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https://www.pcbb.com/bid/2019-02-12-Women-And-The-Customer-Experience
Holding 51% of personal wealth in the US, this is an important customer group to keep happy.
https://www.pcbb.com/bid/2019-02-11-Banking-The-Hemp-Market
When it comes to targeting businesses that offer hemp products, things are shifting so bankers should be aware.
https://www.pcbb.com/bid/2019-02-07-Smartwatches-For-Staffers
We explain how one bank is using smartwatches to decrease wait times and increase customer satisfaction.
https://www.pcbb.com/bid/2019-02-04-Latest-Financial-Stability-Report
The latest Financial Stability Report by the Fed provides insight into borrowing by businesses.
https://www.pcbb.com/bid/2019-02-05-The-24-7-Personal-Touch-Way
For community banks focused on a "personal touch," supporting a digital 24-7 world is challenging.
https://www.pcbb.com/bid/2019-01-29-Taking-Financial-Literacy-To-The-Next-Level
Banks are starting to take financial literacy efforts to the next level.
https://www.pcbb.com/bid/2019-01-18-Community-Banks-Feel-Effects-Of-The-Shutdown
Community banks and their customers are feeling the effects of the government shutdown, now in its fourth week.
https://www.pcbb.com/bid/2019-01-17-High-Tech-Collection
Collections are a hassle for all banks for a host of reasons.
https://www.pcbb.com/bid/2019-01-24-Customer-Behavior-And-Digital-Payments
Banks are paying attention to behavioral economic studies as they seek to understand how people make purchases in order to inspire desired actions among their customers.
https://www.pcbb.com/bid/2019-02-15-Onboarding-Your-Board-Members
Bringing board members up to speed quickly is a key task, but not always an easy one.