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Podcasts
Aug 30, 2022
Archie Kelley, Managing Principal of SalesPhysics and creator of The Value Equation, joins us to discuss his sales technique aimed at creating a pathway to extraordinary sales results. Archie explains how value is at the core of successful selling, and provides three tips to boost success and three mistakes to avoid.
Mar 8, 2022
Host Sonia Portwood sits down with executive coach and leadership consultant Dr. Susan Bernstein, to discuss managing – and even harnessing – anxiety and stress in order to confidently navigate today’s ever-changing (banking) landscape.
BID Newsletters
Jan 31, 2023
The annual Best Banks to Work For list from the American Banker showcases financial institutions that strive to treat their employees well. A reputation as a good workplace can help in both recruitment and retention efforts. We reveal what some of the banks on the list have in common.
Jan 26, 2023
Job seekers have the advantage across most industries, including the financial industry. By increasing employee engagement and creating a people-first culture, CFIs have an opportunity to keep high performers and stand out from the competition. We explain what employee engagement means and how you can practice it.
Jan 13, 2023
With more than 50% of employees working remotely these days, a lack of regular face-to-face interaction between workers has led to an increase in what is known as “imposter syndrome,” where people begin questioning whether they are right for their jobs. By stepping up intentional communications with employees, managers can reduce the likelihood of losing good workers to such doubts.
Jan 3, 2023
As CFIs seek to plug gaps within their IT skill sets, externships provide a novel approach to supplementing expertise, identifying promising technology offerings, and recruiting qualified young employees.
Dec 9, 2022
How can a CFI make sure their audits are accurate, but also that they aren’t overburdening their audit team to the point of chasing them out the door? Here are some best practices you may want to consider implementing.
Nov 28, 2022
As SMEs seek to attract and retain employees by offering enhanced benefits such as 401(k) plans, financial institutions predict major growth in this business line. Some CFIs have already begun partnering with retirement service providers to put together affordable and streamlined offerings.
Nov 21, 2022
Hybrid work arrangements are here to stay. Given this reality, CFIs should be aware of the cybersecurity risks created when people work from home and how to protect against them.
Nov 17, 2022
Employee benefits are constantly changing as the things that people want from their employers change. Bolstering traditional benefit offerings with some of the newer trending benefits can help CFIs and other organizations attract and hold on to key employees in a difficult hiring environment.
Nov 3, 2022
When employers have four-year college degree requirements for open positions, they exclude more than 60% of the working population. By focusing on the skills required to perform a job rather than on applicants’ education and credentials, employers may be able to improve diversity and performance while filling open positions.
Oct 12, 2022
The financial sector is facing a debilitating cybersecurity talent shortage. In a proactive response, many companies are broadening candidate pipelines and cultivating talent on their own terms. We dive into several examples of unconventional, yet practical, talent sourcing methods.
Oct 7, 2022
When employees are financially stressed, their productivity may fall while absenteeism and turnover rates rise. A recent workplace survey found that most employees in the United States are feeling financial pressure. Introducing financial wellness tools and resources in the workplace can help reduce employee financial stress and deliver tangible gains in focus and productivity.
Sep 30, 2022
AI can help you handle your CFI’s hiring process by efficiently finding qualified job candidates. Keep in mind, though, that it learns what you teach it. Plan to check AI’s results regularly, respond personally to the candidates you interview, and keep the data AI gathers secure.
Sep 8, 2022
A June 2022 report from Allure Security, a cybersecurity firm that specializes in protecting financial institutions, says that about 20% of CFI’s are the targets of website impersonation attacks. Rather than simply assume that website impersonation attacks are something that happens to larger banks, CFIs should be proactive about protecting themselves and their customers from this kind of fraud. We explore a few tactics to keep your CFI and your customers safe.
Sep 2, 2022
By 2025, more than half the world’s workforce will need to reskill, according to the World Economic Forum. Offering training opportunities and recognizing the contributions of employees are among the best ways for organizations to address skill gaps and to hold on to key talent.
Aug 26, 2022
For CFIs struggling to compete for talent in the tight labor market, retention of new hires is especially important. Paying close attention to the first 90 days on the job can help improve retention rates, because those who stay at least that long are more likely to remain on the job.
