digital banking

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BID Newsletters
Jan 11, 2023
Challenging economic conditions coupled with the boom in embedded finance mean that BaaS is an attractive opportunity for CFIs seeking growth. We look at the BaaS market, various key success factors, and how some CFIs are capitalizing on this opportunity.
Nov 10, 2022
A recent survey indicates that 89% of IT security leaders at financial services firms think authentication systems that use biometrics, push notifications, and other alternatives are more secure than passwords. Though CFIs will have challenges implementing password-free systems, the reward could be safer data and better customer satisfaction.
Oct 19, 2022
Apple is launching even more financial services features within its Apple Wallet. The tech giant is on its way to becoming a fintech, or possibly one day an actual bank. Industry insiders have varying opinions on why that is, along with what it could mean for the banking industry.
Oct 11, 2022
How many features should a mobile banking app contain? According to one survey, the sky’s the limit — provided the app remains easy to use. We delve into the seven must-have features that customers are seeking, as well as five additional features to help your institution’s app stand out.
Oct 4, 2022
With inflation high and credit use rising, your customers may be more open to learning about sound financial practices. Community financial institutions can capitalize on these teachable moments by offering financial wellness education through an app, in a virtual classroom, or in-person.
Sep 30, 2022
AI can help you handle your CFI’s hiring process by efficiently finding qualified job candidates. Keep in mind, though, that it learns what you teach it. Plan to check AI’s results regularly, respond personally to the candidates you interview, and keep the data AI gathers secure.
Sep 29, 2022
A recent study by McKinsey found that bank customers voiced overwhelming support for digital transformation, with three of four saying they would be willing to try digital account opening. But only 15% said they had actually opened an account digitally. What accounts for this difference between thoughts and actions, and how can CFIs bridge the gap?
Sep 12, 2022
Online gaming platforms have become extremely popular in recent years, with 76% of children under 18 playing regularly and connecting their parents’ credit cards and bank cards to their gaming accounts. Financial education about the risks of online gaming payments can add value for young and older customers alike.
Sep 9, 2022
Pandemic shutdowns accelerated the adoption of self-service technologies. Now, more and more customers at CFIs expect such services in both digital channels and inside branches. We explore some of the most popular DIY technologies.
Sep 6, 2022
Online chat customer engagement solutions have been expanding rapidly among banks. But when customers need to switch to a voice conversation, the transition can be frustrating if it requires closing the chat box and then dialing in to connect to an agent again. We discuss ways to take the headache out of online chat for customers and your CFI.
Aug 22, 2022
The Internet of Things (IoT) is driving innovation in the financial services industry. There is potential for CFIs to use IoT technology to enhance the customer journey and grow their business. We look at these opportunities and give three tips to consider for successful deployment.
Aug 15, 2022
Many community financial institutions are not yet seeing strong returns on their digital transformation investments. As most are still undergoing a transformation, it’s not too late to rethink your strategy and incorporate some of the lessons from the early adopters.
May 24, 2022
Bankers know that the role of the branch and its staff has shifted and continues to evolve. With many customers accustomed to digital banking, technology is ever-more important. Yet, one in five bank customers still wants easy access to a human staff member. How can your branch support your customers’ expanding needs?
Mar 21, 2022
A record net 2,927 US bank branches closed in 2021. Is this all bad news? We give you the important facts on branch closures and look at the impact on community financial institutions. We also share some stories of how your peers have been dealing with this trend.
Jan 25, 2022
Community financial institutions have seen low interest rates for a long period of time. This caused net interest margins to be squeezed tightly, yet it allowed bankers to reduce their dependence on wholesale funding. Now, when interest rates are expected to rise, it is crucial to have strategies to balance increasing net interest income with rising funding costs.
Jan 13, 2022
What is the best way for bankers to communicate with their customers digitally? Given the option between web-based chat features and mobile messaging apps, 48% of consumers prefer mobile messaging. Not only that, but also Net Promoter Scores increase almost threefold for those companies that use mobile messaging. Here are seven reasons why customers want mobile messaging.
Jan 11, 2022
A number of challenger and foreign banks have recently exited or scaled down their presence in the US. N26 is the latest casualty. What’s behind these less-than-successful attempts to come to terms with the US retail banking landscape? We look at the lessons community financial institutions can learn from this apparent exodus.
