BID® Daily Newsletter Archives
September 26, 2022 - Using CTV Advertising to Micro-Target Consumers
Connected TV (CTV) is rapidly becoming the medium of choice for a growing number of consumers — a shift that provides CFIs a cheaper and more effective way of marketing. We dive into why CTV is so effective and what to keep in mind, if you want in on the trend.
September 23, 2022 - Gen Z’s Thirst for Financial Education
Personal finance and financial health is top of mind for both Gen Zers and their parents. We look at some of the ways in which Gen Z learns about finances — and how CFIs can provide the financial education and advice that these customers want.
September 22, 2022 - Keeping the “Community” in Banking During Digitization
Digitization is a critical component in CFIs’ efforts to remain competitive with fintechs and their largest peers, but the personalization of smaller banks is their most valuable asset. We explore how to reconcile these seemingly competing forces to achieve a digital experience that works for your customers and your CFI.
September 21, 2022 - Preparing Small Businesses for Universal Retirement
Universal retirement benefit plans are on the horizon for many states in the US, with proposed congressional legislation meaning potentially big changes for small business customers. CFIs can aid those small business customers with preemptive educational offerings to help prepare them for what’s to come.
September 20, 2022 - Managing CRE Exposure in an Uncertain Market
After two years of post-pandemic recovery in the CRE market, there are signs of a cooling off, driven by rising rates and fears of a recession. This leaves leading financial institutions with high CRE concentrations exposed and subject to greater scrutiny by regulators. We provide four strategies to manage CRE in this current market uncertainty.
September 19, 2022 - CFIs are Taking a Bite Out of Apple Pay’s Dominance
An Iowa credit union has filed a class-action lawsuit against Apple over features built into its phones that limit the payment options people can use outside of Apple Pay. We detail how the lawsuit could impact other big tech companies entering the payment space and the overall banking industry.
September 16, 2022 - Risk-Based Pricing Can Boost Profitability
CFIs can lower their exposure while boosting their profitability by pricing commercial loans commensurate with the borrower’s risk. We delve into the details of a risk-based pricing model.
September 15, 2022 - Making More by Spending More
Top-performing financial institutions had higher expenses last year, but also higher revenues and profit, as well as more loan growth. While their frugal peers may have been better at holding down costs, the higher performers got more bang for their buck.
September 14, 2022 - Ways to Respond to Rising Interest Rates
Financial institutions enjoyed client deposit surges through the end of last year, but extreme rate hikes from the Fed may change that. As CFIs feel pressure to raise their rates on deposits to keep customers, it’s important to consider what other strategies CFIs can deploy to retain deposit levels and client relationships.
September 13, 2022 - Marketing Isn’t “One Size Fits All”
Every CFI wants to attract new customers, and many have a marketing plan in place to help them accomplish this. The only problem is that CFIs don’t need just one marketing plan. They need multiple marketing plans to help them attract the different demographics within their customer bases. We explain how to develop customer segments and market to each one.
September 12, 2022 - Educating Customers on the Risks of Gaming Platforms
Online gaming platforms have become extremely popular in recent years, with 76% of children under 18 playing regularly and connecting their parents’ credit cards and bank cards to their gaming accounts. Financial education about the risks of online gaming payments can add value for young and older customers alike.
September 09, 2022 - Self-Service Banking Is Here to Stay
Pandemic shutdowns accelerated the adoption of self-service technologies. Now, more and more customers at CFIs expect such services in both digital channels and inside branches. We explore some of the most popular DIY technologies.
September 08, 2022 - Spoofers Target CFI Customers
A June 2022 report from Allure Security, a cybersecurity firm that specializes in protecting financial institutions, says that about 20% of CFI’s are the targets of website impersonation attacks. Rather than simply assume that website impersonation attacks are something that happens to larger banks, CFIs should be proactive about protecting themselves and their customers from this kind of fraud. We explore a few tactics to keep your CFI and your customers safe.
September 07, 2022 - Can an M&A Deal Help You Compete with Big Banks? (Part 2 of 2)
Merger and acquisition activity soared last year and this business strategy could be the answer your CFI needs. Financial institutions are teaming up not only to create more scale, but also to broaden their scope as they seek ways to increase their stability in the face of challenging industry winds.
September 06, 2022 - Taking Online Chat for Customer Service to the Next Level
Online chat customer engagement solutions have been expanding rapidly among banks. But when customers need to switch to a voice conversation, the transition can be frustrating if it requires closing the chat box and then dialing in to connect to an agent again. We discuss ways to take the headache out of online chat for customers and your CFI.
September 02, 2022 - How to Future-Proof Your Employees with Reskilling
By 2025, more than half the world’s workforce will need to reskill, according to the World Economic Forum. Offering training opportunities and recognizing the contributions of employees are among the best ways for organizations to address skill gaps and to hold on to key talent.
September 01, 2022 - Is a Subscription Model Right for Your CFI?
Could a subscription model take the place of à la carte bank fees? We explain the pluses and minuses of that business strategy, as well as different options to bring the subscription model experience to your customers.
08/31/2022 - Trends Driving M&A Activity (Part 1 of 2)
The banking sector recently saw a strong resurgence in M&A deals, although activity is now slowing down. We look at the key drivers and trends shaping banking M&A in 2022, along with industry-specific factors including the acquisition of digital capabilities, the downward trend in net interest margins, and the ongoing blurring of the lines between fintechs and banks.
