consumer sentiment

A recent survey on trust in financial services signals that US financial institutions could do more to build trust and customer loyalty. We explore six strategies to help do so.

In the current economic uncertainty, consumer confidence is falling and spending is expected to slow. We look at how this impacts SMBs and how CFIs can support them.

In this final holiday reprint, we return to the topic of economy from this March 28 article: There are more ways than one to discern whether the US economy is in or headed for a recession. Instead of looking for the usual suspects, here are eight unconventional indicators that a recession is coming.

Algorithms are becoming a mainstay in loan approval processes, but studies show that interaction with tech doesn’t do much for customer satisfaction. Overcoming this challenge might involve CFIs adding back a dash of what they do best into their automated processes: the human touch. We discuss how this can be accomplished.

There are more ways than one to discern whether the US economy is in or headed for a recession. Instead of looking for the usual suspects, here are eight unconventional indicators that a recession is coming.