Aug 25, 2022
Many employers are considering monitoring employees to ease their fears of security risks, compliance violations, and lower productivity. While the goal of monitoring employees is to create greater accountability, the practice of monitoring can actually have an entirely opposite effect. We explore how technology is used to monitor employees, the potential pitfalls, and tips for making it a positive experience for both you and your employees, if you do implement it.
Aug 19, 2022
With one-third of the country unable to secure traditional lending, some employers have begun adding loans for employees with adequate income but low credit scores to their benefit offerings. This allows employees to borrow funds and rebuild credit responsibly, while avoiding fees from siphoning off retirement savings.
Aug 11, 2022
Roughly half of working mothers will scale back their careers for family at some point, or will leave their jobs entirely. As organizations scramble to plug expertise gaps amidst a dearth of qualified candidates, many are turning to “returnships” as a way to coax mothers back into the workforce and to get them up to speed on technological advancements that occurred during their absence.
Aug 8, 2022
Workers who took extended time off to focus on caregiving or other concerns may now be looking to restart careers. These returning workers are very often women, and a relaunch program can help attract them to banks. This allows institutions to fill vacant positions, while also advancing gender equity in upper management in the financial industry.
Jul 27, 2022
Don't just automate tasks to make your customers' lives easier — automate your institution’s back-office operations as well. Not only will you create more efficiencies, reduce errors and save costs, but you will also free up your employees for higher-level tasks. You can also better coordinate with the sophisticated automated solutions you’re offering to customers. We delve further and offer three tips to get you started.
Jul 15, 2022
Despite hybrid work arrangements, 53% of women are burned out and considering leaving their jobs within the next two years. Retaining female employees within your organization may mean revisiting how your organization approaches hybrid work.
Jul 8, 2022
When training staff on an institution’s procedures, it’s critical to go beyond the what, when and how – to really get employee buy-in. Community financial institutions must also explain the “why.” We delve further.
Jul 5, 2022
High-quality conversations between employees and customers can be very beneficial for the bottom lines of community financial institutions. According to Gallup, effective conversations initiated by employees are four times more likely to result in sales. We provide three tips to achieve better customer engagement.
Jun 24, 2022
As organizations continue to grapple with soaring job resignations and insufficient staffing, doing more with less has become the norm. Managing understaffed teams more effectively is important not only for enhancing productivity, but for keeping key employees from jumping ship.
Jun 15, 2022
In addition to email and telephone, businesses began using video conferencing and instant messaging at high volumes, as a result of the pandemic. Fast-forward to today and financial institutions are faced with the problem of adequately documenting employee communications across all of these channels. To begin addressing the problem, it’s important to understand the challenges that these platforms present and how to solve it.
Jun 14, 2022
In the wake of the ongoing talent shortage across the country, outsourcing has become increasingly popular as companies struggle to find qualified candidates. In 2020 alone, nearly 70% of businesses turned to outsourcing. Though outsourcing may not be for everyone, the changing nature of work has made it a more appealing option that CFIs may want to consider — we go into detail.
Jun 1, 2022
Staying connected in a hybrid work world can mean more meetings. Yet, too many meetings can burn employees out. Now is the time to evaluate how effective your meetings are and how many are needed. Here are seven steps for more effective and inclusive meetings.
May 27, 2022
Mentorships have been around for thousands of years. But, with remote or hybrid work schedules, virtual mentorships take a little more thought and planning. Nonetheless, community financial institutions looking to keep employee turnover rates low will want to consider jump-starting these programs. We explore this topic further.
May 24, 2022
Bankers know that the role of the branch and its staff has shifted and continues to evolve. With many customers accustomed to digital banking, technology is ever-more important. Yet, one in five bank customers still wants easy access to a human staff member. How can your branch support your customers’ expanding needs?
May 16, 2022
Zillennials are a micro-generation between Gen Z and millennials that have grown by five million employees in the past 5Ys, according to the US Bureau of Labor. They have also grown highly dissatisfied with their jobs. We provide highlights from a new study and guide you on how to appeal to this micro-generation.
