human resources

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Aug 30, 2022
Archie Kelley, Managing Principal of SalesPhysics and creator of The Value Equation, joins us to discuss his sales technique aimed at creating a pathway to extraordinary sales results. Archie explains how value is at the core of successful selling, and provides three tips to boost success and three mistakes to avoid.
Mar 8, 2022
Host Sonia Portwood sits down with executive coach and leadership consultant Dr. Susan Bernstein, to discuss managing – and even harnessing – anxiety and stress in order to confidently navigate today’s ever-changing (banking) landscape.
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Mar 21, 2023
Independent contractors can be a great way to bridge skills gaps, access in-demand talent, or get full expertise from a part-time approach. Managing these workers is an art that comes with tips and tricks. We share some here.
Mar 10, 2023
Incentives are effective tools for motivating employees. As the economic environment changes and liquidity tightens, make sure the incentive programs you have in place support your organization’s current goals and make sense for your staff.
Feb 22, 2023
As CFIs look to retain and hire top talent this year, they may need to spend more to keep their top performers happy. A recent survey projects a 4.6% salary increase as companies balance inflationary pressures and competition for high-performing employees. We take a look at what that means for your institution.
Jan 31, 2023
The annual Best Banks to Work For list from the American Banker showcases financial institutions that strive to treat their employees well. A reputation as a good workplace can help in both recruitment and retention efforts. We reveal what some of the banks on the list have in common.
Jan 26, 2023
Job seekers have the advantage across most industries, including the financial industry. By increasing employee engagement and creating a people-first culture, CFIs have an opportunity to keep high performers and stand out from the competition. We explain what employee engagement means and how you can practice it.
Jan 13, 2023
With more than 50% of employees working remotely these days, a lack of regular face-to-face interaction between workers has led to an increase in what is known as “imposter syndrome,” where people begin questioning whether they are right for their jobs. By stepping up intentional communications with employees, managers can reduce the likelihood of losing good workers to such doubts.
Jan 3, 2023
As CFIs seek to plug gaps within their IT skill sets, externships provide a novel approach to supplementing expertise, identifying promising technology offerings, and recruiting qualified young employees.
Dec 7, 2022
In the second part of our review of 2022, we look at the challenges presented by a tight labor market and high turnover at financial institutions. Organizations are focusing on strategies to attract and retain the best talent in this competitive environment, including hybrid working models — a must-have for many employees.
Nov 28, 2022
As SMEs seek to attract and retain employees by offering enhanced benefits such as 401(k) plans, financial institutions predict major growth in this business line. Some CFIs have already begun partnering with retirement service providers to put together affordable and streamlined offerings.
Nov 17, 2022
Employee benefits are constantly changing as the things that people want from their employers change. Bolstering traditional benefit offerings with some of the newer trending benefits can help CFIs and other organizations attract and hold on to key employees in a difficult hiring environment.
Nov 3, 2022
When employers have four-year college degree requirements for open positions, they exclude more than 60% of the working population. By focusing on the skills required to perform a job rather than on applicants’ education and credentials, employers may be able to improve diversity and performance while filling open positions.
Oct 12, 2022
The financial sector is facing a debilitating cybersecurity talent shortage. In a proactive response, many companies are broadening candidate pipelines and cultivating talent on their own terms. We dive into several examples of unconventional, yet practical, talent sourcing methods.
Sep 30, 2022
AI can help you handle your CFI’s hiring process by efficiently finding qualified job candidates. Keep in mind, though, that it learns what you teach it. Plan to check AI’s results regularly, respond personally to the candidates you interview, and keep the data AI gathers secure.
Sep 2, 2022
By 2025, more than half the world’s workforce will need to reskill, according to the World Economic Forum. Offering training opportunities and recognizing the contributions of employees are among the best ways for organizations to address skill gaps and to hold on to key talent.
Aug 26, 2022
For CFIs struggling to compete for talent in the tight labor market, retention of new hires is especially important. Paying close attention to the first 90 days on the job can help improve retention rates, because those who stay at least that long are more likely to remain on the job.
Aug 25, 2022
Many employers are considering monitoring employees to ease their fears of security risks, compliance violations, and lower productivity. While the goal of monitoring employees is to create greater accountability, the practice of monitoring can actually have an entirely opposite effect. We explore how technology is used to monitor employees, the potential pitfalls, and tips for making it a positive experience for both you and your employees, if you do implement it.
Aug 19, 2022
With one-third of the country unable to secure traditional lending, some employers have begun adding loans for employees with adequate income but low credit scores to their benefit offerings. This allows employees to borrow funds and rebuild credit responsibly, while avoiding fees from siphoning off retirement savings.