08/30/2022 - Preparing for the Possibility of Stagflation
Economists predict that global stagflation could hit before the end of 2022. Now is the time for CFIs to determine what risks stagflation could create for their organizations and identify steps to minimize any negative impact. We offer three actions to consider as the potential of stagflation looms large.
The US housing market has been red-hot for a good while. However, overvalued home prices, rising interest rates, and the growing number of home purchases by private equity firms mean that, for many financial institutions, the traditional mortgage business is shrinking. CFIs that want to compete in this space should market specifically to traditional homebuyers, and all CFIs should be aware of how this will impact the makeup of the communities they serve.
For CFIs struggling to compete for talent in the tight labor market, retention of new hires is especially important. Paying close attention to the first 90 days on the job can help improve retention rates, because those who stay at least that long are more likely to remain on the job.
Many employers are considering monitoring employees to ease their fears of security risks, compliance violations, and lower productivity. While the goal of monitoring employees is to create greater accountability, the practice of monitoring can actually have an entirely opposite effect. We explore how technology is used to monitor employees, the potential pitfalls, and tips for making it a positive experience for both you and your employees, if you do implement it.
In the competitive small business lending market, a clear understanding of business owner needs can go a long way to drive an institution’s loan portfolio growth. Gaining that edge takes hard work and sophisticated data mining. Here are four steps to make your SME loan strategy more holistic, ultimately resulting in increased revenue.
08/23/2022 - How to Empower Women to Start Investing
The majority of women expect to be solely responsible for their own finances at some point in their life and a large number are stressed about money. Yet, a lack of knowledge and concerns about risk are major barriers that keep women from making financial preparations. We look at how and why CFIs should tailor products, services, and marketing to women’s unique needs.
08/22/2022 - Driving Value Through Internet of Things Technology
The Internet of Things (IoT) is driving innovation in the financial services industry. There is potential for CFIs to use IoT technology to enhance the customer journey and grow their business. We look at these opportunities and give three tips to consider for successful deployment.
With one-third of the country unable to secure traditional lending, some employers have begun adding loans for employees with adequate income but low credit scores to their benefit offerings. This allows employees to borrow funds and rebuild credit responsibly, while avoiding fees from siphoning off retirement savings.
08/18/2022 - Retaining Customers as Rates Move Higher
The next great boom in refinancing probably won’t be in mortgages. Instead, it will likely be in CDs and other deposits, which are vulnerable to customers who decide to pay penalties and reinvest at higher interest rates. A rising-rate environment is also a potentially fruitful hunting ground for fintechs, neobanks, and other startups to lure deposits away from traditional financial providers. CFIs should consider these three strategies to help hold their best customers and stress test their businesses for CD and deposit losses.
08/17/2022 - How CFIs Can Maintain Adequate Capital in a Downturn
The Federal Reserve just concluded its annual capital adequacy annual stress test with 33 participating banks. While regulators don’t require CFIs to run stress tests to assess their capital adequacy, the federal banking supervisory agencies indicate that they should have the capacity to analyze the potential impact of adverse outcomes, and particularly encourage this for CFIs with CRE portfolios. We provide four steps to help form the foundation of an effective capital planning process.
08/16/2022 - Small & Mighty — the Value of Microcasts
As the world’s attention span increasingly diminishes, microcasts — mini-podcasts — have become a popular and effective way of marketing to customers . These short audio segments can drive your SEO rankings and social media following while helping establish your CFI as an industry expert.
08/15/2022 - Digital Transformation Lessons from Early Adopters
Many community financial institutions are not yet seeing strong returns on their digital transformation investments. As most are still undergoing a transformation, it’s not too late to rethink your strategy and incorporate some of the lessons from the early adopters.
08/12/2022 - Can Playing Games at Work Make You More Engaged?
Community financial institutions (CFIs) can increase the engagement of both customers and employees through gamification — rewarding people for completing educational training or tasks via “games.” The results can significantly boost the bottom line as well. We take a look at some examples of gamification strategies CFIs are using to attract and engage new customers and employees.
Roughly half of working mothers will scale back their careers for family at some point, or will leave their jobs entirely. As organizations scramble to plug expertise gaps amidst a dearth of qualified candidates, many are turning to “returnships” as a way to coax mothers back into the workforce and to get them up to speed on technological advancements that occurred during their absence.
08/10/2022 - Fed ISO 20022: Key Deadlines for 2022 & Beyond
The Federal Reserve has revealed the final timeline for its ISO 20022 standards, a new global messaging standard for financial transactions, which will now be implemented on a single day. As countries around the world embrace the protocol, cryptocurrencies are among some of the earliest adopters. We provide info on compliance deadlines and what steps your CFI may need to take to stay competitive.
08/09/2022 - Small Business Sentiment on Borrowing
Small business owners are more pessimistic about the economy than they have been in nearly half a century, according to a new survey. But they remain somewhat optimistic about their own future. In this muddied outlook, CFIs need to move cautiously in how they work with small business borrowers.
