Items include
- 2 Podcasts
- 117 BID Newsletters
human resources
Podcasts
Host Sonia Portwood sits down with executive coach and leadership consultant Dr. Susan Bernstein, to discuss managing – and even harnessing – anxiety and stress in order to confidently navigate today’s ever-changing (banking) landscape.
Archie Kelley, Managing Principal of SalesPhysics and creator of The Value Equation, joins us to discuss his sales technique aimed at creating a pathway to extraordinary sales results. Archie explains how value is at the core of successful selling, and provides three tips to boost success and three mistakes to avoid.
Employees increasingly suffer from “time poverty” — having inadequate time to tackle professional and personal responsibilities while still preserving some downtime. We discuss the impact on your CFI and staff and what to do.
As SMEs seek to attract and retain employees by offering enhanced benefits such as 401(k) plans, financial institutions predict major growth in this business line. Some CFIs have already begun partnering with retirement service providers to put together affordable and streamlined offerings.
During the pandemic, child care has become a major issue, as child care facilities closed or were given strict limits. We provide three strategies to assist for a smooth transition back to the office.
We like to look at what the big banks are doing to learn what could be done on a smaller scale. So, today, we share how the big banks are managing COVID-19.
Trust is incredibly important. It makes employees more productive and customers more loyal. We provide tips to help with both.
Community banks may want to consider women empowerment programs for a more holistic talent development approach. JPMorgan Chase is leading the way.
The financial sector is facing a debilitating cybersecurity talent shortage. In a proactive response, many companies are broadening candidate pipelines and cultivating talent on their own terms. We dive into several examples of unconventional, yet practical, talent sourcing methods.
Payroll phishing scams are on the rise. What your bank can do to protect itself and its employees.
As information security has become an increasingly important issue for banks, more community banks are looking into hiring experienced CISO talent. Ways to attract the right person for this role.
The Great Resignation may be over, but CFIs should still find ways to attract and retain hard-working employees — especially those who are excited to grow their careers within the institution. CFIs looking for ideas to accomplish this can emulate the 2023 winners of best banks and companies to work for.
Although annual performance reviews are the norm at most companies, many employees dread the process. Changing your CFI’s approach to performance reviews and how often they happen can be the key to more effective discussions and better feedback. Read on for tips on how to optimize the review process and help employees and managers alike find more value in these meetings.
Gone are the days when everyone’s career aspiration included becoming a manager. As more and more people decide they do not want the workload or burden of management positions, organizations need to rethink their approach to promoting people to management positions and training them for such responsibilities.
Following tradition, we're taking a look back at your favorite articles from this year as we BID adieu to 2024. This management-based article from May ranked third in readership this year. Gone are the days when everyone’s career aspiration included becoming a manager. As more and more people decide they do not want the workload or burden of management positions, organizations need to rethink their approach to promoting people to management positions and training them for such responsibilities.
Burnout is on the rise and can have a high cost for businesses and employees alike — from higher turnover and lower morale to lower productivity and a tangible impact on an organization’s bottom line.
Finding the right amount to award your executives for bonuses can be a challenge. Compensation committees that use discretion in determining incentive payouts risk receiving criticism from investors and proxy advisory firms, whose policies tend to prefer formulaic incentive plans. However, discretion is an important feature of many banks’ annual incentive plans that, if used appropriately, can enhance the relationship between executive and CFI.
Employers have begun swapping conventional executive titles with new, trendy alternatives. But it’s not just about the titles — the roles themselves are changing as well, something younger talent with a yearning for a purpose-driven culture especially craves. We explore why these new executive roles may help you get a leg up on the competition for key talent.
Independent contractors can be a great way to bridge skills gaps, access in-demand talent, or get full expertise from a part-time approach. Managing these workers is an art that comes with tips and tricks. We share some here.
Incentives are effective tools for motivating employees. As the economic environment changes and liquidity tightens, make sure the incentive programs you have in place support your organization’s current goals and make sense for your staff.
Job seekers have the advantage across most industries, including the financial industry. By increasing employee engagement and creating a people-first culture, CFIs have an opportunity to keep high performers and stand out from the competition. We explain what employee engagement means and how you can practice it.
