Results include
Press Releases
Sep 12, 2024
PCBB Integrates Domestic Payments with DCI; International Payments Coming Soon
Apr 10, 2025
For Community Banking Month, we’re sharing community banks’ stories. Our second article of this year’s Community Banking Month series showcases strategies banks have implemented to enhance the customer experience.
Sep 26, 2024
A new set of global standards has been developed to help organizations better measure customer experience and identify areas for improvement.
May 22, 2024
Cost management can be an effective way to boost revenue, but it needs to be done with a comprehensive approach. If organizations fail to look at all the ways cuts could impact employees and the customer experience, cost-cutting measures could ultimately prove costly. We provide tips on how to evaluate costs and their impact on your CFI’s cost reduction goals.
Apr 30, 2024
By combining technology, psychology, and economics, gamification is redefining how people engage with their money. It is proving an effective tool to enhance the customer experience and drive engagement. We explore the core principles of gamification and look at some of its applications that could be of interest to CFIs.
Apr 15, 2024
We talk about the need for CFIs to have a quality digital onboarding process. But what exactly makes an onboarding process convenient, and how does it impact the overall customer experience? We explain the qualities a CFI needs in its onboarding process to compete successfully for new customers and keep existing ones.
Apr 11, 2024
Every April, we celebrate Community Banking Month through a series of BID articles that showcase the efforts of local banks to serve their communities, support their staff, and enrich the customer experience. In this second of four articles in our Community Banking Stories series, we highlight examples of community banks supporting educational initiatives.
Apr 4, 2024
Every April, we celebrate Community Banking Month through a series of BID articles that showcase the efforts of local banks to serve their communities, support their staff, and enrich the customer experience. Some community banks have responded by beginning or increasing their efforts to support well-being and development of both their employees and their community.
Jun 26, 2025
CFIs plan to invest in automated lending, especially for SMBs. We discuss barriers to adoption for SMBs, the benefits to forging ahead, and the outlook for fully automated SMB lending.
May 14, 2025
Despite the continued rise of digital banking, physical branches remain key for CFIs. We look at four different strategies financial institutions are using to revitalize their branches and drive results.
Apr 2, 2025
Behavioral biometrics, which tracks how users interact with their devices, could help CFIs seamlessly enhance their cybersecurity. We explore how it works, how it can help CFIs, and implementation challenges.
Mar 24, 2025
With digitalization continually expanding, automated customer onboarding can alleviate a pain point for both customers and staff. We compare manual versus automated processes so you can see for yourself the stark differences for employees.
Mar 19, 2025
Swift has been implementing significant changes that are designed to enhance the speed, transparency, and reliability of cross-border payments. These include Swift GPI, ISO 20022, and Swift Go. By embracing these changes, CFIs can enhance their international offerings in a rapidly shifting financial landscape.
Feb 20, 2025
The Federal Reserve has extended the ISO® 20022 implementation deadline for the Fedwire® Funds Service to July 14, 2025, giving CFIs more time to prepare. Benefits include enhanced payment efficiency, stronger fraud detection, and improved interoperability. With the deadline approaching, we explore how CFIs can use this extension to refine systems, train staff, and support business customers.
Feb 13, 2025
By modernizing physical spaces, creating community hubs, and blending digital tools with personalized service, CFIs can ensure their branches are vital, customer-centric destinations now and in the future.
Dec 27, 2024
Following tradition, we're taking a look back at your favorite articles from this year as we BID adieu to 2024. Check fraud was a hot topic this year, and this BID from February started our foray into the conversation. Despite advances in technology, check fraud is on the rise across the US. Given the significant impact on CFIs and their customers, we suggest ways in which CFIs can reduce exposure to fraudulent activity.
Dec 18, 2024
Even if your institution isn't required to comply with the new Personal Financial Data Rights rule, preparing for open banking is essential. As consumer demand for data sharing grows, adopting secure digital interfaces will help you stay competitive and meet evolving expectations.
Dec 16, 2024
In this third part of our review of 2024, we look at the challenges and opportunities arising from continued digital adoption, the uptake in AI, and the increased threat of cyberattacks.
Nov 7, 2024
Technology continues to be a strategic priority for many CFIs; however, it is not without its challenges. We summarize some of the key themes highlighted in Bank Director’s 2024 Technology Survey and consider what they mean for CFIs.
Sep 24, 2024
After the first interest-rate cut in over a year, we look at the outlook for deposit costs and offer five strategies for CFIs to maximize the opportunities in this uncertain environment.