Workers who took extended time off to focus on caregiving or other concerns may now be looking to restart careers. These returning workers are very often women, and a relaunch program can help attract them to banks. This allows institutions to fill vacant positions, while also advancing gender equity in upper management in the financial industry.
08/05/2022 - Hobbyists Are Pricing Out Some Farmers and Ranchers
The boom of hobby farmers is driving up rural real estate prices and driving traditional farms out of the market. With aesthetically attractive farms being the most in demand, here are the best ways to advise traditional farmers and ranchers so they can find viable, affordable land.
08/04/2022 - Designing Branches in the Post-Pandemic Era
The pandemic may have driven more people to digital banking channels, but CFIs shouldn’t go overboard overhauling all of their branches to strip away essentials — particularly human staff. Branch design going forward should be a mix of styles, depending on customer makeup and geography, with a “hub and spoke” approach that is flexible to accommodate changing characteristics.
CFIs can help students gain financial literacy through partnerships with nearby school districts. They team up with high schools to develop classes in banking and personal finance and even operate in-house “banks” in schools, which increases awareness and loyalty with the next generation of accountholders and workers. We feature some noteworthy examples.
Banks should be benefiting from the interest rate increase, but bank stock prices aren’t following the trend. There are actually many other factors that impact bank stock prices that are keeping current share prices down. Here are the root causes of the current prices and what CFIs can do to turn the market in their favor as rates continue to rise.
08/01/2022 - Successfully Expanding PPP Relationships
CFIs have been successful in expanding relationships with small business owners who came to the institution during the pandemic for a Paycheck Protection Program (PPP) loan. Indeed, some PPP borrowers even moved their entire banking relationship over to the CFI. We look at some of the ways CFIs have been able to deepen those relationships.
According to a recent report from McKinsey & Co., 71% of customers expect companies to personalize their interactions. Community Financial Institutions (CFIs) have traditionally delivered personalized experiences through their customer interactions and building strong relationships. But now, it’s vital to aggregate, integrate, and analyze customer data in ways that let CFIs anticipate and predict future needs.
07/28/2022 - Inverted Yield Curve May Bring Hedging Opportunity
This past spring, the US bond market flashed a key recession warning with the yield curve briefly inverted and short-term debt paying more than longer-term loans. No one can know for sure when the next economic recession will begin, but CFIs may be able to take advantage of two potential opportunities that the inverted yield curve offers.
07/27/2022 - Automating the Back Office is Critical, Too
Don't just automate tasks to make your customers' lives easier — automate your institution’s back-office operations as well. Not only will you create more efficiencies, reduce errors and save costs, but you will also free up your employees for higher-level tasks. You can also better coordinate with the sophisticated automated solutions you’re offering to customers. We delve further and offer three tips to get you started.
07/26/2022 - Why Cloud Computing Adoption is Sky High
Eighty percent of financial institutions plan to move away from mainframes and embrace cloud computing within the next two to five years. From lower costs to greater capabilities, the switch to cloud computing is something CFIs can no longer ignore or leave on the back burner.
As mortgage foreclosures begin to inch up and federal foreclosure moratoriums draw to a close, financial institutions should prepare themselves for a worst-case scenario. It’s unlikely that the bursting of the current real estate bubble will play out the way things did when the last couple of real estate bubbles burst. Should a worst-case scenario emerge, CFIs should be prepared to show regulators they took adequate precautions.
07/22/2022 - Lower-Pain Core Conversions
CFIs' relationships with their core providers tend to last for decades, if only because a change is such a hassle. If you do need to make a core conversion, however, here’s how to do it with the least possible pain.
07/21/2022 - Build an Effective Board by Following Best Practices
Boards of directors have essential monitoring and advisory responsibilities that affect their organizations’ performance. In an ideal world, a corporate board would have a strong culture and contribute to the success of the organization. A recent survey of smaller banks found that less than half of their boards met that standard.
In this second part of our summary of the FDIC 2022 Risk Review, we take a closer look at the FDIC’s findings on potential credit risks for the banking industry and community financial institutions. While credit conditions for banks have improved in 2021, we examine the increased credit risk in certain sectors and markets linked to pandemic-related challenges, rising inflation and the war in Ukraine.
07/19/2022 - What the Lingering Chip Shortage Means for CFIs
The global microchip shortage is now anticipated to continue longer than expected, possibly throughout 2024. This translates into community financial institutions feeling the impact of this shortage in bank card and credit cards.
07/18/2022 - Identifying Customer Attrition
CFIs can’t rely on inertia to keep their customers. It can cost around $300 to acquire a single customer. By paying attention to the reasons that clients switch providers, you can help ensure that attrition doesn’t erode your customer base. We explore the key reasons that customers leave their banking institutions.
07/15/2022 - Combatting Burnout Among Female Employees
Despite hybrid work arrangements, 53% of women are burned out and considering leaving their jobs within the next two years. Retaining female employees within your organization may mean revisiting how your organization approaches hybrid work.
07/14/2022 - Partnering with Neobanks — Yes or No?
CFIs can grow loans, deposits and non-interest income through partnerships with neobanks. It's a potentially smart partnership, but one that CFIs should consider carefully before cementing. We give you some ideas to consider before deciding to partner with a neobank and how to increase the chances that this new relationship will thrive.