With more than 50% of employees working remotely these days, a lack of regular face-to-face interaction between workers has led to an increase in what is known as “imposter syndrome,” where people begin questioning whether they are right for their jobs. By stepping up intentional communications with employees, managers can reduce the likelihood of losing good workers to such doubts.
By 2025, more than half the world’s workforce will need to reskill, according to the World Economic Forum. Offering training opportunities and recognizing the contributions of employees are among the best ways for organizations to address skill gaps and to hold on to key talent.
Many employers are considering monitoring employees to ease their fears of security risks, compliance violations, and lower productivity. While the goal of monitoring employees is to create greater accountability, the practice of monitoring can actually have an entirely opposite effect. We explore how technology is used to monitor employees, the potential pitfalls, and tips for making it a positive experience for both you and your employees, if you do implement it.
Despite hybrid work arrangements, 53% of women are burned out and considering leaving their jobs within the next two years. Retaining female employees within your organization may mean revisiting how your organization approaches hybrid work.
When training staff on an institution’s procedures, it’s critical to go beyond the what, when and how – to really get employee buy-in. Community financial institutions must also explain the “why.” We delve further.
As organizations continue to grapple with soaring job resignations and insufficient staffing, doing more with less has become the norm. Managing understaffed teams more effectively is important not only for enhancing productivity, but for keeping key employees from jumping ship.
Mentorships have been around for thousands of years. But, with remote or hybrid work schedules, virtual mentorships take a little more thought and planning. Nonetheless, community financial institutions looking to keep employee turnover rates low will want to consider jump-starting these programs. We explore this topic further.
Chief Diversity Officers (CDOs) are fairly new positions. Yet, with growing diversity, equity, and inclusion requirements, continuing research around increased performance with executive diversity, and the need to represent more diverse communities, some financial institutions are adding this position to their C-suite. We give you three strategies if your institution is considering a CDO position.
It has been over six months since the start of the pandemic and working remotely. We provide you with five tips to improve your leadership skills in managing remote employees.
Many people indicate they have had managers who have either overmanaged or undermanaged them. Luckily, there is a middle course of management.
How can CFIs strengthen their recruitment and retention strategies to attract and keep top talent? We discuss findings from Bank Director’s 2025 Compensation & Talent Survey and highlight current talent acquisition trends.
As financial institutions struggle with talent gaps within key areas of their organizations, a strategic and comprehensive approach to hiring and training is more important than ever.
Many businesses, including CFIs, use recruiters to help find potential hires. We discuss common preconceived notions about working with recruiters and how to work with them to bridge the talent gap.
Statistics show employees are increasingly struggling with mental health issues, leading to leaves of absence. We share how employers can help, including the enhancement of workplace wellness programs.
It’s challenging to find new employees in today’s job market. We delve into creative strategies you can use to hire the right talent and increase retention rates.
Employee financial crime can happen even in small businesses, such as community financial institutions. We provide some important reminders.
If you’re putting energy into DEI projects, it’s important to know if your efforts are creating results. Here’s what you should measure and how.
Work friction is a common source of frustration for both employees and customers. We explain the cost of work friction, where to look for it, and how to remove it.
Every April, we celebrate Community Banking Month through a series of BID articles that showcase the efforts of local banks to serve their communities, support their staff, and enrich the customer experience. Some community banks have responded by beginning or increasing their efforts to support well-being and development of both their employees and their community.
When used correctly, retention bonuses can be an effective tool to help financial institutions hold on to key employees who may be looking to leave — at least long enough to find replacements. But retention bonuses are not without their flaws, so their use should be intentional and methodical. We discuss a few use cases of retention bonuses and their effectiveness.
Digital academies for workplace training have been around for years, but not all employers or workers have been on board. As organizations seek to plug skills gaps internally, new approaches to digital academies are proving extremely successful.
The desire for more flexible work arrangements isn’t limited to younger generations. As CFIs strive to hold on to longtime senior employees who may be heading for the exit to retire, flextirement is an option that may allow them to hold onto key employees longer and ensure a smoother transition to the next generation of employees.
