Items include
- 2 Podcasts
- 54 BID Newsletters
artificial intelligence
Podcasts
Apr 25, 2024
In this episode, we're joined by Kendra Ramirez, CEO of KR Digital Agency and an expert in Artificial Intelligence (AI), to explore the far-reaching impacts of AI across industries, focusing on how to harness the potential of generative AI in banking.
Jun 9, 2021
Machine learning and AI is by no means a small topic. It's constantly changing and evolving. In this episode, hosts Virginia Robbins and Sonia Portwood talk with PCBB's Machine Learning and Artificial Intelligence (AI) expert Shiva Sandy to discuss ways to leverage artificial intelligence and machine learning - the opportunities and the challenges.
Mar 13, 2025
Agentic AI holds promises from increased efficiency and a way to supplement insufficient expertise to an enhanced experience for customers. We discuss benefits that embracing this new technology could ultimately open organizations up to.
Feb 4, 2025
Using chatbots for customer service can increase efficiency for CFI personnel, but sometimes customers really need to interact with a person. We provide best practices for balancing chatbots with the human touch.
Dec 16, 2024
In this third part of our review of 2024, we look at the challenges and opportunities arising from continued digital adoption, the uptake in AI, and the increased threat of cyberattacks.
Oct 1, 2024
The back office isn’t the sexiest place a CFI can use AI, but it might be the spot that makes the biggest impact. We explore which back-office tasks can benefit from using AI.
Sep 18, 2024
We invited Kendra Ramirez, CEO of KR Digital Agency and an AI strategy leader, to address common employee qualms regarding AI and how to create a robust AI policy.
Sep 4, 2024
A survey of senior credit risk executives revealed generative AI will impact 80% of credit risk assessments within two years. We discuss how generative AI can help CFIs manage credit risk.
Jan 12, 2021
Automation is an important way to stay competitive, according to Fitch Ratings. Automated customer experiences, fraud detection, and wire automation are three key areas for a competitive edge.
Aug 12, 2024
Financial institutions are leveraging AI to gain powerful insights, but it requires enormous electrical power. Some are finding ways to reduce energy consumption as costs increase and stakeholders demand sustainability.
Jul 29, 2024
Generative AI transforms payments by enhancing customer service with smart chatbots and supporting staff with efficient tools. Discover how AI-powered solutions improve insights, spending checks, and internal operations.
Jul 18, 2024
As AI usage increases, so does the need for greater oversight. Is a chief artificial intelligence officer the answer? We weigh the pros and cons of CAIO positions in banking.
Jun 27, 2024
AI-backed CRM systems offer major benefits, but they also involve risks. We outline the challenges of using AI for customer service and share training and security tips to minimize risks.
May 13, 2024
Advancements in AI are making deepfakes a growing threat for financial institutions. Knowing the red flags to look for and educating employees and customers about such threats need to be a major part of CFIs' security measures.
Feb 6, 2024
Employees using unapproved, public generative AI poses a major security risk for your business. We review what shadow AI is, how it leaves your business vulnerable, and what you and your employees can do to minimize the risk.
Jan 29, 2024
Without the right tools and analytical approach, customer data is unlikely to have any significant impact on CFIs’ overall profitability. But when artificial intelligence is used to help segment data into meaningful information, there are multiple ways it can be used to help organizations enhance their relationships with existing customers and boost their overall profitability.
Jan 9, 2024
Bad actors can prey on a chatbot’s desire to be helpful, gaming its algorithms to provide access to customer accounts or financial systems. We discuss the risks of a chatbot that hasn’t been set up properly and what measures are being taken to make your CFI safer, if you deploy a chatbot.
Dec 12, 2023
We interviewed industry expert and PCBB’s President Mike Dohren about the key trends CFIs should look out for in 2024, including increased cyber risk, funding and liquidity struggles, and credit quality.
Nov 15, 2023
Should you name your chatbot? Financial institution executives and tech experts weigh in on both sides. No matter what: having a bot saves you money and customers like having a tool that’s easy, fast and available 24/7. We delve into a few examples from CFIs who have named bots and what they learned from their experiences.
Aug 23, 2023
Professional-looking scam emails crafted with AI are now hitting worker inboxes. Unfortunately, their polished look is making it harder to detect fraud. We provide tips for how to spot an AI-generated phishing email.
Jul 26, 2023
AI has become a major component of the banking industry and may well be a determinant for which banks succeed or fail. So far, US banks lead the way in the utilization and development of AI, driven primarily by a deep commitment to recruiting technology expertise and significant resources into research.
Jun 12, 2023
Artificial intelligence is taking voice recognition capabilities to new levels, creating multiple applications for financial institutions — both added conveniences for customers and enhanced security. Before embracing AI-backed voice software, however, financial institutions should be aware of the security risks they can create.
May 24, 2023
ChatGPT and other artificial intelligence-backed apps have garnered a lot of attention for their ability to automate written communication, including thought leadership materials, marketing content, and even customer service interactions. They offer both potential and the possibility of potentially expensive problems. Here’s what CFIs should know about emerging AI programs.
May 31, 2023
As a follow-up to last week’s coverage on ChatGPT, we used the platform to write an article about AI’s role in banking. Read on to see what this trending chatbot has to say about the use of AI, and how it can potentially help your CFI meet its goals.
Jul 16, 2021
During the pandemic, many community financial institutions added digital account opening to service their customers for PPP and EIP. Yet, should you invest in digital account opening now that branches have opened up? We help to answer that question by explaining certain customer expectations around digital account opening, the lower incremental costs involved, and the developments of AI making this process more streamlined.
