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https://www.pcbb.com/bid/2021-09-17-hybrid-branches-the-best-of-both-worlds
The Forrester Customer Experience Index shows hybrid branches provide the highest customer quality experience.
https://www.pcbb.com/bid/2021-09-09-fis-reveal-their-it-spending-priorities
Strategic planning is starting and your institution will likely be discussing various technology initiatives.
https://www.pcbb.com/bid/2021-08-02-key-strategies-to-promote-digital-engagement
One survey shows that 61% of banking customers said they would switch banks if they were dissatisfied with the mobile banking experience.
https://www.pcbb.com/bid/2021-08-18-bringing-your-a-game-to-communications
Your customers rely on you for effective communications.
https://www.pcbb.com/bid/2021-08-10-how-can-you-keep-new-customers-from-switching
We discuss two important customer retention strategies to use in your upcoming customer discussions.
https://www.pcbb.com/bid/2021-08-12-appealing-to-gen-z-a-competitive-advantage
Bank of America recently projected that Gen Z will be the “most disruptive generation ever.”
https://www.pcbb.com/bid/2021-06-11-how-to-compete-with-marketplace-lenders
We give you the background of marketplace lending, who their customers are, how the experience is different, and how to entice their customers to borrow from you instead.
https://www.pcbb.com/bid/2021-06-15-neobanks-are-growing-are-they-a-threat
We explain what a neobank is, what customer benefits they provide, and the challenges they face.
https://www.pcbb.com/bid/2021-10-22-harnessing-digital-for-hyper-personalized-service
With the pandemic accelerating existing digital trends, many community financial institutions may be wondering if expanding technology threatens their highly personal customer relationship model.
https://www.pcbb.com/bid/2021-05-13-facial-biometrics-help-fis-fight-onboarding-kyc-fraud
While the technology is in its early stages, we recommend monitoring facial biometrics and tracking the competition to avoid losing customers.