Analysis (BEA) looks at how Americans spend their money. The latest report shows we spend about 31% on goods and 69% on services. For services, we spend the most on housing and utilities (27%), followed by health care (25%), financial services and insurance (12%), other services (12%) and food services and accommodations (10%).When people try to figure out where all of their money is going, budgeting is a critical tool. But, these days, time may be becoming more valuable than money, in some instances. As our day-to-day lives have become busier and technology has eroded the
Despite common belief that horses sleep standing up, PetMD says that is just not true and that they only snooze that way. To get deep REM sleep, horses must lie down. They only need 2 to 3 hours though vs. 7 to 8 for humans. Now you know.As horses have a purpose in mind when they lie down, so too do many customers when it comes to what they expect from their bank. Many expect more than great products and services at competitive prices - they expect companies (including banks) to stand for something. In other words, more customers want
There are an estimated 5.3mm hotel rooms in the US and a study by Luxe Digital finds 65% of leisure and 69% of business travelers search online to decide where and how to travel. The Global Business Travel Association finds the following amenities were most likely to influence the business travel experience: a convenient, comfortable hotel (63%); nonstop flights (47%); booking flexibility (36%); paid time off for longer trips (34%); the type of airline carrier (28%) and being able to bring family or friends along (27%).Traveling can be fun or crazy, but hospitality lending can be a good niche for
Historically speaking, hedges have been planted and trained over time to form a barrier or mark the boundary of a property. These topiaries have been used to enclose land as far back as some 6,000 Ys ago. In the banking world, the plant types of hedges are interesting, but the financial ones make executives even happier. Like most financial institutions, banks need a cohesive, overall hedging strategy though to do this right. Financial hedges are a bit like shock absorbers on a car. They can help reduce the volatility or bumps a bank may experience and limit the effect of
A survey of Americans by NBC and the Wall Street Journal looked at social media. It found people are generally negative on social media, with 61% saying it does more to spread unfair attacks and rumors against public figures and corporations. Perhaps even more shocking - 82% said it wastes people's time.We know one thing though, community bankers definitely do not waste a customer's time, and they do plenty to support the cities and towns where they operate. So, as we continue to travel through Community Banking Month, we highlight some more outstanding examples of local outreach by community banks.
Some interesting things surfaced during a recent CNBC HR conference, where panels of leaders discussed the future of work. The CEO of IBM said she expects artificial intelligence (AI) to change 100% of jobs within the next 5-10Ys. Also, the head of HR at Adobe said all companies are going through a digital transformation currently, so HR experts need to build an environment where people are constantly adaptive learners. These are just a few of the discussion threads.Pulling on another thread, we find that community bankers are very focused on their small and medium business customers (SMBs) too. After all,
A Bankrate survey asked people why they found it difficult to save more money. Expenses ranked first at 39%, followed by job isn't good enough (16%), haven't gotten to it (16%), debt (13%), don't know (7%), don't need to save more (6%) and other (3%). As you think about how to leverage the above information to capture more customers, build deposits or help existing customers, we zero in on digital marketing today. Certainly, there are some hard-won tricks to the trade when it comes to conducting successful digital marketing campaigns. More specifically, we share perspectives from community bankers who gave
A CNBC survey finds Americans don't save very much. When asked what percentage of annual income people saved, the results were: 6-10% (25% of respondents); 5% or less (21%), nothing (19%), more than 15% (16%), 11-15% (11%), don't know (7%). To perform at the highest level, bankers know their customers should have a savings plan for every single month.When it comes to banking performance, it also makes sense to set goals and use metrics to track achievement. However, this is easier said than done.Take, for example, net interest margin (NIM). NIM is often used as a measure of performance. The
Merriam-Webster defines biometrics as "the measurement and analysis of unique physical or behavioral characteristics (such as fingerprint or voice patterns) especially as a means of verifying personal identity." It also indicates the first known use of biometrics was 117Ys ago (way back in 1902).We bring this up because Goode Intelligence forecasted in October that there will be nearly 579mm biometric payment cards in use by 2023, and 2019 will see the commercial launch of biometric payment cards.For those who are unfamiliar, biometric payment cards are meant to boost security by embedding fingerprint sensors that capture and match the
When you pay homage to someone, you are giving them a special honor or respect in a public way. It is with that in mind that we continue our homage to community bankers for Community Banking Month. Today, we provide you with stories that show unique and varied ways to engage with the community and give back. Community banks are quick to fill many needs and we honor you all for your tireless commitment to your communities. Years ago, one of Bank Iowa's loan officers navigated successfully through the complex process of US immigration and so he wanted
A Gallup survey finds only 37% of people age 18-34Ys old are invested in the stock market vs. 61% of those 35Ys or older. Researchers say this variance is likely the result of higher student debt, lingering fear from the 2008 market crash and ongoing market volatility. In another sort of investing, having quality employees who are invested in the success of your business is crucial for community banks. Attracting the right employees is not enough, though, as retention is equally (and possibly more) important. According to a Gallup study, experienced and engaged employees with 10Ys+ at a company tend
The Identity Theft Resource Center reports that while the total number of data breaches reported in 2018 declined 23% from the prior year, the reported number of consumer records containing sensitive personally identifiable information (PII) soared 126% over that same period. Overall some 447mm records were exposed in 2018. More than ever, one's identity defines who they are, so it is critical to protect. Identities link to one's job, bank, to businesses and to other people with whom they communicate online. Although not new, crooks continue to advance in their practices to create new synthetic identities for their nefarious activities.