Feb 28, 2023
As AI becomes an increasingly important component of the financial world, regulators are stepping up their oversight of its risks. Now is the time for CFIs to look at potential risks that may exist within their AI programs and pre-emptively look for ways to mitigate any risks in anticipation of heightened regulatory oversight.
Jan 8, 2021
Are you wondering what regulators are saying about artificial intelligence and machine learning? We give you some of the regulatory recommendations.
May 14, 2019
It's no secret that the process of detecting money laundering is ever more complex. Can AI help?
Feb 1, 2018
Machine learning shows great promise for catching money launderers and other financial fraudsters. Can regulators be persuaded?
Nov 9, 2021
Artificial intelligence (AI) is being used extensively throughout the financial industry. One area that many CFIs are finding AI especially helpful is risk management. In fact, Forrester has found that AI can increase ROI by 4x for risk management and efficiency. Here are five ways to use AI and increase your ROI.
Dec 18, 2017
In 1H 2016, 554mm records were compromised and the cyber thieves are getting more sophisticated. Some banks are turning to AI for help.
Jul 29, 2022
According to a recent report from McKinsey & Co., 71% of customers expect companies to personalize their interactions. Community Financial Institutions (CFIs) have traditionally delivered personalized experiences through their customer interactions and building strong relationships. But now, it’s vital to aggregate, integrate, and analyze customer data in ways that let CFIs anticipate and predict future needs.
Oct 22, 2021
Nearly 40% of American adults are now using mobile banking apps. With the pandemic accelerating existing digital trends, many community financial institutions may be wondering if expanding technology threatens their highly personal customer relationship model. But digital technology can be a powerful way to enhance the personal touch. Here are some ideas to get you started.
Sep 1, 2020
AI decision-making systems can help community financial institutions to eliminate bias in credit decisions. We explain how to do it.
May 20, 2019
Chatbots are becoming more sophisticated, and bank customers seem more willing to use them. Is now the time to start using chatbots at your bank?
Nov 18, 2022
As financial institutions increasingly rely on artificial intelligence and machine learning to determine lending worthiness, fairness testing software is becoming an important component in verifying that the algorithms lenders are relying on don’t have their own biases built in.
Feb 16, 2018
CRM is evolving with new machine learning capabilities. How can this help community banks?
Jan 4, 2022
Many consumers are shopping online, but many value the in-store experience with contactless shopping options. Contactless commerce is growing with the advancement of new technologies. “Pay-by-face” and RFID are two of these technologies that are finding more traction these days. We cover the latest in contactless commerce technologies.
Jan 6, 2021
How are financial institutions spending their technology dollars in 2021? Some of the areas include digital advancements, AI, digital currencies, and cybersecurity.
Mar 2, 2020
Our readers asked us about opening banking, cyber-attacks and AI in credit decisions. Today, we provide our insight.
Jul 6, 2018
A recent experiment found cybercriminals would be significantly more successful in their phishing efforts if they were to add AI to those efforts. What this could mean for community banks and their cybersecurity.
Jan 17, 2023
Trends in IT spending are constantly changing among CFIs. They also serve as the best roadmap for where the banking industry is heading. We provide an update on the latest investments financial IT teams are prioritizing, including three major trends.
Apr 13, 2022
Faced with shifting customer expectations, new business models, and increased competition, community financial institutions are turning to technology to remain competitive. We round up five of the key trends that continue to reshape the industry and explain how your institution can use them to stay competitive.
Mar 24, 2022
Many financial institutions are managing staffing shortages, due to the Great Resignation and COVID. In July, 44% of contact centers said staffing issues were an obstacle to good customer service. We explore how artificial intelligence can support your customers and relieve some pressure on your frontline staff, during these shortages.
Feb 3, 2022
Community financial institutions are turning to artificial intelligence to help manage risks, improve customer service, and save costs. If you are wondering how they do it, we share a few success stories, while tackling the main issue of algorithmic bias and providing three strategies to help mitigate bias.
Sep 9, 2021
Strategic planning is starting and your institution will likely be discussing various technology initiatives. Wouldn’t it be helpful to know in which areas other financial institutions were investing? We give you the highlights of a recent survey on the spending priorities for financial institutions to guide you for next year’s plan.
May 7, 2021
Artificial intelligence (AI) is all around us. Financial institutions are using it for efficiencies, compliance, and customer experience enhancement. We cover the four main areas of AI, natural language processing, computer vision, data analytics, and automation and map out the steps that institutions can take today.
Feb 21, 2020
With all the focus on artificial intelligence, it can be easy to overlook a far simpler but effective cousin: automation. Today, we look at how automation (then AI) can help your institution.
Dec 4, 2019
Facebook's AI researchers are making huge strides with chatbots, so they can communicate in a more human-like way. Should you consider chatbots?
Sep 4, 2019
Data aggregation is growing quickly, especially in the banking industry. Is your institution prepared?
Sep 24, 2019
As AI becomes increasingly prevalent, community bankers may want to take the time to include an AI strategy in overall strategic goals. We provide some direction.
Jan 16, 2019
Artificial intelligence early adopters have much to share on their learnings. We give you the highlights.
Jul 16, 2018
Gartner estimates that by 2020 chatbots will be handling no less than 85% of all customer service interactions. We provide the basics on chatbots.
Jul 17, 2018
We continue yesterday's discussion on chatbots with some key considerations for community bankers.
Mar 8, 2018
The banking industry ranks 8th in terms of its adoption and investment in AI, yet areas such as fraud detection are growing. An AI update for community banks.
Apr 6, 2018
Big Data promises a lot. But, it is important to structure the data you have, before you can maximize the customer experience. What you should know.