The FDIC recently published its 2022 Risk Review. We summarize some of the report highlights relating to market, operational, and climate-related risks emerging within the banking industry, and discuss their potential impact on community financial institutions.
07/12/2022 - Serious Hack-Attack-You Have 36 Hours to Report It
CFIs and other banks now have 36 hours to report serious hacks, including those that may disrupt operations, cause material losses or even threaten the stability of the entire financial system. Is 36 hours enough time for CFIs?
07/11/2022 - Capturing Client Attention in the Blink of an Eye
Consumers have very short attention spans. According to one consultant, a marketing pitch has a dauntingly short window in which to connect to an audience – literally, the blink of an eye. CFIs that have a good “blink factor” stand a better chance of capturing interest. We offer you a quick cheat sheet.
07/08/2022 - Focus on the All-Important “Why” in Staff Training
When training staff on an institution’s procedures, it’s critical to go beyond the what, when and how – to really get employee buy-in. Community financial institutions must also explain the “why.” We delve further.
07/07/2022 - The Big Picture on Synthetic Image Fraud
Synthetic images have become so sophisticated that people and facial recognition systems are no longer able to tell the difference between AI-generated faces and real ones.
Zelle’s dominance and cost spurred the development of an alternate payment system designed for CFIs, called CHUCK. The question is, will its open architecture be enough to woo users and secure a place in the competitive P2P payment realm? We take a look at what CHUCK is and its place in the P2P world.
07/05/2022 - Talking Your Way to Profits
High-quality conversations between employees and customers can be very beneficial for the bottom lines of community financial institutions. According to Gallup, effective conversations initiated by employees are four times more likely to result in sales. We provide three tips to achieve better customer engagement.
07/01/2022 - Boost Earnings with New Lines of Business
In the current low-rate environment, almost one in five community financial institutions plan to add new lines of business to boost earnings, alongside leveraging their existing business. Here we look at six potential revenue streams that CFIs may want to explore.
06/30/2022 - Commercial Loan Demand Picking Up Steam
Demand for commercial lending is heating up. CFIs have an opportunity to expand into new markets, add talented lenders, launch new niches, and team up for bigger deals – all while maintaining stellar credit quality. We delve into the details.
06/29/2022 - How Paid Social Media Can Pay Off
With social media platforms constantly altering their algorithms, CFIs can find true value moving beyond free content on social media channels. To boost your brand recognition, consider developing a budget for social media advertising. We will share a few things to consider to help navigate and execute more effective social media that reaches your target groups.
Partnerships between CFIs and fintechs are an increasingly important part of any CFI’s business model. However popular, it’s not a given that fintech-directed private equity is a good fit for every CFI. We provide you with some things to consider before you decide to invest.
The $200B loyalty program market has long been shown to drive business for merchants and financial institutions. However, around $16B in loyalty points are unredeemed each year, suggesting this approach to retaining customers may need change. We suggest seven ways in which CFIs can adapt their loyalty programs to retain retail customers — as well as help boost merchant customer business.
06/24/2022 - How to Manage Understaffed Teams Effectively
As organizations continue to grapple with soaring job resignations and insufficient staffing, doing more with less has become the norm. Managing understaffed teams more effectively is important not only for enhancing productivity, but for keeping key employees from jumping ship.
06/23/2022 - Four Strategies to Attract Small Business Customers
There are 32.5MM small businesses in the US, generating 44% of economic activity — an attractive opportunity for financial service providers of all sizes. CFIs have a strong connection with small business customers and could leverage their understanding of the customers’ unique needs in order to create compelling propositions for them. We give you four strategies to help get you off to a good start.
It’s a common problem. Customers want personalized service, but are reluctant to share their personal data to power that. A smooth authentication process, as the first point of contact between a CFI and a customer, can help build the trust that customers need to forge a new or ongoing banking relationship, and offer CFIs access to their information.
06/21/2022 - Potential Clouds on the Horizon for Office Loans
The outlook for office loans is less than rosy. The US is set to have a glut of office space for a number of reasons, not the least of which is increased utilization of remote workers. For CFIs starting to experience stress in their office loan portfolio, we share several ways to mitigate potential problems.
06/17/2022 - What It Takes to Be a Top-Performing CFI
Key ingredients make a top-performing CFI. We share a number of them, from finding lucrative lending niches and additional sources of income, to maintaining a lean outfit and nurturing your most valuable asset: your talent.
Economists predict that a recession is on the horizon. Given the difficulties that many CFIs experienced during the last recession, now is the perfect time to look at some of the tactics used by those that prevailed in the last recession.
In addition to email and telephone, businesses began using video conferencing and instant messaging at high volumes, as a result of the pandemic. Fast-forward to today and financial institutions are faced with the problem of adequately documenting employee communications across all of these channels. To begin addressing the problem, it’s important to understand the challenges that these platforms present and how to solve it.
06/14/2022 - Outsourcing Talent in an Instacart World
In the wake of the ongoing talent shortage across the country, outsourcing has become increasingly popular as companies struggle to find qualified candidates. In 2020 alone, nearly 70% of businesses turned to outsourcing. Though outsourcing may not be for everyone, the changing nature of work has made it a more appealing option that CFIs may want to consider — we go into detail.