Efforts to boost DEI soared a few years ago, but research shows that some companies are having difficulties keeping pace in the long term. We discuss what to do if your company is experiencing diversity fatigue and provide tips for staying on track with your DEI goals.
Attracting qualified candidates for your CFI may mean the need to revisit how your organization has traditionally approached recruitment. We dive into the benefits of looking for skilled talent outside the banking industry and how to draw those workers to your institution.
In an environment where burnout continues to fuel mass resignations, a rising number of organizations are turning to sabbaticals in an effort to hold on to key employees. We discuss the benefits of offering sabbatical leave.
The business case for hiring staff from diverse socioeconomic backgrounds is strong, both for institutions and the wider community. While many CFIs have a track record of championing diversity, equity, and inclusion in terms of race and gender, we consider what they can do to bolster their efforts in this often-forgotten area.
As mobile use continues to rise, banks can get creative with mobile applications - recruitment, benefits and mobile lending are a few areas we address.
The Department of Labor recently scrapped a more rigid 7-prong test that guided whether interns could work for free. We provide you with the specifics for the new test.
Overall time spent on compliance training has increased by 40% in recent years, according to the Bank Administration Institute. Ways to optimize your employee training.
OSHA reports that 2mm American workers are victims of workplace violence every year. Although bankers do not show up in the data, it may be a good time to review some ways to keep your workplace safe.
More customers are using their cell phones to videotape business interactions these days, which increases risks for banks. Are you mitigating these risks?
Universal bankers, who can handle a myriad of customer needs, are not new. According to Zippia, there are over 121K universal bankers in the US. If you don’t have any universal bankers, you may want to revisit this particular role. As many transactions are handled online, traditional teller roles are evolving to meet customer needs more effectively and efficiently, boosting an institution’s ROI. Here are five steps to get there.
56% of surveyed respondents say their banks are developing projects that require learning new skills. What does this mean for your bank?
What is the most valuable resource in your branch? We think the human resource. Find out how to align customer desires with the right mix of employees, training and compensation.
With one-third of the country unable to secure traditional lending, some employers have begun adding loans for employees with adequate income but low credit scores to their benefit offerings. This allows employees to borrow funds and rebuild credit responsibly, while avoiding fees from siphoning off retirement savings.
Ninety percent of surveyed adults with outstanding student debt said a repayment benefit at work would be welcomed, and by many it was preferred to retirement contributions. What your bank may want to consider.
Charitable connections not only help your bank's community, but also boost your brand and the commitment of your employees. How to proactively plan your charitable connections.
The pandemic has led many people to re-evaluate what they want from life and their careers. With over a quarter of Americans contemplating leaving their current jobs post-pandemic, we provide three ways that community financial institutions could boost employee satisfaction and attract valuable talent.
With virtual college life expected in the fall, community financial institutions will want to rethink their approach to recruiting college graduates. Virtual career fairs are one important way to go.
Meetings are even more vital with a greater number of remote workers, but they can also be more challenging. We provide you with a guide to remote meeting management.
Hybrid working has fast become a reality, with nearly six out of 10 Americans who are able to work remotely already doing so. With the immediate technological and operational challenges largely met, community financial institutions now need to consider how to adapt recruitment, career development, and employee training to support hybrid working demands, while preserving solid company culture.
In the second part of our review of 2022, we look at the challenges presented by a tight labor market and high turnover at financial institutions. Organizations are focusing on strategies to attract and retain the best talent in this competitive environment, including hybrid working models — a must-have for many employees.
As CFIs look to retain and hire top talent this year, they may need to spend more to keep their top performers happy. A recent survey projects a 4.6% salary increase as companies balance inflationary pressures and competition for high-performing employees. We take a look at what that means for your institution.
The annual Best Banks to Work For list from the American Banker showcases financial institutions that strive to treat their employees well. A reputation as a good workplace can help in both recruitment and retention efforts. We reveal what some of the banks on the list have in common.
As CFIs seek to plug gaps within their IT skill sets, externships provide a novel approach to supplementing expertise, identifying promising technology offerings, and recruiting qualified young employees.