May 5, 2022
Diversity, equity, and inclusion are priorities for community financial institutions. Attracting and retaining diverse talent is essential to long-term success, but fostering a culture of inclusion can be difficult and requires ongoing effort. We give you some tips on how to create an inclusive workplace to maximize employee engagement and retention.
Apr 27, 2022
Return on Experience (ROX) is a fairly new metric for financial institutions. Yet, one survey has found it to be a powerful metric. The study found that financial institutions that grew 10% or more had stronger ROX programs than those that didn’t. We explore this new performance metric.
Apr 21, 2022
Hybrid working has fast become a reality, with nearly six out of 10 Americans who are able to work remotely already doing so. With the immediate technological and operational challenges largely met, community financial institutions now need to consider how to adapt recruitment, career development, and employee training to support hybrid working demands, while preserving solid company culture.
Apr 12, 2022
With the workplace upsets of the pandemic and the Great Resignation, it is important to keep your finger on the pulse of your workforce. An employee exit can disrupt more than just work responsibilities. So, we explore four areas to address when an employee leaves, in order to mitigate the spread of discontent and retain remaining employees.
Apr 6, 2022
Have you heard of boomerang employees? After the Great Resignation, the latest trend is boomerang employees — returning employees. LinkedIn reported that 4.5% of all new hires in 2021 were boomerang employees. Let’s explore this new source of employees and how it might benefit your institution.
Mar 31, 2022
In the post-pandemic world, community financial institutions are facing shifting customer expectations and hybrid working models. We explore the key traits that make leaders successful in this changing environment and give you some tips on how to find and nurture these leaders in your institution.
Mar 30, 2022
In October 2021, 74% of Americans said that stress was affecting them. Even now, there are still many people that are stressed and burned out. This has resulted in employee disengagement and lower productivity. Our Chief Sales & Marketing Officer, Sonia Portwood, discussed this issue with Dr. Susan Bernstein in our podcast, Mind, Body & Banking. Here are some highlights.
Jan 28, 2022
Universal bankers, who can handle a myriad of customer needs, are not new. According to Zippia, there are over 121K universal bankers in the US. If you don’t have any universal bankers, you may want to revisit this particular role. As many transactions are handled online, traditional teller roles are evolving to meet customer needs more effectively and efficiently, boosting an institution’s ROI. Here are five steps to get there.
Jan 19, 2022
Over 50% of full-time workers are stressed at least 60% of the time during the workweek. Compliance is one area that bankers find especially stressful as it is very important and yet very complex, especially with changing regulatory guidance. To mitigate the stress of your compliance employees, here are two important steps to take.
Jan 12, 2022
According to a Harris Poll, half of American employees want to change careers. Not only that, but 33% of this group also plans to change industries. Can community financial institutions entice some of these talented employees, while retaining their own? We give you some tips on how to do this through this relentless labor crunch.
Jan 7, 2022
Arizent reports that financial institutions say 53% of employees will be either working remotely full time or in a hybrid capacity in 2022. With a tight labor market and Omicron cases going up, how are community financial institutions adapting their work schedules? We share some examples and give you three remote work reminders, as you review your institution’s work schedule.
Dec 21, 2021
The Great Resignation has hit all industries, including the financial industry. With the high cost of employee turnover, even community financial institutions need to be proactive in retaining staff. We share four strategies that your peers are finding helpful to successfully combat employee turnover and keep staff happy.
Dec 10, 2021
Time wasters may not seem like a big deal, but they can add up to thousands of dollars a month. Executives spend almost five hours per day in meetings, and if any of those are unnecessary on a regular basis, you can imagine the price tag. Now is a good time to review your schedule for 2022 knowing these four time wasters.
Oct 25, 2021
With the employment market stretched, retaining employees is more important than ever. Since the biggest reason employees leave is bad managers, it is a good time to make sure that your managers have the necessary skills to keep employees from straying. Here are three important ways that they can do that.
Oct 15, 2021
With companies across all industries facing record levels of job vacancies — 10.9MM in July — competition for talent is increasingly intense. To compete effectively, community financial institutions need to be reviewing wages and benefits packages, remembering work-life balance, maximizing the use of technology, and considering nontraditional financial services candidates.
