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https://www.pcbb.com/bid/2022-11-04-is-a-hard-to-navigate-website-costing-you-opportunities
Continuous reviews of your website’s user-friendliness can be the difference between a positive customer experience and a lost opportunity.
https://www.pcbb.com/bid/2022-11-14-why-branding-and-marketing-should-be-approached-differently
Successful marketing requires first establishing a brand that resonates with customers’ experiences and values.
https://www.pcbb.com/bid/2022-08-18-retaining-customers-as-rates-move-higher
CFIs should consider these three strategies to help hold their best customers and stress test their businesses for CD and deposit losses.
https://www.pcbb.com/bid/2022-05-02-managing-online-reviews-can-strengthen-customer-relationships
Community financial institutions need to actively monitor and manage their online reviews, in order to continue developing and deepening customer relationships.
https://www.pcbb.com/bid/2022-02-16-more-ways-to-connect-with-gen-z-as-future-customers
Gen Z is the fastest growing market segment and will make up almost one-third of the workforce by 2030.
https://www.pcbb.com/bid/2022-03-04-minimizing-customer-effort-leads-to-customer-retention
Customer loyalty is considered the key to customer retention.
https://www.pcbb.com/bid/2021-09-17-hybrid-branches-the-best-of-both-worlds
The Forrester Customer Experience Index shows hybrid branches provide the highest customer quality experience.
https://www.pcbb.com/bid/2022-02-01-appealing-to-60mm-self-employed-businesses
With the explosion of gig workers, the needs of some small businesses have changed.
https://www.pcbb.com/bid/2021-03-08-three-ways-to-improve-the-customer-experience
Yet, with banking behavior changing and banking options exploding, it is especially important to stay focused on the customer experience.
https://www.pcbb.com/bid/2021-06-11-how-to-compete-with-marketplace-lenders
We give you the background of marketplace lending, who their customers are, how the experience is different, and how to entice their customers to borrow from you instead.