Jan 3, 2022
As we kick off 2022, let’s look ahead at some of the key economic, regulatory, and market trends that may affect community bankers and their clients this year. The uncertainty surrounding inflation, potential interest rate hikes, and the outlook for M&A activity all are likely to play an impactful role this year. Others that we believe could begin to grow even more prominently are the digital race and ongoing changes to the ways of working. Here is our assessment of things to come in 2022.
Dec 14, 2021
Digital banking is a must for community financial institutions, with nearly 65% of the US population using digital banking in 2021. Yet, bankers can find it challenging to balance continuous digital innovations with daily tasks. We provide you with four important steps to assist you in your digital banking efforts.
Nov 16, 2021
Community financial institutions know all about customer service and customer research. However, there are many ways to use this research. Are you ready to use it for your larger business goals? ROI could be as high as 7x when coupled with analytics tools. We highlight three areas to effectively use customer research.
Nov 1, 2021
Google has announced it is ending its embedded banking experiment, Google Plex. But with many other big nonfinancial brands making forays into the space, and embedded finance startups receiving over $4B in investment this year alone, it seems likely that embedded banking is here to stay. We explore what this could mean for community financial institutions.
Oct 22, 2021
Nearly 40% of American adults are now using mobile banking apps. With the pandemic accelerating existing digital trends, many community financial institutions may be wondering if expanding technology threatens their highly personal customer relationship model. But digital technology can be a powerful way to enhance the personal touch. Here are some ideas to get you started.
Sep 28, 2021
This year, the number of digital banking users will reach 197MM. Bankers may find it difficult to hire IT staff to keep up with the growing number of digital banking customer and all their expectations for continuing digital advancements. But, there may be a solution with low-code or no-code software options. We explain what low-code/no-code is, why it may be a good option, and provide a few examples from your peers.
Sep 20, 2021
As big banks JPMorgan Chase and BBVA pulled the plug on their “digital-only” brands, Finn and Simple, you would think community financial institutions would stay away from this endeavor. Yet, a peer in MA recently launched its own “digital-only” brand. Is this something for other community financial institutions to consider? Here are some of the advantages for your consideration.
Sep 17, 2021
As customers continue to adopt digital banking and still expect personalized service, hybrid branches may be the way to go. The Forrester Customer Experience Index shows hybrid branches provide the highest customer quality experience. We explore some reasons customers still visit branches, how to integrate technology in the branch, and examples of big bank hybrid branches.
Sep 1, 2021
Banking as a Service (BaaS) activity has been steadily climbing, but the pandemic put it into high gear. In 2020 alone, BaaS transactions hit $22.5B and rapid growth is expected to continue. We share the BaaS basics, the banking industry’s response to it, and how a community financial institution is staying competitive with it.
Aug 20, 2021
For his first seven months, President Biden has focused on the economic and health effects of the pandemic. Now that the Infrastructure Bill is a step closer to being passed, he may turn his sights towards banking regulations. Community financial institutions will want to be ready. Here are four key areas that are expected to receive more regulatory scrutiny in the next few months.
Aug 17, 2021
Community financial institutions are buying nonbanks more than ever. With the global fintech market growing to $143B this year and several financial advisors looking to sell, there is a rich field to choose from. We explore some of the reasons your peers are purchasing nonbanks and what to look out for, if you consider going down this path as well.
Aug 10, 2021
During the pandemic, Coalition Greenwich estimated that 3x as many small and midsize businesses likely switched financial institutions due to their dissatisfaction. Since many CFIs were on the receiving end of this switch, it is important to retain these new customers. We discuss two important customer retention strategies to use in your upcoming customer discussions.
Aug 2, 2021
It is not always easy to satisfy your digital customers. One survey shows that 61% of banking customers said they would switch banks if they were dissatisfied with the mobile banking experience. Yet, there are two key strategies that community financial institutions can deploy without breaking the bank with cutting-edge technology, branch digital advocates and digital loyalty programs.
Jul 16, 2021
During the pandemic, many community financial institutions added digital account opening to service their customers for PPP and EIP. Yet, should you invest in digital account opening now that branches have opened up? We help to answer that question by explaining certain customer expectations around digital account opening, the lower incremental costs involved, and the developments of AI making this process more streamlined.
Jun 15, 2021
Despite the name, neobanks aren’t new. They have been around since 2009. Yet, these days, their presence seems to be expanding. Many bank customers have become more comfortable with digital banking since the pandemic, which has driven over 20MM Americans to have a neobank account. We explain what a neobank is, what customer benefits they provide, and the challenges they face.