Oct 14, 2021
89% of full-time employees have reportedly experienced burnout since the start of the pandemic. Community financial institutions have a pressing responsibility to uncover the root causes behind their employees’ stress and anxiety and help reduce burnout. We discuss the continuing effects of the pandemic on labor and provide solutions for employee retention.
Sep 21, 2021
As bankers return to the offices, it is possible to have interns again. The benefits of internship programs include connecting with the younger generation, informally vetting potential employees, and obtaining new perspectives on various projects. Here are five steps to get your internship program up and running again.
Sep 10, 2021
Several studies have found that with a diverse workforce, organizations can increase revenue and become more innovative, among other things. Not only that, but having an inclusive staff provides different points of view to more effectively problem-solve, which customers and shareholders alike appreciate. Here are seven strategies to attract and retain diverse employees.
Sep 8, 2021
Planning for natural disasters is not new. But, with 100 climate- and weather-related global disasters happening between March and October 2020, the stakes have been raised. Since September is National Preparedness Month, it is a good time to review your business continuity plan with fresh eyes and communicate the steps to prepare with both employees and customers.
Aug 30, 2021
The pandemic has led many people to re-evaluate what they want from life and their careers. With over a quarter of Americans contemplating leaving their current jobs post-pandemic, we provide three ways that community financial institutions could boost employee satisfaction and attract valuable talent.
Aug 13, 2021
While 54% of Gen Z admit that salary is their #1 priority for their first job, they also expect “proactive communication, strong connections, and transparency” in the office. This generation may seem demanding, but they aren’t unreasonable. We show you three ways to keep your Gen Z employees happy, including giving them time in the office.
Aug 9, 2021
Single parent households are stretched financially and emotionally. Twice as many as other households say that they struggle with food, housing, and utility bills. We discuss the current single parent situation and provide you with considerations for your single parent employees, such as extending flexibility, helping with childcare, and showing how much you value them.
Aug 4, 2021
It is not just the big banks that have made commitments to diversity, equity, and inclusion DEI initiatives. Financial institutions of all sizes are getting involved. We map out a few of these efforts by the big banks, regional banks, and your peers, community financial institutions. Even if you are already involved in DEI measures, you may find some nuggets to add to your list.
Jul 21, 2021
Most community financial institutions can expect to be inundated with requests for time off over the summer and into the fall. But, that makes staffing difficult. Here are some tips on managing the spike in vacation time off, including seasonal staffing approaches, using automation, and turning to temporary staffing agencies.
Jul 6, 2021
The pandemic turned homes into workplaces, but now many are returning to the office. During this transition, employees may need to be reminded of personnel rules, including the disciplinary process. As you review your HR procedures, it may be a good time to take a fresh look. We have six steps to help you provide a fair and clear coaching and disciplinary process.
Jun 29, 2021
Does your institution use an interactive voice response system? Most do. While very effective at providing round-the-clock customer service, fraudsters are now using them to infiltrate customer accounts. Scammers love IVRs, so we explore four strategies to help you fight this type of fraud.
Jun 28, 2021
Now that employees are returning to the office, it is important to be aware of some of the challenges. The pandemic has left some residual effects that will need to be addressed in the workplace. Also, hybrid schedules can be tricky for managers to balance with their teams. Providing a supportive work environment for employees and managers will help smooth this transition for you.
May 21, 2021
Big banks, such as JPMorgan Chase and Citibank, are returning their employees to the office sooner than expected. We highlight some of their return-to-work challenges as well as learnings to incorporate into your own plans.
May 4, 2021
While small talk around the water cooler has been around for decades, the pandemic has reduced the opportunity for that exchange. Yet, it is still important to encourage small talk as it promotes connection, performance, and innovation while it fights Zoom fatigue. We give you three ways to build small talk into the work week so that you can keep your teams connected and strong through the transition to normalcy.
Apr 6, 2021
Eighty percent of company leaders say they will allow at least part-time remote work after the pandemic. If your institution is considering some remote work roles, it is important to facilitate productivity and collaboration across all employees to level the playing field. We provide three elements to maintain high team performance: access and visibility; attention and support, and pre-emptive planning.
Mar 29, 2021
Deloitte finds that 47% of respondents say it will be a very high priority for their institutions to improve their ability to manage ESG (environmental, social, and governance). We provide community financial institutions with four ways to do this simply and easily including: determining focus, starting small, communicating your commitment, and boosting volunteer efforts.