06/13/2022 - Strengthening Small Business Customer Relationships
CFI’s are exceptional at attracting new business. But according to a recent J.D. Power study, there is still room to improve in maintaining those customer relationships after they’ve been onboarded. We provide 3 tips for your institution to consider to help foster those relationships from the beginning.
Many financial institutions rely on interactive voice response to provide customers secure access to information about their accounts. While extremely efficient for customer service, insufficient security measures can also make them a gateway for fraud. We highlight several areas that bankers should be aware of regarding IVR fraud.
06/09/2022 - The Emerging Crypto Lending Landscape
As adoption of cryptocurrencies grows, cryptofinance and crypto lending are extending their reach and proving alluring to some borrowers and lenders alike. We give you an overview of this developing trend — certainly one for community financial institutions to watch.
06/08/2022 - Creating a Green Niche to Bank On
When CFIs create “green niches” that support fast-growing companies with environmental-friendly business models, it can prove to be quite profitable. Then add the bonus of delighting investors and satisfying regulators, well then, the trifecta can bring great dividends indeed. We share several ways that your institution can create a green niche through real industry examples.
CFIs are well-positioned to understand what is important to the communities they serve. By focusing on initiatives that are important to those communities, CFIs build strong relationships, grow loyal customer bases, and amplify the voices of those they serve. We provide three examples of how CFIs can do just that.
06/06/2022 - Six Strategies to Bolster Your Cybersecurity
According to the 2021 CSBS National Survey of Community Banks, cybersecurity risks remain the leading operational concern for community financial institutions. Here we look at six strategies institutions could deploy to contain the threat, protect their data and retain their customers’ trust.
CFIs that heed the call to expand digital offerings may overlook the extra pressure digital places on backup live agents. According to one study, more than half of self-service digital encounters by bank customers end in failure and wind up with a live agent.
Mergers and branch consolidation have accelerated in recent years, leaving an increasing number of rural communities without access to bank branches. Could CFI’s turn these banking deserts into banking opportunities?
06/01/2022 - Seven Steps To Combat Meeting Fatigue
Staying connected in a hybrid work world can mean more meetings. Yet, too many meetings can burn employees out. Now is the time to evaluate how effective your meetings are and how many are needed. Here are seven steps for more effective and inclusive meetings.
05/31/2022 - Interest Rate Swaps Help Retain Customers
Some community financial institutions may not know the benefits of interest rate swaps. Not only do they help you manage interest rate risk, but they also help you retain customers. Your customers want fixed rates, especially as rates rise. You can help them with interest rate swaps — and you gain noninterest income too. We explain how.
05/27/2022 - How Can Virtual Mentorships Help Retain Employees?
Mentorships have been around for thousands of years. But, with remote or hybrid work schedules, virtual mentorships take a little more thought and planning. Nonetheless, community financial institutions looking to keep employee turnover rates low will want to consider jump-starting these programs. We explore this topic further.
05/26/2022 - Five Strategies To Engage the Unbanked & Underbanked
According to the FDIC, there are approximately 7MM US households that remain unbanked and over 50MM that are underbanked. These groups have received more attention from regulators lately. While we know you are reaching out to them in your communities, we give you five strategies to help engage these potential customers.
05/25/2022 - Risk Mitigation Reminders for Construction Loans
Is construction ebbing or flowing? It depends. Commercial construction spending was down in March. Yet, architecture backlogs are full. Community financial institutions having construction loans in their portfolios will need to firm up risk mitigation, as they closely watch economic indicators. Here are three reminders to lower the risk with these loans in your portfolio.
05/24/2022 - Four Ways To Evolve Your Branch
Bankers know that the role of the branch and its staff has shifted and continues to evolve. With many customers accustomed to digital banking, technology is ever-more important. Yet, one in five bank customers still wants easy access to a human staff member. How can your branch support your customers’ expanding needs?
Many farmers have been reaping the benefits of rising commodity prices, some higher than 140% over the past 18 months. Yet, the Russian invasion of Ukraine changed the direction of the wind for many farmers. How will your agricultural customers fare through the geopolitical turmoil?
05/20/2022 - Three Ways To Generate Income
With increasing interest rates, community financial institutions stand to enlarge their net interest margin. Yet, lending competition is fierce in many areas, so it won’t always be easy. We give you three ways to generate income in the current rate environment.
05/19/2022 - Reminders to Strengthen AML and OFAC Practices
Anti-money laundering practices have been under more scrutiny as the pandemic ushered in more digital payments and cryptocurrency activity. Now, with the invasion of Ukraine, anti-money laundering measures and OFAC compliance tops regulators’ lists. Here are important risks to look out for and reminders on how to continue strengthening your practices to mitigate these risks.
05/18/2022 - The Future Power of Blockchain
Blockchain technology promises many benefits to financial institutions, as they adapt to meet changing customer and stakeholder expectations, as well as regulatory requirements. Some experts argue that, while there are still many logistical challenges to overcome, blockchain has the potential to completely revolutionize the future of finance. We look at four applications of this technology that may be advantageous to community financial institutions in the future.
05/17/2022 - Cybersecurity is High – How to Keep Fighting
Cybersecurity is a top priority these days. Cybercriminals are crafty and can find their way in. Last year, all forms of cybercrime showed an increase, resulting in $6.9B of losses. Today, we cover five forms of cybercrime that particularly stand out.
