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The Forrester Customer Experience Index shows hybrid branches provide the highest customer quality experience.
Strategic planning is starting and your institution will likely be discussing various technology initiatives.
One survey shows that 61% of banking customers said they would switch banks if they were dissatisfied with the mobile banking experience.
Your customers rely on you for effective communications.
We discuss two important customer retention strategies to use in your upcoming customer discussions.
Bank of America recently projected that Gen Z will be the “most disruptive generation ever.”
We give you the background of marketplace lending, who their customers are, how the experience is different, and how to entice their customers to borrow from you instead.
We explain what a neobank is, what customer benefits they provide, and the challenges they face.
With the pandemic accelerating existing digital trends, many community financial institutions may be wondering if expanding technology threatens their highly personal customer relationship model.
While the technology is in its early stages, we recommend monitoring facial biometrics and tracking the competition to avoid losing customers.