Mar 18, 2021
Are you spending too many hours on Zoom meetings and feeling fatigued? If so, you are not alone. A recent Stanford University study found there are good reasons for Zoom fatigue. Feeling up close and personal, looking at yourself, being tied to your screen, and working harder to get your point across are a few of them. Here are some solutions.
Feb 24, 2021
The roles of financial institution CEOs have changed over the past years. The evolved leader embodies characteristics of being purpose-driven, accessible, and vocal. These traits along with more targeted and transparent messaging and digital visibility help community financial institution leaders to better guide their communities through this economic recovery.
Feb 17, 2021
While productivity doesn’t seem greatly affected by the dramatic shifts necessary due to the pandemic, employees still face challenges in the current environment. Helping them through some of these challenges, including stress, time management, and social withdrawal, will help them stay engaged and committed and keep productivity levels high.
Feb 2, 2021
As the COVID-19 vaccine becomes more widely distributed, your institution needs to be prepared. It is important to update your HR policies with the current guidelines, discuss the importance of vaccination for herd immunity with your employees, and accommodate employees with special considerations.
Jan 29, 2021
Employee diversity can provide community financial institutions with many benefits. It can increase employee engagement, improve business performance, and allow for greater connections with a changing customer base. We give you some ways to increase your employee diversity.
Dec 24, 2020
While the BID takes a rest for the holidays, we revisit some of 2020's most popular articles.
Dec 29, 2020
While the BID takes a rest for the holidays, we revisit some of 2020's most popular articles.
Dec 21, 2020
We recently surveyed our customers on the impact of COVID on their institution. Here are some of the results, including top management issues, outlook on staffing, among others.
Dec 4, 2020
While holiday gatherings will likely need to be virtual, there are ways to make them more celebratory. We show you how.
Nov 30, 2020
Younger generations aren't naturally drawn to banking. We give you four ways to recruit for longevity & ROI.
Dec 1, 2020
For this month's Inquiry & Insight issue, we cover the questions from our readers on supplemental executive retirement plans, employee onboarding during the pandemic, and MSLP updates.
Nov 20, 2020
We found five best practices for engaged employees from this year's "Best Banks to Work For" in the American Banker. Are there any you could add to your toolbox?
Nov 5, 2020
For our monthly I&I issue, we share questions on women and minority-owned businesses, digital-first credit cards, and remote employee feedback.
Oct 29, 2020
The majority of bankers these days are working on implementing technologies to keep their customers happy. We give you four mistakes to avoid when doing so.
Oct 23, 2020
Google has a new certificate program that could rival college degrees and impact student lending. Should community financial institutions pay attention?
Oct 14, 2020
Password protection is especially important these days. We share three key password management reminders.
Oct 8, 2020
During the pandemic, child care has become a major issue, as child care facilities closed or were given strict limits. We provide three strategies to assist for a smooth transition back to the office.
Oct 6, 2020
It has been over six months since the start of the pandemic and working remotely. We provide you with five tips to improve your leadership skills in managing remote employees.
Sep 30, 2020
Gen Z currently accounts for 68MM adults. We offer four ways to successfully engage this generation for recruitment and employee retention.
Sep 23, 2020
As community financial institutions start stepping up their hiring, they will need to think about remote onboarding. We give you four steps to take.
Sep 15, 2020
The recovery is not happening as quickly as anticipated. Which financial institutions are likely to cut jobs as economic pressure continues?
Sep 10, 2020
Working remotely is the "new normal." We provide findings and insight into how to adapt your performance reviews.
Aug 19, 2020
A new change by the FDIC could broaden the pool of banking industry applicants. We give you three things to consider with this new employment change.
Aug 14, 2020
Though you are likely cooking up all sorts of activities to de-stress your employees and customers, we wanted to offer some creative ways to help.
Jul 23, 2020
Absent the traditional summer happy hours and social outings that employees typically enjoy together, you will want to think creatively to keep your employees connected. We provide you with five ways to do that.
Jul 8, 2020
As coronavirus cases rise, there is renewed concern of a second wave. With this in mind, we give you some actions to consider to fine-tune your operations during this time.