05/16/2022 - How to Please Dissatisfied Zillennial Employees
Zillennials are a micro-generation between Gen Z and millennials that have grown by five million employees in the past 5Ys, according to the US Bureau of Labor. They have also grown highly dissatisfied with their jobs. We provide highlights from a new study and guide you on how to appeal to this micro-generation.
05/13/2022 - Will Changing M&A Regulations Affect Your Strategy?
With July’s executive order to review and likely modify M&A regulations, the Federal Reserve, FDIC, and OCC are beginning to review the current process for bank mergers. While this is still in its early stages, we evaluate how this development could affect the M&A strategies of community financial institutions.
05/12/2022 - Attracting New Customers With ESG
Financial institutions are increasingly under pressure from stakeholders to demonstrate their commitment to addressing environmental, social, and governance (ESG) issues. We look at four ways in which ESG initiatives could result in benefits for community financial institutions, such as attracting new customers, as well as contributing to a more sustainable future for their communities and beyond.
05/11/2022 - Be Prepared for Rising Rates
Bankers have long been waiting for interest rates to increase so that net interest margins would rise. Yet, there are other factors in play today, such as high inflation, labor shortages, and credit risk. We review the current rising rate landscape and provide approaches to manage through it successfully.
05/10/2022 - How Can Mobile Ads Help You Find New Customers?
Community financial institutions may not consider mobile ads when defining their advertising strategy. However, with the average American using their smartphones over four hours a day, you could have a captive audience for mobile advertising. We explore mobile ad spending, the types of mobile ads, and what kind of content to use.
05/09/2022 - Virtual Payment Cards Are Picking Up Steam
Virtual payment cards have been around for a while. But, their use is increasing. Global virtual card spending is expected to reach $355B in 2022. Businesses are finding several uses and benefits in using virtual payment cards. Community financial institutions will want to take note, so that they can be prepared to best support them.
05/06/2022 - How To Enter The Hot Mobile Home Lending Sector
Community financial institutions are looking for lending opportunities. Yet, they may not naturally think about mobile home lending as a means to grow their loan portfolio. But, this sector had a stellar performance last year. In 2021 alone, more than $3B in mobile home loans were issued, which is higher than anything experienced in this market in the past 5Ys. We explore this hot lending segment further.
05/05/2022 - How To Instill The “I” In DEI In Your Institution
Diversity, equity, and inclusion are priorities for community financial institutions. Attracting and retaining diverse talent is essential to long-term success, but fostering a culture of inclusion can be difficult and requires ongoing effort. We give you some tips on how to create an inclusive workplace to maximize employee engagement and retention.
05/04/2022 - What Does The Metaverse Mean For CFIs?
There is lots of hype around the metaverse at the moment, with various observers forecasting an $8T opportunity. While this is an evolving space and much is still unknown, we look at various potential opportunities for the financial services industry.
05/03/2022 - Hotels Are On The Upswing – But For How Long?
Hotels have seen their ups and downs in the past couple of years. Now, as consumers are flush with savings and ready to venture out again, hotels are seeing a welcomed burst of activity. This is good news for bankers supporting these businesses. Trepp’s CMBS delinquency rate for hotels sank to 6.87% in March, a decrease of 95 basis points MoM. But the real question is — will this high level of activity continue?
Online reviews are gaining importance. In fact, 79% of people trust the online reviews of strangers, as much as they do recommendations from family and friends. Community financial institutions need to actively monitor and manage their online reviews, in order to continue developing and deepening customer relationships. So, we explore how to get online reviews and manage this process.
04/29/2022 - Need Fee Income? Try Hedging
While the yield curve is flat to inverted, community financial institutions are looking for fee income. Hedging loans for your customers provides you with upfront fee income, immediately recognized as earnings. Is this a good time to consider hedging for your institution and gain extra income? While some may feel hedging could be cumbersome, it can be easier than you think. Join us as we explore how it works.
Financial literacy is crucial for banking customers’ financial well-being and it is an ongoing issue that community bankers are tackling head-on. Most recently, community bankers, together with state businesses and political leaders, spearheaded successful financial literacy legislation in Nebraska. We review how they did it along with the current situation in other areas to inspire other community bankers.
Return on Experience (ROX) is a fairly new metric for financial institutions. Yet, one survey has found it to be a powerful metric. The study found that financial institutions that grew 10% or more had stronger ROX programs than those that didn’t. We explore this new performance metric.
A full economic recovery in the various CRE sectors is crucial both for community financial institutions and their customers. The overall CRE market seems to be making a recovery after the pandemic's impact, especially the industrial sector. We highlight this sector and explore whether it will stay strong through the end of 2022.
During Community Banking Month, we have shared many stories of community outreach by our BID readers. From disaster recovery to financial literacy to grants and donations, community bankers make a big impact every day. With today’s last issue, we showcase their efforts in fighting homelessness and helping children.
Community financial institutions are looking for opportunities to increase income, mitigate risk, and retain customers in this current flat to inverted yield curve environment. Look no further. Hedging can provide your institution with these opportunities. We explain how.
