Items include
- 3 Podcasts
- 28 BID Newsletters
employees
Podcasts
In this episode of Banking Out Loud, hear discussions on the value of performance reviews and how to effectively prepare for them with Laurie Battaglia, CEO of Aligned at Work. Laurie touches on the importance of the performance review format and frequency, shares tips for employees on how to prepare, the role of managers, the importance of continuous improvement in the performance review process and more.
Archie Kelley, Managing Principal of SalesPhysics and creator of The Value Equation, joins us to discuss his sales technique aimed at creating a pathway to extraordinary sales results. Archie explains how value is at the core of successful selling, and provides three tips to boost success and three mistakes to avoid.
Host Sonia Portwood sits down with executive coach and leadership consultant Dr. Susan Bernstein, to discuss managing – and even harnessing – anxiety and stress in order to confidently navigate today’s ever-changing (banking) landscape.
Coaching cultures help CFIs boost performance, engagement, and retention by shifting managers from directing to coaching, fostering critical thinking, accountability, and stronger customer relationships in a changing regulatory and competitive landscape.
As economic uncertainty persists, job insecurity is affecting employee morale, focus, and engagement. We examine practical steps leaders can take to address these concerns and reinforce connection and confidence within their teams.
CFIs are navigating rising costs and fierce competition to source talent. Based on American Banker’s 2025 “Best Banks to Work For,” we share 5 ways CFIs attract, retain, and empower top talent.
Employees may be leery of AI overall, but when organizations use it to support performance reviews, the response has been far more positive. Many are seeing higher satisfaction and stronger performance as a result.
Reverse mentorships help senior employees acclimate to emerging technologies, changing cultural values, and younger employee and customer preferences. Meanwhile, younger employees learn valuable skills and insights from experienced staff. It’s a win-win.
Employees increasingly suffer from “time poverty” — having inadequate time to tackle professional and personal responsibilities while still preserving some downtime. We discuss the impact on your CFI and staff and what to do.
Financial institutions are among the most vulnerable sectors to employee misdeeds, ranging from embezzlement to taking bribes for compromising actions. We discuss what those acts could look like and precautionary steps for prevention.
Digital employees that can execute routine tasks without someone controlling every step are already being used by some financial institutions. We discuss their current capabilities and their potential.
How can CFIs strengthen their recruitment and retention strategies to attract and keep top talent? We discuss findings from Bank Director’s 2025 Compensation & Talent Survey and highlight current talent acquisition trends.
Most tellers and many other front-line agents are dissatisfied with their jobs, and that can lead to poor service. Here’s how CFIs can boost morale.
Burnout is on the rise and can have a high cost for businesses and employees alike — from higher turnover and lower morale to lower productivity and a tangible impact on an organization’s bottom line.
Encouraging employees to be vocal with feedback about your organization can lead to enhanced risk management. We reveal the psychology behind whether employees speak up about threats, and how you can make it easy.
As AI adoption accelerates in banking, employee resistance is emerging as a key barrier to success. To succeed with AI, CFIs need more than the right tools — they need the right approach to employee engagement.
With five very different generations of employees in the workforce together, leadership might struggle to appeal to all groups. We provide tips for CFI leadership on how best to manage a multi-generational team.
As financial institutions struggle with talent gaps within key areas of their organizations, a strategic and comprehensive approach to hiring and training is more important than ever.
Many businesses, including CFIs, use recruiters to help find potential hires. We discuss common preconceived notions about working with recruiters and how to work with them to bridge the talent gap.
Statistics show employees are increasingly struggling with mental health issues, leading to leaves of absence. We share how employers can help, including the enhancement of workplace wellness programs.
It’s challenging to find new employees in today’s job market. We delve into creative strategies you can use to hire the right talent and increase retention rates.
Following tradition, we're taking a look back at your favorite articles from this year as we BID adieu to 2024. This management-based article from May ranked third in readership this year. Gone are the days when everyone’s career aspiration included becoming a manager. As more and more people decide they do not want the workload or burden of management positions, organizations need to rethink their approach to promoting people to management positions and training them for such responsibilities.
The ROI of educating key talent far outweighs the cost to replace them. We discuss turnover trends and how banking education options can set you up for long-term success.
If you’re putting energy into DEI projects, it’s important to know if your efforts are creating results. Here’s what you should measure and how.
As AI usage increases, so does the need for greater oversight. Is a chief artificial intelligence officer the answer? We weigh the pros and cons of CAIO positions in banking.
Work friction is a common source of frustration for both employees and customers. We explain the cost of work friction, where to look for it, and how to remove it.
Information security officers are in short supply, yet in high demand. We look at steps to reduce turnover, prepare for the possibility of an ISO’s departure, and ease the stress if one leaves.
Discover effective strategies for CFIs to understand and respond to the diverse needs of both customers and employees, fostering inclusivity in the workplace and community.
Gone are the days when everyone’s career aspiration included becoming a manager. As more and more people decide they do not want the workload or burden of management positions, organizations need to rethink their approach to promoting people to management positions and training them for such responsibilities.
Every April, we celebrate Community Banking Month through a series of BID articles that showcase the efforts of local banks to serve their communities, support their staff, and enrich the customer experience. Some community banks have responded by beginning or increasing their efforts to support well-being and development of both their employees and their community.
When used correctly, retention bonuses can be an effective tool to help financial institutions hold on to key employees who may be looking to leave — at least long enough to find replacements. But retention bonuses are not without their flaws, so their use should be intentional and methodical. We discuss a few use cases of retention bonuses and their effectiveness.