May 6, 2021
The pandemic has changed many things for bankers, including their marketing. As businesses reopen and consumers start spending, we enter into the “new normal” which is a time to reassess marketing plans, as customer needs change. We provide you with four ways to effectively reach your customers for the biggest bang for your marketing buck.
Mar 19, 2021
In 2020, 2,563 branches were lost. Branch closures seem to have accelerated with the pandemic. But, does that mean the branch is doomed? We look for the answers to this question through continuing digital engagement, bank mergers, and needed cost reductions.
Mar 8, 2021
Community financial institutions are always thinking of their customers. Yet, with banking behavior changing and banking options exploding, it is especially important to stay focused on the customer experience. To keep you on track, we highlight three areas of focus: accessibility, security, and real-time assistance.
Mar 4, 2021
Open banking has been a hot topic these days. Community financial institutions interested in open banking should consider that banking behaviors have permanently changed, the importance of starting conversations with their core and digital banking providers, and making data sharing transparency a priority.
Feb 23, 2021
The global biometrics market is expected to hit $68.6B in 2025. While community financial institutions should be incorporating biometrics to protect customer data, they also need to mitigate the risks associated with biometrics. Data breaches, AI use to mimic behavioral biometrics, and security system workarounds are a few risks that need to be mitigated to stay safe as biometrics are integrated.
Feb 18, 2021
Digital disbursements give businesses a smooth and immediate payment process. With global digital payments expected to hit $7.64T by 2024, opportunities for businesses to seamlessly make payments is ramping up. Community financial institutions can help them while finding benefits, such as reducing expenses, increasing transparency, generating fee income, and assisting with customer profitability.
Feb 16, 2021
Partnerships with fintechs have been increasing, due to the digitization spurred by the pandemic. Several community financial institutions are among those institutions engaging more with fintechs. We have three secrets for successful fintech partnerships to share, some of which came from your peers: fintech flexibility, removing internal barriers, and involving staff.
Jan 22, 2021
Javelin Strategy & Research finds that businesses accepting digital payments of all kinds increased to 53% during the pandemic. This creates five opportunities for community financial institutions.
Jan 19, 2021
Are you doing everything you can to help your customers fight fraud? We share four ways that your peers are doing this, including text messages, locking and unlocking cards, and education.
Jan 14, 2021
First Uber and now Goldman Sachs. Embedded banking is growing with Goldman Sachs recently joining this market. We lay it out for you so you can consider its effects and start to prepare.
Jan 6, 2021
How are financial institutions spending their technology dollars in 2021? Some of the areas include digital advancements, AI, digital currencies, and cybersecurity.
Dec 18, 2020
Banks and credit unions are ramping up their faster payments efforts. We give you an update to see how you compare.
Nov 3, 2020
The business model of the branch is changing. Could it look like that of your local dentist's office?
Oct 15, 2020
Faster payments are here and the options are expanding. What you need to know.
Oct 5, 2020
Mobile banking has surged. As that trend continues, cyber criminals stand ready to strike. We give you tips to fight back.
Sep 30, 2020
Gen Z currently accounts for 68MM adults. We offer four ways to successfully engage this generation for recruitment and employee retention.
Sep 29, 2020
Gen Z will represent the largest consumer population in 2026. Four ways to gain and retain them as business customers.
Sep 18, 2020
We explore the findings from a recent survey on the role of core providers in the technological strategies of financial institutions these days.
Sep 14, 2020
If your institution has an app, how do you stand out in the crowd? We give you some tips to do that.
Sep 3, 2020
Millennials have been especially hard hit during the pandemic. We explain how to help these customers.
Aug 27, 2020
Digital account openings have hit record levels due to the coronavirus. Is it time to update your digital onboarding process?
Aug 24, 2020
Google recently announced an expansion of its banking partnerships in digital banking services. We explore some of the benefits to consider in fintech partnerships.
Aug 20, 2020
The move to increasingly high-speed networks with 5G is a potent change. We give you four areas in banking that will be affected.
Aug 5, 2020
Could Banking-as-a-Service be an option for your institution? Let's explore the "whys" for your institution.
Jul 29, 2020
A technology that is being used abroad by some bankers and their customers may hit our shores too - know-your-customer (KYC) video authentication.
Jul 24, 2020
It has been hard to keep up with the recent spike in digital banking. Today, we give you three critical areas of focus for superior customer experience in digital banking, without breaking the bank (or budget).
Jul 17, 2020
According to a recent Citi poll, 91% of bank customers prefer an app to visiting a branch. This might be the right time to develop your banking app.