04/21/2022 - Integrating Hybrid Work With Strong Company Culture
Hybrid working has fast become a reality, with nearly six out of 10 Americans who are able to work remotely already doing so. With the immediate technological and operational challenges largely met, community financial institutions now need to consider how to adapt recruitment, career development, and employee training to support hybrid working demands, while preserving solid company culture.
04/20/2022 - Are Checking Accounts Going To Be Extinct?
The decline of checks has been happening for years. But, with the explosion of digital payments during the pandemic, will checking accounts cease to exist? We explore this topic further and provide community financial institutions with four approaches to keep checking accounts relevant for their customers.
The switch from 6-digit to 8-digit BINs has been in the works since 2015. But now, the first deadline is here. Community financial institutions need to check on their accounting systems to determine if they are sufficiently prepared. Here are a few items to assess the impact on your institution and communicate with customers, especially business customers.
Community financial institutions affect their communities in many ways, one of which is donations. They donate their time and funds to help with programs, recognize important contributions within the community, and sustain businesses.
Compliance-related costs account for about 7% of noninterest costs, according to the Federal Reserve Bank of St. Louis. It is critical to stay compliant, but community financial institutions are also looking for ways to reduce costs. Are embedded compliance controls a way to do both?
04/14/2022 - How To Keep Championing Minority-Owned Businesses
Minority-owned businesses play an increasingly important role in the US economy, generating $1.7T in revenue and providing more than 8.9MM jobs. Yet many are still finding it tough to access finance to grow and expand. Recently, the government increased its efforts to improve the situation. Here are five efforts that community financial institutions can do to help address this challenge.
Faced with shifting customer expectations, new business models, and increased competition, community financial institutions are turning to technology to remain competitive. We round up five of the key trends that continue to reshape the industry and explain how your institution can use them to stay competitive.
04/12/2022 - How To Stem Dissatisfaction When Employees Leave
With the workplace upsets of the pandemic and the Great Resignation, it is important to keep your finger on the pulse of your workforce. An employee exit can disrupt more than just work responsibilities. So, we explore four areas to address when an employee leaves, in order to mitigate the spread of discontent and retain remaining employees.
Community bankers help their communities every day in many ways. In article two in the Community Banking Month series, we continue to highlight some of the ways that community financial institutions are making an impact by supporting financial literacy and other educational endeavors.
04/08/2022 - Independent ATMs – Do They Provide An Opportunity?
Around $90B was withdrawn from over 200K independent ATMs across the country in 2020. As financial institutions continue to merge, close branches, and remove ATMs, these independent ATMs, found in convenience stores among others, are a lifeline to many consumers where banks have closed branches. They are also a revenue generator for many small businesses. Is this an opportunity for community financial institutions?
04/07/2022 - Microlending – Is It Worthwhile?
The Small Business Administration provided $85MM in microloans to 5,890 people in 2020. Many community financial institutions assisted in that business as intermediaries. These loans help startups and smaller businesses that might not be eligible for traditional loans. Are they worthwhile for your institution? We explore this lending sector.
04/06/2022 - Benefits Of Rehiring Boomerang Employees
Have you heard of boomerang employees? After the Great Resignation, the latest trend is boomerang employees — returning employees. LinkedIn reported that 4.5% of all new hires in 2021 were boomerang employees. Let’s explore this new source of employees and how it might benefit your institution.
04/05/2022 - Educating SMBs About Increased Cyber Risks
Cybersecurity is a constant concern. Yet, with the latest Russian cyber threats, it is becoming even more important. Your small business customers could be affected, directly and indirectly. So, we dig deeper to provide you with the current top threats and critical protective measures.
It is no surprise that community bankers are making a tremendous impact in their communities. So, today, we proudly highlight some of the efforts made during this month of Community Banking Month. We share stories of disaster aid, acts of kindness, and food drives from various institutions.
04/01/2022 - Should Surging Fertilizer Costs Worry CFIs?
As farmers enter planting season, they are faced with surging fertilizer prices. Prices are expected to increase 80% YoY, which affects 15% of their total costs. We dig deeper into what this means for farmers with different crops and how they can weather this type of hefty increase, so that you know how to best support them.
03/31/2022 - Essential Leadership Traits In The New Hybrid World
In the post-pandemic world, community financial institutions are facing shifting customer expectations and hybrid working models. We explore the key traits that make leaders successful in this changing environment and give you some tips on how to find and nurture these leaders in your institution.
03/30/2022 - Mitigating Employee Stress For Higher Productivity
In October 2021, 74% of Americans said that stress was affecting them. Even now, there are still many people that are stressed and burned out. This has resulted in employee disengagement and lower productivity. Our Chief Sales & Marketing Officer, Sonia Portwood, discussed this issue with Dr. Susan Bernstein in our podcast, Mind, Body & Banking. Here are some highlights.
03/29/2022 - Best Practices To Apply Q Factors For CECL
The deadline for CECL has not been extended and January 1, 2023, is coming up fast. Are you ready? One specific area of focus for many bankers is using Q Factors consistently. While Q Factors aren’t new, their expected application in CECL is more involved. Here are four Q Factor best practices to prepare you.
03/28/2022 - Lending Opportunities Rise In 2022
Consumer spending was up 2.1% in January, which has prompted several businesses to increase their inventory and turn to their community financial institutions for loans. What exactly is driving this need for more funds right now and how can bankers capitalize on them?
