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https://www.pcbb.com/bid/2022-06-22-frictionless-authentication-is-the-key-to-personalization
Customers want personalized service, but are reluctant to share their personal data to power that.
https://www.pcbb.com/bid/2022-06-23-four-strategies-to-attract-small-business-customers
CFIs have a strong connection with small business customers and could leverage their understanding of the customers’ unique needs in order to create compelling propositions for them.
https://www.pcbb.com/bid/2022-06-13-strengthening-small-business-customer-relationships
Power study, there is still room to improve in maintaining those customer relationships after they’ve been onboarded.
https://www.pcbb.com/bid/2022-06-07-grow-your-customer-base-through-community-focused-initiatives
By focusing on initiatives that are important to those communities, CFIs build strong relationships, grow loyal customer bases, and amplify the voices of those they serve.
https://www.pcbb.com/bid/2022-06-03-digital-dead-ends-highlight-the-importance-of-live-agents
According to one study, more than half of self-service digital encounters by bank customers end in failure and wind up with a live agent.
https://www.pcbb.com/bid/2022-05-02-managing-online-reviews-can-strengthen-customer-relationships
Community financial institutions need to actively monitor and manage their online reviews, in order to continue developing and deepening customer relationships.
https://www.pcbb.com/bid/2022-02-16-more-ways-to-connect-with-gen-z-as-future-customers
Gen Z is the fastest growing market segment and will make up almost one-third of the workforce by 2030.
https://www.pcbb.com/bid/2022-03-04-minimizing-customer-effort-leads-to-customer-retention
Customer loyalty is considered the key to customer retention.
https://www.pcbb.com/bid/2022-02-01-appealing-to-60mm-self-employed-businesses
With the explosion of gig workers, the needs of some small businesses have changed.
https://www.pcbb.com/bid/2021-09-17-hybrid-branches-the-best-of-both-worlds
The Forrester Customer Experience Index shows hybrid branches provide the highest customer quality experience.