Aug 11, 2022
Roughly half of working mothers will scale back their careers for family at some point, or will leave their jobs entirely. As organizations scramble to plug expertise gaps amidst a dearth of qualified candidates, many are turning to “returnships” as a way to coax mothers back into the workforce and to get them up to speed on technological advancements that occurred during their absence.
Aug 8, 2022
Workers who took extended time off to focus on caregiving or other concerns may now be looking to restart careers. These returning workers are very often women, and a relaunch program can help attract them to banks. This allows institutions to fill vacant positions, while also advancing gender equity in upper management in the financial industry.
Jul 15, 2022
Despite hybrid work arrangements, 53% of women are burned out and considering leaving their jobs within the next two years. Retaining female employees within your organization may mean revisiting how your organization approaches hybrid work.
Jul 8, 2022
When training staff on an institution’s procedures, it’s critical to go beyond the what, when and how – to really get employee buy-in. Community financial institutions must also explain the “why.” We delve further.
Jun 24, 2022
As organizations continue to grapple with soaring job resignations and insufficient staffing, doing more with less has become the norm. Managing understaffed teams more effectively is important not only for enhancing productivity, but for keeping key employees from jumping ship.
Jun 1, 2022
Staying connected in a hybrid work world can mean more meetings. Yet, too many meetings can burn employees out. Now is the time to evaluate how effective your meetings are and how many are needed. Here are seven steps for more effective and inclusive meetings.
May 27, 2022
Mentorships have been around for thousands of years. But, with remote or hybrid work schedules, virtual mentorships take a little more thought and planning. Nonetheless, community financial institutions looking to keep employee turnover rates low will want to consider jump-starting these programs. We explore this topic further.
May 5, 2022
Diversity, equity, and inclusion are priorities for community financial institutions. Attracting and retaining diverse talent is essential to long-term success, but fostering a culture of inclusion can be difficult and requires ongoing effort. We give you some tips on how to create an inclusive workplace to maximize employee engagement and retention.
Apr 21, 2022
Hybrid working has fast become a reality, with nearly six out of 10 Americans who are able to work remotely already doing so. With the immediate technological and operational challenges largely met, community financial institutions now need to consider how to adapt recruitment, career development, and employee training to support hybrid working demands, while preserving solid company culture.
Apr 12, 2022
With the workplace upsets of the pandemic and the Great Resignation, it is important to keep your finger on the pulse of your workforce. An employee exit can disrupt more than just work responsibilities. So, we explore four areas to address when an employee leaves, in order to mitigate the spread of discontent and retain remaining employees.
Apr 6, 2022
Have you heard of boomerang employees? After the Great Resignation, the latest trend is boomerang employees — returning employees. LinkedIn reported that 4.5% of all new hires in 2021 were boomerang employees. Let’s explore this new source of employees and how it might benefit your institution.
Jan 28, 2022
Universal bankers, who can handle a myriad of customer needs, are not new. According to Zippia, there are over 121K universal bankers in the US. If you don’t have any universal bankers, you may want to revisit this particular role. As many transactions are handled online, traditional teller roles are evolving to meet customer needs more effectively and efficiently, boosting an institution’s ROI. Here are five steps to get there.
Jan 19, 2022
Over 50% of full-time workers are stressed at least 60% of the time during the workweek. Compliance is one area that bankers find especially stressful as it is very important and yet very complex, especially with changing regulatory guidance. To mitigate the stress of your compliance employees, here are two important steps to take.
Jan 12, 2022
According to a Harris Poll, half of American employees want to change careers. Not only that, but 33% of this group also plans to change industries. Can community financial institutions entice some of these talented employees, while retaining their own? We give you some tips on how to do this through this relentless labor crunch.
Jan 7, 2022
Arizent reports that financial institutions say 53% of employees will be either working remotely full time or in a hybrid capacity in 2022. With a tight labor market and Omicron cases going up, how are community financial institutions adapting their work schedules? We share some examples and give you three remote work reminders, as you review your institution’s work schedule.
Aug 30, 2021
The pandemic has led many people to re-evaluate what they want from life and their careers. With over a quarter of Americans contemplating leaving their current jobs post-pandemic, we provide three ways that community financial institutions could boost employee satisfaction and attract valuable talent.
Aug 9, 2021
Single parent households are stretched financially and emotionally. Twice as many as other households say that they struggle with food, housing, and utility bills. We discuss the current single parent situation and provide you with considerations for your single parent employees, such as extending flexibility, helping with childcare, and showing how much you value them.