Jun 16, 2020
Due to COVID-19, more seniors have been using digital banking. We provide ways to keep them engaged as digital users.
May 8, 2020
Consumer behavior has changed due to the coronavirus. We give you the highlights.
Mar 19, 2020
Digital banking is a necessity. So is the training that goes with it. We provide you with some tips.
Jan 22, 2020
Some financial institutions are taking a page from Netflix's playbook these days, by analyzing data from individual customers to provide them with extremely tailored offerings. Is this a move for you?
Jan 21, 2020
Suspected fraudulent transactions from mobile devices increased 138% since 2017. Staying on top of this is tough but important.
Dec 11, 2019
Internet-based fraud is expected to hit $6T in 2021. We provide tips to help keep your online onboarding secure.
Dec 9, 2019
The new fast-track bank charters for fintechs just got pushed into the slow lane by a federal judge. Should this change your strategy?
Dec 2, 2019
Today we provide insight to customer inquiries on cybersecurity, verifying legal entities and the continuing evolution of digital banking.
Oct 30, 2019
If you are looking for more customers, the unbanked and underbanked may be worth reviewing. We give you some things to think about here.
Oct 22, 2019
Despite close to $5T invested in digital transformation, most consumers don't experience notable progress. What you can do to make the biggest impact in digital with your customers.
Oct 21, 2019
App features can either greatly satisfy customers or turn them off. We provide you with some considerations to make yours happy.
Aug 27, 2019
Seventy percent of community banks with assets between $500mm and $1B now offer online checking account opening capabilities. Digital transformation is well underway in banking.
May 28, 2019
Eighty-eight percent of community banks offer mobile banking. Yet, there are some banks that are new to this offering. We have some pointers to help.
Jul 19, 2019
5G is supposed to be 100x faster than 4G. So how can your bank leverage the power, speed and capabilities of 5G to enhance customer service and operations?
May 7, 2019
Digital tools have been widely accepted and used by consumers. Are business customers seeing any benefits?
May 21, 2018
According to Bankrate, 63% of Americans now have at least one financial app on their smartphones. But, are they happy? How to keep your digital customers satisfied.
Jul 2, 2019
SMBs have converted to many digital services. Yet, e-invoicing still has not taken off. We provide some insight.
May 21, 2019
Remote deposit capture has revolutionized check deposit. But, banks need to be aware of the risk.
Apr 18, 2019
There are some hard-won tricks to the trade when it comes to conducting successful digital marketing campaigns. We share some tips from fellow community bankers.
Apr 3, 2019
People expect their banks to operate more like leading technology companies. But, many banks still fall short of these expectations. A Deloitte survey uncovers the gaps and suggests what banks can do to improve.
Mar 4, 2019
Community banks looking at P2P platforms have a variety of solutions to look into. We guide the way.
Feb 27, 2019
There are 4.8mm Americans who consider themselves digital nomads. What are they and could there be opportunities here for community bankers?
Feb 14, 2019
Now that AR capabilities are available on both Apple and Android mobile devices, some banks are starting to offer apps with AR features. We provide some interesting examples.
Feb 8, 2019
We review a recent report from Deloitte on digital banking and explain how the findings can help your community bank.
Feb 6, 2019
Although some central banks are researching and testing distributed ledger technology (DLT), there is still a lot of work to be done. We give you an update.
Feb 5, 2019
For community banks focused on a "personal touch," supporting a digital 24-7 world is challenging. We give you some tips to help.
Jan 24, 2019
Banks are paying attention to behavioral economic studies as they seek to understand how people make purchases in order to inspire desired actions among their customers. We have some highlights to help.
Jan 14, 2019
A few community banks are trying out the "subscription model" to attract and retain younger customers specifically. What to consider if you want to test this model.
Jan 10, 2019
A recent consumer poll finds 86% expect their banks to provide them with seamless service. We provide some ways that community banks can do this.
Dec 17, 2018
The FDIC is establishing an office of innovation that would help banks better partner with fintech firms. We provide you with the early details and how it could affect the current fintech landscape.
Dec 14, 2018
According to an FDIC survey, 40% of banked households used mobile banking in 2017. We provide more digital banking highlights to help you stay on top of this competitive area.
Dec 12, 2018
Is fintech assistance on the way for community banks? It appears so.
Nov 23, 2018
Despite the rising popularity of finance apps, most people who use them have concerns about data privacy. How to educate your customers on the privacy risks.
