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Virtual reality (VR) isn't associated with banking, but some banks are using it to turn intangible financial concepts into immersive virtual experiences.
A recent survey on banking customer decisions provides thought-provoking information for community banks.
There are still lots of questions around bank branch redesign.
Chatbots are more prevalent in banking.
56% of surveyed respondents say their banks are developing projects that require learning new skills.
THE FUTURE OF BRANCHING AND PROFITABILITY One thing we covered in depth at our annual Executive Management Conference held last week was the future role of branching.