Items include
- 2 Podcasts
- 44 BID Newsletters
technology
Podcasts
PCBB President Mike Dohren shares 2026 predictions for community banks — covering profitability, customer engagement, AI, cyber risk, stablecoin, and faster payments — along with practical guidance on data strategy, culture, and targeted digital transformation.
In this episode, we're joined by Kendra Ramirez, CEO of KR Digital Agency and an expert in Artificial Intelligence (AI), to explore the far-reaching impacts of AI across industries, focusing on how to harness the potential of generative AI in banking.
Years of incremental tech additions have left many CFIs with fragmented systems, manual workarounds, and hidden risks. Inventory your systems and create a streamlined tech strategy to strengthen resilience.
As tech and strategy become synonymous in banking, it’s more important than ever for stakeholders on both sides of the coin to be in step with each other. We provide tips.
In this second article reviewing 2025 banking trends, we address challenges and opportunities CFIs have encountered over the past year and how they have responded to support their continued growth and resilience.
RegTech can help CFIs boost compliance, cut costs, and reduce risk. Recent advances are making it more accessible and cost-effective for CFIs to adopt these solutions. We provide a roadmap for implementation.
Bank Director’s 2025 Technology Survey reveals a mismatch between technology/AI investment and effective data usage, legacy integration, and ROI measurement. We explore the survey’s key findings and implications for CFIs.
The vast majority of the business world has now deployed GenAI in some way, but few are seeing any financial benefit. We discuss the barriers to success and strategies to turn things around.
Criminals are finding more sophisticated ways to try to steal money from ATMs. We detail some of the latest methods and how CFIs can thwart them.
Text message one-time passcodes are increasingly vulnerable to interception. We discuss the concerns and the alternatives CFIs should consider to boost security.
To increase adaptability to emerging technology, increased regulatory requirements, and changing customer needs, CFIs are increasingly moving from traditional lending systems to cloud-based lending solutions. We discuss some of the key benefits.
Digital-only banks are landing more than four of every 10 new checking account openings. To better compete, CFIs can strengthen their online and mobile account opening tools.
As digital transactions grow in volume and speed, real-time fraud detection strategies are increasingly becoming a necessity, particularly as CFIs look to balance security with a seamless customer experience. We look at some of its use cases.
It’s been a decade since “wearable payments” technology was introduced. After years of on-again, off-again interest from banks, wearable payments are becoming practical and useful for CFIs and their customers.
CFIs still need cash on hand to satisfy the needs of their customers, particularly SMBs. Smart ATMs with embedded IoT sensors and cash recycling capabilities can help CFIs better manage their cash on hand while maintaining enough liquidity.
AI-assisted platforms known as PropTech are changing the way real estate is marketed and sold and has multiple features that could prove beneficial for financial institutions as well.
As AI adoption accelerates in banking, employee resistance is emerging as a key barrier to success. To succeed with AI, CFIs need more than the right tools — they need the right approach to employee engagement.
Facial recognition has been embraced for convenience and security, but it may not be as secure as previously believed. As cybercriminals step up their efforts, CFIs need to be aware of the risks the technology introduces.
Many CFIs are unsatisfied with their core providers, but few will actually switch, according to a new ABA survey. We delve into why CFIs convert cores and critical considerations before making the jump.
Amidst heightened risks of money laundering and fraud, embedded compliance promises an additional layer of risk control that the banking industry has begun to embrace — including central banks.
Agentic AI holds promises from increased efficiency and a way to supplement insufficient expertise to an enhanced experience for customers. We discuss benefits that embracing this new technology could ultimately open organizations up to.
Monitoring an overall loan portfolio is an essential, ongoing part of any CFI’s lending program. Technology can help financial institutions track loan portfolio performance and pinpoint difficulties.
Using chatbots for customer service can increase efficiency for CFI personnel, but sometimes customers really need to interact with a person. We provide best practices for balancing chatbots with the human touch.
More CFIs are adopting board management software in an effort to increase security and efficiency for board meetings. We discuss the benefits and provide tips for finding the right software.
We interviewed PCBB President Mike Dohren about the key trends he anticipates affecting CFIs in 2025, including regulatory changes, mergers and acquisitions, lending trends, and technology.
In this third part of our review of 2024, we look at the challenges and opportunities arising from continued digital adoption, the uptake in AI, and the increased threat of cyberattacks.
Is your password too easy to guess? We discuss recent findings about the most common passwords and provide tips on creating more complex passwords that you can still remember.
Attacks on Domain Name Systems are rampant and can result in major problems. A compromised domain name can cause myriad headaches for both the company and its customers.
As regulatory requirements increase, regtech can help you stay compliant while also lowering costs and increasing efficiency. We discuss possible use cases.
Technology continues to be a strategic priority for many CFIs; however, it is not without its challenges. We summarize some of the key themes highlighted in Bank Director’s 2024 Technology Survey and consider what they mean for CFIs.
As Bluetooth usage becomes more prevalent and scammers increasingly use it as a way to hack people’s devices, CFIs should pay closer attention to related security measures.
Board technology committees can help businesses take a proactive approach to technology, helping them more quickly identify and implement technological advancements. We detail best practices for board technology committees.
The back office isn’t the sexiest place a CFI can use AI, but it might be the spot that makes the biggest impact. We explore which back-office tasks can benefit from using AI.
Ongoing advancements in biometrics have added convenience and additional security for consumers and retailers alike. As demand for biometric payment options increases, it gives CFIs another opportunity to provide additional services for business customers.
Mobile driver’s licenses are quickly picking up speed, offering many benefits such as ease of use and new online security measures. But they are not without their challenges.
Cloud computing is ubiquitous, but it comes with drawbacks. We discuss why some companies have begun to repatriate some of their operations and storage from the cloud to onsite facilities.
Voice banking, boosted by developments in AI is gaining traction. We discuss the benefits of voice banking and where improvements are needed to increase value for banking customers.
Financial institutions are leveraging AI to gain powerful insights, but it requires enormous electrical power. Some are finding ways to reduce energy consumption as costs increase and stakeholders demand sustainability.
ATM crime is on the rise, and many thieves now empty an ATM of cash using malware, a method called “jackpotting.” Here’s how to help keep your CFI’s machines safe.
Not all cyber threats are external. That’s why it’s imperative to periodically review which employees have access to which systems. We detail best practices of identity and access management.
Recent infrastructure failures emphasize the need for robust business resumption plans in banking. We look at eleven practical tips for enhancing business continuity and disaster relief plans, ensuring operational resilience and maintaining client trust during disruptions.
Access to users’ real-time geographic location information allows CFIs to boost security measures and improve relationships with younger customers. We discuss geolocation data strategies that could benefit your CFI.
As AI usage increases, so does the need for greater oversight. Is a chief artificial intelligence officer the answer? We weigh the pros and cons of CAIO positions in banking.
AI-backed CRM systems offer major benefits, but they also involve risks. We outline the challenges of using AI for customer service and share training and security tips to minimize risks.
Every April, we observe Community Banking Month, publicizing the efforts that community banks make to serve their communities. This article celebrates community banks that are unwrapping new technology and fresh strategies, including developing an AI-based employee information resource, using machine learning to assist with loans and accounting tasks, and using banking product incentives to encourage customers to donate to their communities.
CFIs don’t need to spend massive amounts of money on technology to remain competitive against the banking industry’s largest players — they just need to be strategic and intentional when it comes to where they spend on technology and the steps they are taking to prepare for the future.