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App features can either greatly satisfy customers or turn them off.
Even as branches are closing in rural areas, there are ways to support these customers and increase business.
We provide answers to our readers' questions on mobile banking, diversity and cloud technology.
Today, 40% of customers say they would prefer video for doing at least one financial activity, according to Forrester.
So how can your bank leverage the power, speed and capabilities of 5G to enhance customer service and operations?
According to an FDIC survey, 40% of banked households used mobile banking in 2017.
Eighty-eight percent of community banks offer mobile banking.
Digital transformation is well underway in banking.
One savings app is taking a new approach and community banks should be aware.
Digital tools have been widely accepted and used by consumers.