Results include
- 1 Podcasts
- 19 BID Newsletters
Podcasts
Jun 9, 2021
Machine learning and AI is by no means a small topic. It's constantly changing and evolving. In this episode, hosts Virginia Robbins and Sonia Portwood talk with PCBB's Machine Learning and Artificial Intelligence (AI) expert Shiva Sandy to discuss ways to leverage artificial intelligence and machine learning - the opportunities and the challenges.
Nov 18, 2022
As financial institutions increasingly rely on artificial intelligence and machine learning to determine lending worthiness, fairness testing software is becoming an important component in verifying that the algorithms lenders are relying on don’t have their own biases built in.
Jan 29, 2024
Without the right tools and analytical approach, customer data is unlikely to have any significant impact on CFIs’ overall profitability. But when artificial intelligence is used to help segment data into meaningful information, there are multiple ways it can be used to help organizations enhance their relationships with existing customers and boost their overall profitability.
Jun 12, 2023
Artificial intelligence is taking voice recognition capabilities to new levels, creating multiple applications for financial institutions — both added conveniences for customers and enhanced security. Before embracing AI-backed voice software, however, financial institutions should be aware of the security risks they can create.
May 24, 2023
ChatGPT and other artificial intelligence-backed apps have garnered a lot of attention for their ability to automate written communication, including thought leadership materials, marketing content, and even customer service interactions. They offer both potential and the possibility of potentially expensive problems. Here’s what CFIs should know about emerging AI programs.
Mar 19, 2024
CFIs don’t need to spend massive amounts of money on technology to remain competitive against the banking industry’s largest players — they just need to be strategic and intentional when it comes to where they spend on technology and the steps they are taking to prepare for the future.
Mar 14, 2024
For banks, the big three issues for 2024 are deposit growth, customer acquisition, and digital enhancement. Those three are perennial list toppers. We discuss why that is and how 2024 will shape your approach to meeting those priorities.
Mar 13, 2024
The gig economy is a fast-growing sector that CFIs cannot afford to ignore. We discuss some of the primary ways in which institutions can ensure they meet the needs of these self-employed customers.
Mar 6, 2024
ISO 20022, a new messaging standard by the International Organization for Standardization, enhances communication between financial institutions and customers. Benefits include improved fraud prevention, AML/KYC practices, and efficiency in payment processing. As the November 2025 deadline for compliance looms, we discuss why starting migration now is of benefit to you.
Feb 26, 2024
Despite advances in technology, check fraud is on the rise across the US. Given the significant impact on CFIs and their customers, we suggest ways in which CFIs can reduce exposure to fraudulent activity.
Feb 6, 2024
Employees using unapproved, public generative AI poses a major security risk for your business. We review what shadow AI is, how it leaves your business vulnerable, and what you and your employees can do to minimize the risk.
Jan 10, 2024
Global B2B activity is poised to reach $111T in 2027, yet businesses are looking to nontraditional providers to fill their needs. Now is the time for CFIs to take a fresh look at their commercial payment services and revamp them to attract business customers with B2B needs before they land elsewhere.
Jan 9, 2024
Bad actors can prey on a chatbot’s desire to be helpful, gaming its algorithms to provide access to customer accounts or financial systems. We discuss the risks of a chatbot that hasn’t been set up properly and what measures are being taken to make your CFI safer, if you deploy a chatbot.
Dec 12, 2023
We interviewed industry expert and PCBB’s President Mike Dohren about the key trends CFIs should look out for in 2024, including increased cyber risk, funding and liquidity struggles, and credit quality.
Dec 11, 2023
2024 looks to be another challenging year. We discuss ways that CFIs can continue to grow and sustain profitability in an uncertain world by optimizing the value of their tech spend and data, pursuing key growth areas and revenue streams, and focusing on leadership and talent.
Dec 5, 2023
Over the past year, the financial sector has had to navigate many disruptive forces. In two back-to-back articles, we look at the challenges faced by CFIs and the opportunities that have emerged during 2023. In this first article, we explore how CFIs have responded to economic uncertainty and inflation, intensified competition for deposits, and shaken consumer confidence in the banking industry.
Dec 4, 2023
Over the last few years, several large and regional banks have started offering small-dollar loans to their cash-strapped customers. Is a payday loan alternative something your CFI might consider?
Nov 13, 2023
Continued investment in innovation is crucial for CFIs to remain competitive in this uncertain market, but it must be strategic. We outline three steps to ensure new initiatives not only meet the needs of the institution but also deliver tangible benefits that fit with the overall strategy of the organization.
Nov 1, 2023
Business loan automation isn’t just convenient for customers — it’s beneficial to CFIs, too. From increasing efficiency to strengthening borrower and employee relationships, we review how adopting a digital loan application process can do so much more than just speed up the approval process.
Oct 24, 2023
Increased competition from neobanks for small businesses and Gen Z customers, rising tech budgets, and emerging opportunities are just a few of the themes highlighted in Bank Director’s 2023 Technology Survey. We summarize some of the key findings and their relevance to CFIs.