Items include
digital banking
Digital efficiency matters, but it doesn’t have to replace the human touch. Learn how digital banking experiences can strengthen personal connections and customer trust.
By 2027, 51% of e-commerce purchases will be via digital wallet. We discuss why digital wallet share is important for CFIs, along with strategies to get the top spot.
Comprehensive “super apps” that manage messaging, financial services, payments, and other tools are targeting small businesses. We detail what these apps can do and how you can compete.
Digital-only banks are landing more than four of every 10 new checking account openings. To better compete, CFIs can strengthen their online and mobile account opening tools.
Digital-first payment cards will account for $9.1T in spending by 2027. We discuss the benefits for customers and explain how CFIs can benefit by offering customers virtual payment cards.
Digital lending platforms can help CFIs save money, make better lending decisions, and build a better loan portfolio. We discuss the benefits of adoption in a growing loan market.
Give commercial customers a central place to connect with all their financial matters and you may improve the odds of becoming their primary bank.
The “Great Wealth Transfer” presents significant opportunities for CFIs offering digital wealth management solutions that cater to tech-savvy, financially engaged millennials and Gen Zers.
With digitalization continually expanding, automated customer onboarding can alleviate a pain point for both customers and staff. We compare manual versus automated processes so you can see for yourself the stark differences for employees.
Even if your institution isn't required to comply with the new Personal Financial Data Rights rule, preparing for open banking is essential. As consumer demand for data sharing grows, adopting secure digital interfaces will help you stay competitive and meet evolving expectations.
In this second part of our review of 2024, we look at the challenges and opportunities arising from increased regulatory scrutiny, the rise of open banking, and the adoption of faster payments.
As regulatory oversight of BaaS increases, CFIs need to be aware of the risks in their third-party relationships. We provide examples of BaaS flubs and how to avoid them.
Embedded finance is gaining traction among retailers and merchants, providing potential new revenue sources for CFIs. We discuss the opportunities and risks of getting into the embedded finance market.
Driven by digitalization, the lending landscape is undergoing a profound transformation. We summarize the Digital Banking Report 2024 on the state of digital lending and explore strategies to bolster it.
Embedded finance offers new revenue opportunities for CFIs, but understanding its risks and benefits is crucial before adoption. We detail the pros and cons here.
With mobile banking gaining popularity, offering a test-drive, demo, or trial of your app can help you gain new customers. We discuss possible strategies and examples from other institutions.
For some of the largest banks in the US, branch openings outnumbered closings for the first time in a decade in 2023. Yet, branches are still being closed across the country, as digital banking gains popularity. We look at the reasons behind large banks' decisions to open new branches, even as online banking gains momentum, to learn how institutions are adapting to meet the diverse needs of today's banking customers.
By combining technology, psychology, and economics, gamification is redefining how people engage with their money. It is proving an effective tool to enhance the customer experience and drive engagement. We explore the core principles of gamification and look at some of its applications that could be of interest to CFIs.
We talk about the need for CFIs to have a quality digital onboarding process. But what exactly makes an onboarding process convenient, and how does it impact the overall customer experience? We explain the qualities a CFI needs in its onboarding process to compete successfully for new customers and keep existing ones.