Results include
Dec 28, 2023
As we continue down memory lane, we revisit this June 6 article on deposits: When it comes to deposit stickiness, finding creative new ways to serve your customers and build their loyalty can help keep your customers.
Oct 19, 2023
Financial literacy that is well thought out, touches on relevant topics, and is readily accessible can be a valuable tool to help you attract new customers and cement relationships with existing ones. We provide tips on how to revamp your financial literacy offerings for businesses and consumers.
Oct 10, 2023
More than half of tech executives say the chip shortage should be over early next year; some say it has already waned. We review the microchip shortage’s impact on financial institutions and how quickly the changes are expected.
Jun 7, 2023
Pay by bank, a service that allows consumers to log into their bank accounts during an online purchase rather than entering a credit card, will debut as a new efficient payment method this year at online US retailers. While the service is more secure and eliminates the need for retailers to store consumer credit card data, it also means no fee revenue for credit card issuers.
Jun 6, 2023
An average customer can probably walk away from their current banking relationship and find another that will pay them a higher interest rate on deposits. But average customers are largely not walking away from their existing banking relationships. We discuss why customers stay put and how to use those reasons to your advantage.
Apr 24, 2023
The financial industry’s largest players are gearing up to introduce a new digital wallet aimed at competing with behemoths like PayPal and Apple Pay. Though it is still unclear how everything will play out, CFIs should keep a close watch on what they are planning while continuing to focus on their own digital offerings.
Apr 17, 2023
Some members of the financially-savvy Generation Alpha are starting to enter their teenage years. With children in the US “earning” $26B in 2021, should CFIs already be appealing to this cohort? We discuss some of Gen Alpha’s key characteristics and review some of the products and services targeting children and teens.
Feb 14, 2023
Attracting Generation Z customers requires a thorough understanding of the unique needs and challenges of this group, as well as the ability to demonstrate such knowledge in ways that will resonate.
Feb 7, 2023
Customer rewards programs matter. Converting loyalty programs to loyal customers necessitates simplicity, creative thinking, and ongoing awards. Anything short of this will leave customers flat and see them jump ship for other financial institutions with more appealing rewards programs.
Feb 6, 2023
With inflation at a historic high, American workers are finding it more difficult to wait to be paid on the standard biweekly schedule. Earned wage access is a direct deposit payroll strategy addition that can give employees access to their pay as soon as they’ve earned it.
Jan 18, 2023
While many daily tasks are beginning to resemble pre-Covid life, some habits picked up during the pandemic are likely to continue, including the use and expectations of contactless digital payments. We explore how to embrace this perpetual payment trend as it continues into 2023.
Jan 11, 2023
Challenging economic conditions coupled with the boom in embedded finance mean that BaaS is an attractive opportunity for CFIs seeking growth. We look at the BaaS market, various key success factors, and how some CFIs are capitalizing on this opportunity.
Sep 23, 2022
Personal finance and financial health is top of mind for both Gen Zers and their parents. We look at some of the ways in which Gen Z learns about finances — and how CFIs can provide the financial education and advice that these customers want.
Sep 12, 2022
Online gaming platforms have become extremely popular in recent years, with 76% of children under 18 playing regularly and connecting their parents’ credit cards and bank cards to their gaming accounts. Financial education about the risks of online gaming payments can add value for young and older customers alike.
Jul 19, 2022
The global microchip shortage is now anticipated to continue longer than expected, possibly throughout 2024. This translates into community financial institutions feeling the impact of this shortage in bank card and credit cards.
Jun 17, 2022
Key ingredients make a top-performing CFI. We share a number of them, from finding lucrative lending niches and additional sources of income, to maintaining a lean outfit and nurturing your most valuable asset: your talent.