Items include
- 2 Podcasts
- 26 BID Newsletters
artificial intelligence
Podcasts
In this episode, we're joined by Kendra Ramirez, CEO of KR Digital Agency and an expert in Artificial Intelligence (AI), to explore the far-reaching impacts of AI across industries, focusing on how to harness the potential of generative AI in banking.
Machine learning and AI is by no means a small topic. It's constantly changing and evolving. In this episode, hosts Virginia Robbins and Sonia Portwood talk with PCBB's Machine Learning and Artificial Intelligence (AI) expert Shiva Sandy to discuss ways to leverage artificial intelligence and machine learning - the opportunities and the challenges.
AI is making fake bank statements and IDs harder to spot. CFIs must pair staff training with AI-powered document verification and fraud tools, so defenses keep pace with AI-generated document fraud.
While AI promises efficiency gains and revenue growth, many early adopters are not seeing substantial benefits. We review various market analyses and offer some tips for CFIs to maximize ROI on AI.
The financial services industry is now using agentic AI for some functions, and the list of potential use cases is growing. We discuss the most promising use cases and how CFIs might implement these agents.
Employees may be leery of AI overall, but when organizations use it to support performance reviews, the response has been far more positive. Many are seeing higher satisfaction and stronger performance as a result.
AI-driven biometric fraud is surging, with face and voice ID spoofing, AI deepfakes, and synthetic identities. We delve into the details and how financial institutions are layering security methods to help keep accounts safe.
As small businesses rapidly adopt AI to stay competitive, CFIs must evolve too — integrating AI tools to meet rising expectations for speed, insight, and personalized financial guidance.
AI’s popularity in treasury services is growing, but the business impact is hindered by the lack of true integration with employee processes. We present expert recommendations to remedy the gaps.
GenAI is moving faster than the ability of CFI boards to grasp exactly how the technology works or what it can do. Here are some strategies for instilling deeper AI intelligence into the boardroom — and reaping the rewards.
The vast majority of the business world has now deployed GenAI in some way, but few are seeing any financial benefit. We discuss the barriers to success and strategies to turn things around.
US financial institutions are falling behind global peers in adopting AI for compliance, slowed by federal deregulation and a patchwork of state rules. We detail the impact and tips to ease the transition.
Digital employees that can execute routine tasks without someone controlling every step are already being used by some financial institutions. We discuss their current capabilities and their potential.
OpenAI’s CEO says banks are too vulnerable to AI-powered attacks, and he fears a wave of fraud will sweep through the industry. Here are some defensive moves CFIs can take now.
Recent enforcements highlight the cost of underfunding compliance. CFIs can stay ahead by embracing better compliance and AI solutions to bolster and streamline security.
As AI-backed internet searches gain popularity, businesses that don’t incorporate generative engine optimization (GEO) into digital content could be left behind by search engines. We detail GEO best practices.
As AI adoption accelerates in banking, employee resistance is emerging as a key barrier to success. To succeed with AI, CFIs need more than the right tools — they need the right approach to employee engagement.
Agentic AI holds promises from increased efficiency and a way to supplement insufficient expertise to an enhanced experience for customers. We discuss benefits that embracing this new technology could ultimately open organizations up to.
Using chatbots for customer service can increase efficiency for CFI personnel, but sometimes customers really need to interact with a person. We provide best practices for balancing chatbots with the human touch.
In this third part of our review of 2024, we look at the challenges and opportunities arising from continued digital adoption, the uptake in AI, and the increased threat of cyberattacks.
The back office isn’t the sexiest place a CFI can use AI, but it might be the spot that makes the biggest impact. We explore which back-office tasks can benefit from using AI.
We invited Kendra Ramirez, CEO of KR Digital Agency and an AI strategy leader, to address common employee qualms regarding AI and how to create a robust AI policy.
A survey of senior credit risk executives revealed generative AI will impact 80% of credit risk assessments within two years. We discuss how generative AI can help CFIs manage credit risk.
Financial institutions are leveraging AI to gain powerful insights, but it requires enormous electrical power. Some are finding ways to reduce energy consumption as costs increase and stakeholders demand sustainability.
Generative AI transforms payments by enhancing customer service with smart chatbots and supporting staff with efficient tools. Discover how AI-powered solutions improve insights, spending checks, and internal operations.
As AI usage increases, so does the need for greater oversight. Is a chief artificial intelligence officer the answer? We weigh the pros and cons of CAIO positions in banking.
AI-backed CRM systems offer major benefits, but they also involve risks. We outline the challenges of using AI for customer service and share training and security tips to minimize risks.
Advancements in AI are making deepfakes a growing threat for financial institutions. Knowing the red flags to look for and educating employees and customers about such threats need to be a major part of CFIs' security measures.