Jul 21, 2021
Most community financial institutions can expect to be inundated with requests for time off over the summer and into the fall. But, that makes staffing difficult. Here are some tips on managing the spike in vacation time off, including seasonal staffing approaches, using automation, and turning to temporary staffing agencies.
Jul 6, 2021
The pandemic turned homes into workplaces, but now many are returning to the office. During this transition, employees may need to be reminded of personnel rules, including the disciplinary process. As you review your HR procedures, it may be a good time to take a fresh look. We have six steps to help you provide a fair and clear coaching and disciplinary process.
Apr 23, 2021
Chief Diversity Officers (CDOs) are fairly new positions. Yet, with growing diversity, equity, and inclusion requirements, continuing research around increased performance with executive diversity, and the need to represent more diverse communities, some financial institutions are adding this position to their C-suite. We give you three strategies if your institution is considering a CDO position.
Apr 6, 2021
Eighty percent of company leaders say they will allow at least part-time remote work after the pandemic. If your institution is considering some remote work roles, it is important to facilitate productivity and collaboration across all employees to level the playing field. We provide three elements to maintain high team performance: access and visibility; attention and support, and pre-emptive planning.
Nov 20, 2020
We found five best practices for engaged employees from this year's "Best Banks to Work For" in the American Banker. Are there any you could add to your toolbox?
Oct 8, 2020
During the pandemic, child care has become a major issue, as child care facilities closed or were given strict limits. We provide three strategies to assist for a smooth transition back to the office.
Oct 6, 2020
It has been over six months since the start of the pandemic and working remotely. We provide you with five tips to improve your leadership skills in managing remote employees.
Sep 30, 2020
Gen Z currently accounts for 68MM adults. We offer four ways to successfully engage this generation for recruitment and employee retention.
Sep 23, 2020
As community financial institutions start stepping up their hiring, they will need to think about remote onboarding. We give you four steps to take.
Jun 25, 2020
Remote work has proven to be a viable option for many businesses. Some are thinking of pay adjustments for remote workers to save on costs too.
Jun 4, 2020
With virtual college life expected in the fall, community financial institutions will want to rethink their approach to recruiting college graduates. Virtual career fairs are one important way to go.
May 18, 2020
Meetings are even more vital with a greater number of remote workers, but they can also be more challenging. We provide you with a guide to remote meeting management.
Apr 3, 2020
We like to look at what the big banks are doing to learn what could be done on a smaller scale. So, today, we share how the big banks are managing COVID-19.
Mar 12, 2020
A growing number of employees are suffering from things like stress, burnout, and even depression. Chatbots may help.
Feb 27, 2020
Community financial institutions are not alone in having trouble finding or retaining qualified talent with the tight labor market. Maybe it is time to turn inward and reskill.
Feb 12, 2020
Employee financial crime can happen even in small businesses, such as community financial institutions. We provide some important reminders.
Jan 31, 2020
Many people indicate they have had managers who have either overmanaged or undermanaged them. Luckily, there is a middle course of management.
Jan 23, 2020
In a recent survey from Harvard Business Review and Google Cloud, 89% of executives around the world cite collaboration as a critical factor in the success of any business. Does your institution promote collaboration?
Dec 10, 2019
In a recent survey, 56% of financial institutions revealed that it is challenging to retain younger talent. We explain why, and how to tackle this situation.
Dec 13, 2019
Team building activities are popular, but rather ineffective. You may want to give social network analysis a try instead.
Nov 13, 2019
The Department of Labor announced a final rule to make about 1.3mm workers eligible for overtime pay. What could this mean for your institution?
Oct 25, 2019
According to Pew, Q1 2019 marked the first time that working women represent more than half of the college-educated workforce. We provide insight how to attract and retain them for the long term.
Sep 19, 2019
Google discovered that managers, who are able to empower their employees without micromanaging, help their employees be more efficient and productive. We provide the seven steps to do this.
Aug 29, 2019
Trust is incredibly important. It makes employees more productive and customers more loyal. We provide tips to help with both.
Jul 24, 2019
Community banks may want to consider relying on nonprofits to help boost the training and hiring of employees from low or moderate income (LMI) communities. We explain how.
Sep 19, 2018
As you work on updating your employee benefits for 2019, you may want to know what other companies are doing. Some benefits are being cut and others are being added. Some of these changes may surprise you.
May 31, 2018
Overall time spent on compliance training has increased by 40% in recent years, according to the Bank Administration Institute. Ways to optimize your employee training.
