Uncorking Customer Profitability
Virtual roundtable led by PCBB's profitability expert, Janet Leung, to discuss proven and peer-tested strategies to improve profitability. The event showcased a panel of community financial institution executives that have championed customer profitability.Topics covered:
- What challenges were encountered as an institution prepared to adopt customer profitability?
- What type of measurable results were seen?
- How can you improve earnings, given a changing market?
- Has adopting a profitability mindset changed your culture?
- What strategies and lessons learned would you share with your peers?
- Joshua Householder, Chief Banking Officer, CNB Bank
- Michael Zagorski, Credit Officer, Belmont Bank and Trust
- John Medina, President & CEO, First Federal Bank of Florida
Janet LeungSVP and Manager, Advisory Services