The normal human adult is about 70% water or so. That is a good thing because our organs and body parts need a lot of it. For example, the brain is about 80% water, lungs (90%), skin (80%), kidneys (82%), muscles (75%) and blood (85%). Water is used to regulate our temperature, make hormones, digest food, and lubricate joints, among a host of other things. That's why they say you should drink 10 or so 8-ounce glasses of water each day.Hydrating the body takes a lot of work, but it can pale in comparison to the work customers want banks
Using new technology can be taxing for some, while boosting performance for others. In the world of education, research by McGraw finds technology increases engagement with course materials (77%), professors (64%) and other students (50%). More interesting perhaps, 86% of students say technology helps them be more effective and efficient.In banking, technology tools are critical, but some are helpful while others may be taxing. Today though we look at another sort of taxing situation and that is the impact of the new tax law. Taxpayers are now filing their first returns under the new tax law, and companies are realizing
Parents like to be involved in the lives of their children. Look no further than a survey by the Department of Education that found 87% of parents attended a general school or PTA meeting, 75% attended a regularly scheduled parent-teacher conference and 73% attended a school or class event. Clearly many parents are involved in a variety of ways.In communities all around the US, local bankers know that April is also Community Banking Month. While community bankers are involved in and actively contribute to their communities all year, we wanted to take this opportunity to highlight some of the outreach
There are all sorts of social media behaviors that can help businesses connect better with their customers. A survey by Sprout Social finds those that do this the best include: liking or responding to a customer (55%), showcasing your brand personality (45%), supporting a cause your customer supports (45%), participating in relevant conversations (44%) and highlighting industry or category trends (40%).To connect better with your team working on implementing the CECL standard in the next few years, we offer the following tips too. To implement the standard, your bank will need a dry run to see how your loans and
A survey by Adobe surfaces some opportunity for banks. It asked people to rank things that were the most important to them when thinking about content sent by companies. The most important characteristics were that it be accurate (31%), informative (28%), simple (17%), entertaining (8%), they can interact with it (7%), personalized to me (6%) and beautifully designed (4%). Hopefully, this information helps as you think about the best way to engage and/or refine your approach to your customers. As for bank websites, there is much to do to avoid getting into trouble with the Americans with Disabilities Act (ADA).
Adobe researched a group of Americans to find out how people think about and access various brands. Community bankers will find it interesting that respondents spend an average 8.8 hours each day engaging with digital content. By age category, Gen Z was tops at 11.4 hours, followed by millennials (10.9), Gen X (8.9) and boomers (7.5). Overall, some 53% said they constantly or frequently used multiple devices, with millennials leading at 73%, followed by Gen Z (66%), Gen X (53%) and boomers (42%).No matter your customer groupings, as the data shows, people similarly expect their banks to operate more like
An Adobe survey finds consumers go to multiple places when researching something they want to purchase. While some apply more to a retail setting, banks should note the major ones include: a personal visit (49%); company website (44%); mobile app (16%); over the phone (11%); using home assistants (10%). Also, younger generations use social networks and video channels not only for research but also for post purchase interactions. As you think about your changing customer base from the data above, we also offer some information below related to changes that are occurring with your employees. Here, we point out that
A survey by Harris Interactive finds certain people are off limits when it comes to being an April Fool's target, while others are just fine. Those most people will avoid are: boss (64%), teacher or professor (64%), a young child (56%) and parents (53%). Meanwhile, those that rate at the top of the potential target list: best friends (76%), spouse or significant other (73%), sibling (72%) and teenager (69%). Coworkers rank right in the middle, so as some coworkers may enjoy pranks today while others may not.Speaking of enjoyable events, community banks almost universally enjoy seeing new (de novo) banks