Apr 30, 2018
As mobile use continues to rise, banks can get creative with mobile applications - recruitment, benefits and mobile lending are a few areas we address.
Jun 24, 2019
The Department of Labor recently scrapped a more rigid 7-prong test that guided whether interns could work for free. We provide you with the specifics for the new test.
May 15, 2019
Faced with high childcare costs, many working parents are forced to take drastic measures. What your bank can do to retain these employees and keep them happy.
Apr 26, 2019
When it comes to work, it turns out that giving people more freedom can foster greater productivity and creativity among employees. We review some options for community banks.
Apr 2, 2019
Wellness programs are an increasingly important employee benefit. We give you the lay of the land.
Mar 27, 2019
In banking, teleworking can give you more flexibility, reduce the need for physical space, and help you increase resilience during a natural disaster. What banks need to know about teleworking.
Mar 20, 2019
In an interesting twist, bankers might want to take a page from Walmart's playbook when it comes to helping train new employees for the demands of the job.
Mar 7, 2019
Competition is not only vying for community bank customers, but also for employees, managers, executives and key players across the board. We have some ideas to help.
Feb 25, 2019
Ghosting has made its way into the workplace. Ways to prevent it from happening at your bank.
Dec 18, 2018
Community banks may want to consider women empowerment programs for a more holistic talent development approach. JPMorgan Chase is leading the way.
Dec 4, 2018
OSHA reports that 2mm American workers are victims of workplace violence every year. Although bankers do not show up in the data, it may be a good time to review some ways to keep your workplace safe.
Nov 30, 2018
With a new CA law going into effect, you may want to boost the proportion of women on your board, even if your bank isn't in CA. We provide you with some things to consider.
Nov 28, 2018
As you reward your employees, time off may be a good incentive. See how community banks are doing this.
Nov 20, 2018
More customers are using their cell phones to videotape business interactions these days, which increases risks for banks. Are you mitigating these risks?
Oct 31, 2018
The amount of student loan debt in the US has tripled over the past 10Ys. We show you how to both help your employees with their debt and attract strong talent.
Oct 24, 2018
Various surveys provide insight into employees' salaries and job satisfaction. Some of the results are surprising.
Sep 28, 2018
With so many options available, what is the best way to recruit solid employees these days? We offer insight from a recent report.
Sep 4, 2018
One Gallup survey found workers 21 to 37Ys old were 3x more likely to change jobs than older workers. How can community bankers stem this flow?
Jul 23, 2018
Workplace changes are making telecommuting more prevalent. Would telecommuting work for your bank?
May 18, 2018
Charitable connections not only help your bank's community, but also boost your brand and the commitment of your employees. How to proactively plan your charitable connections.
Apr 25, 2018
When it comes to developing star employees, you need to make sure that you are not playing favorites. We provide you with some ways to do that.
Apr 11, 2018
Payroll phishing scams are on the rise. What your bank can do to protect itself and its employees.
Mar 23, 2018
Banks of all stripes are hiring students and recent graduates as interns. How to start your own intern program to attract young talent.
Mar 21, 2018
Keeping competitive with benefits packages is an important focus for community banks, as wooing top talent can be particularly challenging. See how the new tax law is allowing many banks to beef up their benefits.
Mar 15, 2018
As information security has become an increasingly important issue for banks, more community banks are looking into hiring experienced CISO talent. Ways to attract the right person for this role.
Mar 6, 2018
Ninety percent of surveyed adults with outstanding student debt said a repayment benefit at work would be welcomed, and by many it was preferred to retirement contributions. What your bank may want to consider.
Feb 27, 2018
56% of surveyed respondents say their banks are developing projects that require learning new skills. What does this mean for your bank?
Jan 19, 2018
Engaged employees are better performers. How to obtain faster employee feedback that drives higher morale and engagement.
Nov 28, 2017
In a new study, 44% of respondents said a boss was the primary reason for leaving a job. Good reminders for bank managers.
Nov 15, 2017
Workplace sensors are efficient cost-cutting tools and can even boost productivity. What community banks can learn.
Oct 27, 2017
What is the most valuable resource in your branch? We think the human resource. Find out how to align customer desires with the right mix of employees, training and compensation.
Nov 6, 2017
BAI research found branch and call center turnover at many banks exceeds 30%. Strategies to keep your bank's turnover down.
Nov 2, 2017
College is one of the best places to recruit future employees that can help expand online offerings and tune into changing technological landscape. How to convince collegiates to be bankers.