Results include

Press Releases
Feb 4, 2021
PCBB is selected as a pilot bank in the development of the Federal Reserve’s instant payment service.
BID Newsletters
Sep 29, 2022
A recent study by McKinsey found that bank customers voiced overwhelming support for digital transformation, with three of four saying they would be willing to try digital account opening. But only 15% said they had actually opened an account digitally. What accounts for this difference between thoughts and actions, and how can CFIs bridge the gap?
Jun 3, 2022
CFIs that heed the call to expand digital offerings may overlook the extra pressure digital places on backup live agents. According to one study, more than half of self-service digital encounters by bank customers end in failure and wind up with a live agent.
May 24, 2022
Bankers know that the role of the branch and its staff has shifted and continues to evolve. With many customers accustomed to digital banking, technology is ever-more important. Yet, one in five bank customers still wants easy access to a human staff member. How can your branch support your customers’ expanding needs?
Mar 6, 2024
ISO 20022, a new messaging standard by the International Organization for Standardization, enhances communication between financial institutions and customers. Benefits include improved fraud prevention, AML/KYC practices, and efficiency in payment processing. As the November 2025 deadline for compliance looms, we discuss why starting migration now is of benefit to you.
Jul 5, 2023
Digital-only spinoffs are becoming an increasingly popular way for CFIs to test new products and technologies, expand their reach, and target new demographics. We review the pros and cons of digital-only offshoots, and look at examples of CFIs currently experimenting with this new model.
Apr 13, 2023
For CFIs to successfully compete with digital-only competitors, they first need to understand what draws people to such non-traditional banking in the first place. We dive into who is switching to neobanks and fintechs, as well as what services you can provide to retain these customers.
Feb 10, 2023
Financial customers remain wary of mobile apps, even as usage continues to grow. We discuss how CFIs can address consumer security concerns to help them feel comfortable using financial apps.
Dec 30, 2022
As we BID goodbye to 2022, we've rounded up a few of our most popular articles from the year to revisit.
Dec 22, 2022
After a few tumultuous years for businesses, where and how to best deploy your CFI’s marketing budget will be critical in the year ahead.
Jul 6, 2022
Zelle’s dominance and cost spurred the development of an alternate payment system designed for CFIs, called CHUCK. The question is, will its open architecture be enough to woo users and secure a place in the competitive P2P payment realm? We take a look at what CHUCK is and its place in the P2P world.
Apr 27, 2022
Return on Experience (ROX) is a fairly new metric for financial institutions. Yet, one survey has found it to be a powerful metric. The study found that financial institutions that grew 10% or more had stronger ROX programs than those that didn’t. We explore this new performance metric.