Jul 7, 2020
As businesses are reopening, some are contemplating contact tracing. So, today we map it out and provide you with some of the risks.
Jul 6, 2020
As bankers get back to work in the branch, there are questions to answer. Today, we discuss how to make both customers and employees comfortable in the branch and how to hire virtually.
Jul 2, 2020
Financial institutions have had to adapt their business practices during the pandemic. See how your institution compares to your peers in the latest survey by Bank Director.
Jun 25, 2020
Remote work has proven to be a viable option for many businesses. Some are thinking of pay adjustments for remote workers to save on costs too.
Jun 10, 2020
COVID-19 and the rush to work remotely revealed to many institutions their technological weaknesses and skills gap. How you can bridge the gap.
Jun 4, 2020
With virtual college life expected in the fall, community financial institutions will want to rethink their approach to recruiting college graduates. Virtual career fairs are one important way to go.
May 22, 2020
Returning back to the office after the pandemic might not be far off. We share several tips to consider in reopening your branches.
May 7, 2020
Now may be the time to think of ways to use your newly-embraced remote work practices as a competitive advantage in recruiting and employee retention.
May 5, 2020
After nearly two months of working from home and social distancing, people are starting to feel some of the longer-term health effects. Ways to keep your employees healthy.
May 1, 2020
Some businesses and companies have already started reopening, but things will be different. Office design and practices will change due to COVID-19.
Apr 28, 2020
As the coronavirus crisis continues, it is crucial to keep employee morale up. We give you three ideas to boost their spirits.
Apr 8, 2020
Today we answer some important questions around the coronavirus, your customers and your employees.
Apr 6, 2020
Your staff's health and wellness is surely one of your top priorities. We offer you some considerations, as you lead your employees through the coronavirus.
Mar 30, 2020
With COVID-19, many more employees are working from home. We provide you with tips for managing an expanded remote team and ways to smooth the disruptions.
Feb 26, 2020
Developing employee incentive plans around customer experience is definitely important. Is it time to reevaluate those plans?
Nov 13, 2019
The Department of Labor announced a final rule to make about 1.3mm workers eligible for overtime pay. What could this mean for your institution?
Nov 4, 2019
Today we provide insight to customer inquiries on bank charters, ADA accommodations and the possible effects of tariffs.
Oct 25, 2019
According to Pew, Q1 2019 marked the first time that working women represent more than half of the college-educated workforce. We provide insight how to attract and retain them for the long term.
Oct 10, 2019
According to the Harvard Business Review, working long hours not only hurts creativity, but it often leads employees to work less productively. We provide ways to avoid this.
Oct 3, 2019
We provide answers to our readers' questions on mobile banking, diversity and cloud technology.
Sep 19, 2019
Google discovered that managers, who are able to empower their employees without micromanaging, help their employees be more efficient and productive. We provide the seven steps to do this.
Aug 7, 2019
According to the findings of a Nobel-Prize winning economist, what people remember about an experience is the end. We explain how this can help your bank.
Aug 6, 2019
If your bank is courting Gen Z college grads, we have some tips about their preferences that may help you.
Jul 5, 2019
Lately, fintech has become an increasingly popular topic of study for college students and working professionals alike. How your institution can benefit from this new trend.
Apr 12, 2019
Having quality employees who are invested in the success of your business is crucial for community banks. Attracting the right employees is not enough, though.
Jun 11, 2019
The issue of what constitutes age discrimination has been and continues to be adjudicated in the courts and the issue is only likely to percolate more given the overall aging of the entire workforce. We provide some tips to stay compliant.
Jun 5, 2019
A B corporation is a business that's been certified for following best practices in balancing purpose with profit. Is this something your bank should pursue?
May 24, 2019
Occupational fraud is the biggest threat facing small businesses. What you and your business customers should know.
Apr 2, 2019
Wellness programs are an increasingly important employee benefit. We give you the lay of the land.
Mar 27, 2019
In banking, teleworking can give you more flexibility, reduce the need for physical space, and help you increase resilience during a natural disaster. What banks need to know about teleworking.
Mar 20, 2019
In an interesting twist, bankers might want to take a page from Walmart's playbook when it comes to helping train new employees for the demands of the job.