Nov 19, 2018
Developments are happening for faster payments systems. What you should know and how your bank can make its voice heard.
Nov 16, 2018
Tokenization is a fairly new word for bankers. But, with the velocity of digital commerce and real-time payments, it is important to understand.
Nov 8, 2018
Big banks are 2x as likely to accept online small business lending applications, yet only 23% accept them at all. We dig into this and other details from the latest FDIC survey.
Nov 2, 2018
Same day payments shot up 243% in Q2 vs the year earlier period. We give you an update for this fast moving area of development.
Oct 17, 2018
According to the Economist, one of the top investment categories for global bankers is all things digital, to meet the evolving demands of customers. What community banks can learn from these bankers.
Oct 19, 2018
According to a recent survey, SMB usage of digital payments surged 38% from 2017. How can your bank leverage this opportunity?
Oct 3, 2018
According to a recent survey, one in five small to medium business clients said they were ready to leave their banks in the next 20 months. We provide you with their reasoning and show ways to prevent it from happening to you.
Sep 24, 2018
The surge in fintech activity has many possible repercussions for community banks. What the latest advancements mean for your bank.
Sep 11, 2018
Vertical cards have been launched in the UK. This may be a new trend, even in the US, as contactless payments grow. We help you stay in the know.
Aug 28, 2018
A majority of mobile app users expect to be asked for feedback. We look at why this is important and the best ways to do it.
Aug 9, 2018
The worldwide enterprise wearables market was $3.2B in 2016. Community banks will not be able to totally ignore this technology. What are the developments and how can community banks play in this market?
Jul 30, 2018
Banks are always seeking new customers, but how do you go about doing so outside your geographic community? Some community banks are using internet-only branches to do this.
Jul 31, 2018
Accenture reports that the data many banks base business decisions on is easily manipulated. We provide you with the key takeaways of this report to help ensure your data is reliable.
Jul 27, 2018
A Deloitte study shows customers that can open new accounts easily and relatively quickly are more loyal. We provide the highlights for you.
Jul 20, 2018
Open Banking is seen as both a threat and an opportunity for banks. We lay out them both.
Jul 17, 2018
We continue yesterday's discussion on chatbots with some key considerations for community bankers.
Jul 16, 2018
Gartner estimates that by 2020 chatbots will be handling no less than 85% of all customer service interactions. We provide the basics on chatbots.
Jul 11, 2018
Eighty-four percent of customers agreed to take part in a video banking session when they were invited. What more should community bankers know about video banking?
Jun 29, 2018
According to one survey, 81% of regional and community bankers say they are already collaborating with fintech firms. We look at the latest developments between fintechs and these banks.
Jun 21, 2018
Google is in the process of enabling consumers to execute P2P transactions through its Google Assistant. What to expect in the next few months, when it goes live.
Jun 7, 2018
It may seem as if P2P payments, such as Zelle, will soon be the new standard payment method in the US. Bankers should note this is not the case, but it cannot be ignored either.
Jun 6, 2018
Mobile geolocation is now being used in the financial industry. But, according to Cornerstone Advisors, banks need to do it right to keep customers happy.
Apr 19, 2018
Big banks have real time messaging as a standard practice, but even some community banks have started this practice. We provide you with the reasons why.
Apr 17, 2018
Contrary to popular belief, many millennials actually care about their finances. Tips to help your millennial customers with their financial goals.
Apr 10, 2018
Only 38% of banks with assets under $1B have a digital origination channel, but interest is strong. What you should know before you go down this path.
Mar 19, 2018
Most organizations still do not realize the true scope of digitization. Insights from the latest research could help your bank.
Mar 2, 2018
A recent survey on banking customer decisions provides thought-provoking information for community banks.
Feb 22, 2018
Do your small business customers want to use a remote deposit check service? A recent survey says they might.
Feb 21, 2018
As younger customers are drawn to new technologies, your bank will want to stay in the loop. We have an update for you.
Feb 9, 2018
A third of customer service inquiries actually need live support, yet the majority of bank customers still regularly seek out live support. How to balance live and tech-based customer service.
Jan 29, 2018
The human element is still important to US bank customers. How to reconcile this with the digital banking experience.
Jan 3, 2018
As the pace of innovative products picks up, community banks may look for greater flexibility and more features. Should your bank be using APIs?
Oct 26, 2017
Recent research by APT found 60% of banks list channel migration as a strategic priority. How can community banks most effectively migrate customers to online and mobile channels?