Employee benefits are constantly changing as the things that people want from their employers change. Bolstering traditional benefit offerings with some of the newer trending benefits can help CFIs and other organizations attract and hold on to key employees in a difficult hiring environment.
When employers have four-year college degree requirements for open positions, they exclude more than 60% of the working population. By focusing on the skills required to perform a job rather than on applicants’ education and credentials, employers may be able to improve diversity and performance while filling open positions.
AI can help you handle your CFI’s hiring process by efficiently finding qualified job candidates. Keep in mind, though, that it learns what you teach it. Plan to check AI’s results regularly, respond personally to the candidates you interview, and keep the data AI gathers secure.
For CFIs struggling to compete for talent in the tight labor market, retention of new hires is especially important. Paying close attention to the first 90 days on the job can help improve retention rates, because those who stay at least that long are more likely to remain on the job.
Workers who took extended time off to focus on caregiving or other concerns may now be looking to restart careers. These returning workers are very often women, and a relaunch program can help attract them to banks. This allows institutions to fill vacant positions, while also advancing gender equity in upper management in the financial industry.
Roughly half of working mothers will scale back their careers for family at some point, or will leave their jobs entirely. As organizations scramble to plug expertise gaps amidst a dearth of qualified candidates, many are turning to “returnships” as a way to coax mothers back into the workforce and to get them up to speed on technological advancements that occurred during their absence.
Staying connected in a hybrid work world can mean more meetings. Yet, too many meetings can burn employees out. Now is the time to evaluate how effective your meetings are and how many are needed. Here are seven steps for more effective and inclusive meetings.
Diversity, equity, and inclusion are priorities for community financial institutions. Attracting and retaining diverse talent is essential to long-term success, but fostering a culture of inclusion can be difficult and requires ongoing effort. We give you some tips on how to create an inclusive workplace to maximize employee engagement and retention.
With the workplace upsets of the pandemic and the Great Resignation, it is important to keep your finger on the pulse of your workforce. An employee exit can disrupt more than just work responsibilities. So, we explore four areas to address when an employee leaves, in order to mitigate the spread of discontent and retain remaining employees.
Have you heard of boomerang employees? After the Great Resignation, the latest trend is boomerang employees — returning employees. LinkedIn reported that 4.5% of all new hires in 2021 were boomerang employees. Let’s explore this new source of employees and how it might benefit your institution.
Over 50% of full-time workers are stressed at least 60% of the time during the workweek. Compliance is one area that bankers find especially stressful as it is very important and yet very complex, especially with changing regulatory guidance. To mitigate the stress of your compliance employees, here are two important steps to take.
According to a Harris Poll, half of American employees want to change careers. Not only that, but 33% of this group also plans to change industries. Can community financial institutions entice some of these talented employees, while retaining their own? We give you some tips on how to do this through this relentless labor crunch.
Arizent reports that financial institutions say 53% of employees will be either working remotely full time or in a hybrid capacity in 2022. With a tight labor market and Omicron cases going up, how are community financial institutions adapting their work schedules? We share some examples and give you three remote work reminders, as you review your institution’s work schedule.
Single parent households are stretched financially and emotionally. Twice as many as other households say that they struggle with food, housing, and utility bills. We discuss the current single parent situation and provide you with considerations for your single parent employees, such as extending flexibility, helping with childcare, and showing how much you value them.
Most community financial institutions can expect to be inundated with requests for time off over the summer and into the fall. But, that makes staffing difficult. Here are some tips on managing the spike in vacation time off, including seasonal staffing approaches, using automation, and turning to temporary staffing agencies.
The pandemic turned homes into workplaces, but now many are returning to the office. During this transition, employees may need to be reminded of personnel rules, including the disciplinary process. As you review your HR procedures, it may be a good time to take a fresh look. We have six steps to help you provide a fair and clear coaching and disciplinary process.
Eighty percent of company leaders say they will allow at least part-time remote work after the pandemic. If your institution is considering some remote work roles, it is important to facilitate productivity and collaboration across all employees to level the playing field. We provide three elements to maintain high team performance: access and visibility; attention and support, and pre-emptive planning.
We found five best practices for engaged employees from this year's "Best Banks to Work For" in the American Banker. Are there any you could add to your toolbox?
As community financial institutions start stepping up their hiring, they will need to think about remote onboarding. We give you four steps to take.
Gen Z currently accounts for 68MM adults. We offer four ways to successfully engage this generation for recruitment and employee retention.
Remote work has proven to be a viable option for many businesses. Some are thinking of pay adjustments for remote workers to save on costs too.
In a recent survey from Harvard Business Review and Google Cloud, 89% of executives around the world cite collaboration as a critical factor in the success of any business. Does your institution promote collaboration?
Community financial institutions are not alone in having trouble finding or retaining qualified talent with the tight labor market. Maybe it is time to turn inward and reskill.
A growing number of employees are suffering from things like stress, burnout, and even depression. Chatbots may help.
The Department of Labor announced a final rule to make about 1.3mm workers eligible for overtime pay. What could this mean for your institution?
In a recent survey, 56% of financial institutions revealed that it is challenging to retain younger talent. We explain why, and how to tackle this situation.
Team building activities are popular, but rather ineffective. You may want to give social network analysis a try instead.
Google discovered that managers, who are able to empower their employees without micromanaging, help their employees be more efficient and productive. We provide the seven steps to do this.
According to Pew, Q1 2019 marked the first time that working women represent more than half of the college-educated workforce. We provide insight how to attract and retain them for the long term.
Community banks may want to consider relying on nonprofits to help boost the training and hiring of employees from low or moderate income (LMI) communities. We explain how.
When it comes to work, it turns out that giving people more freedom can foster greater productivity and creativity among employees. We review some options for community banks.
Faced with high childcare costs, many working parents are forced to take drastic measures. What your bank can do to retain these employees and keep them happy.
Ghosting has made its way into the workplace. Ways to prevent it from happening at your bank.
Competition is not only vying for community bank customers, but also for employees, managers, executives and key players across the board. We have some ideas to help.
In an interesting twist, bankers might want to take a page from Walmart's playbook when it comes to helping train new employees for the demands of the job.
In banking, teleworking can give you more flexibility, reduce the need for physical space, and help you increase resilience during a natural disaster. What banks need to know about teleworking.
Wellness programs are an increasingly important employee benefit. We give you the lay of the land.
Various surveys provide insight into employees' salaries and job satisfaction. Some of the results are surprising.
The amount of student loan debt in the US has tripled over the past 10Ys. We show you how to both help your employees with their debt and attract strong talent.
As you reward your employees, time off may be a good incentive. See how community banks are doing this.
With a new CA law going into effect, you may want to boost the proportion of women on your board, even if your bank isn't in CA. We provide you with some things to consider.
One Gallup survey found workers 21 to 37Ys old were 3x more likely to change jobs than older workers. How can community bankers stem this flow?
As you work on updating your employee benefits for 2019, you may want to know what other companies are doing. Some benefits are being cut and others are being added. Some of these changes may surprise you.
With so many options available, what is the best way to recruit solid employees these days? We offer insight from a recent report.
Workplace changes are making telecommuting more prevalent. Would telecommuting work for your bank?
When it comes to developing star employees, you need to make sure that you are not playing favorites. We provide you with some ways to do that.
Keeping competitive with benefits packages is an important focus for community banks, as wooing top talent can be particularly challenging. See how the new tax law is allowing many banks to beef up their benefits.
Banks of all stripes are hiring students and recent graduates as interns. How to start your own intern program to attract young talent.
Engaged employees are better performers. How to obtain faster employee feedback that drives higher morale and engagement.
College is one of the best places to recruit future employees that can help expand online offerings and tune into changing technological landscape. How to convince collegiates to be bankers.
BAI research found branch and call center turnover at many banks exceeds 30%. Strategies to keep your bank's turnover down.
Workplace sensors are efficient cost-cutting tools and can even boost productivity. What community banks can learn.
In a new study, 44% of respondents said a boss was the primary reason for leaving a job. Good reminders for bank managers.