03/25/2022 - Is Selfie ID Verification Here To Stay?
Did you know that 15MM Americans experience identity theft annually? In an effort to help stem this tide, several organizations are using selfie authentication, which uses biometrics to validate a person’s identity along with other information. We outline the growth of this practice, along with consumer pushback, data privacy laws, and more.
Many financial institutions are managing staffing shortages, due to the Great Resignation and COVID. In July, 44% of contact centers said staffing issues were an obstacle to good customer service. We explore how artificial intelligence can support your customers and relieve some pressure on your frontline staff, during these shortages.
03/23/2022 - How Your Institution Can Hedge Without SOFR
LIBOR was retired for new contracts at the end of last year. But, many community financial institutions have not started using SOFR, the recommended guidance of the Alternative Reference Rates Committee. Are you one of those institutions? Let’s explore why some institutions are hesitant to transition to SOFR and examine another replacement index option.
The board of directors plays a crucial role in steering community financial institutions and helping them shape their local economies. To ensure continuous improvement, institutions should measure their board’s effectiveness regularly. We give you some tips on how to review your board’s composition, structure, and performance, and identify opportunities for improvement.
A record net 2,927 US bank branches closed in 2021. Is this all bad news? We give you the important facts on branch closures and look at the impact on community financial institutions. We also share some stories of how your peers have been dealing with this trend.
03/18/2022 - Meeting The Cybersecurity Challenge With NIST’s Tool
With 58% of C-suite and senior business leaders reporting that cyberattacks increased by 10% or more in 2021 vs. 2020, cybersecurity is increasingly vital. We review the top cybersecurity concerns from the 2021 CSBS National Survey of Community Banks and share an important tool to use in protecting your institution against surging cyber risks.
03/17/2022 - Four Precautions On QR Code Fraud
The use of QR codes has skyrocketed since the pandemic. This year, one billion smartphones are expected to access QR codes globally, according to Juniper Research. This increased use has gotten the attention of cybercriminals. Here are four ways you and your customers can protect yourselves.
Vertically-oriented payment cards have been around since 2018. Yet, they have seen a burst of issuance since last year. Will more financial institutions use payment cards with a vertical layout? We explore which institutions are issuing them, why, and the benefits to your customers, especially those with disabilities.
03/15/2022 - The Appeal Of Text-To-Pay For Small Businesses
Ninety-five percent of text messages are read within three minutes. With consumers’ reliance on texting, it is no wonder that the latest payment option, text-to-pay, is gaining momentum. It gives users the ability to pay through a link on a text easily and quickly. Let’s see why your small business customers may start finding it attractive.
With interest rates set to rise in the coming months, some banking customers may be tempted to shop around for the best deals. Effective customer profitability analysis allows community financial institutions to better retain and target new customers, while increasing overall customer profitability. We share some lessons from institutions that have successfully implemented these models along with three ways to increase customer profitability.
Radio frequency identification (RFID) is used in retail and manufacturing, but the applications are now reaching the financial industry too. No wonder, Statista puts the RFID technology market at $26.3B in revenue for this year. We explain what RFID technology is, what it can do for community financial institutions, and also report the disadvantages.
03/10/2022 - Three Steps To Get Ready For Faster Payments
Discussion over the rules governing faster payments is still ongoing at a federal level. Meanwhile, customer adoption of existing real-time payment solutions continues to increase, with many new products on the horizon. Community financial institutions have a lot to think about before providing faster payment capabilities. Here are three steps to get you ready.
03/09/2022 - Cryptomania Is Here – Should CFIs Respond?
Cryptocurrencies have been around since 2009 and their popularity is growing. Not only are fintechs and neobanks providing these services to their customers, but so are community financial institutions. In a recent study, nearly 30% of community banks said they were very likely or extremely likely to add crypt services this year. Still, risks remain and regulatory guidance is evolving.
03/08/2022 - Remittances Are Rising – Is It Time To Jump Onboard?
Some community financial institutions may not think that cross-border remittances are in demand in their communities. Yet, in its November report, the World Bank projected growth of 7.3% of remittance payment volume in 2021. Could some of this spill over into your footprint? Here are three ways to successfully provide remittance services.
03/07/2022 - How To Mitigate Rising Mobile Fraud
It is not surprising that mobile fraud is surging, as the US has over 294MM smartphone users. Community financial institutions need to stay aware, meticulously authenticate customers’ identities, and communicate the latest scams to their customers to stay out of harm’s way. Here are three of the latest mobile phone scams and how to stay out of trouble.
Customer loyalty is considered the key to customer retention. An important part of that loyalty is customer effort. Do your customers have to work hard to access your products and services? Unhappy customers cost companies $75B globally, so it is important to minimize your customers’ efforts. We show you five areas to be especially watchful.
03/03/2022 - Are Overdraft Charges A Thing Of The Past?
Overdraft fees provided almost $33B in income for financial institutions in 2021. This was especially important in a low-interest rate environment. Yet, consumers are pushing back on these fees and neobanks have responded by providing accounts without these fees. Should community financial institutions eliminate these fees to stay competitive?
03/02/2022 - Should CFIs Use TikTok For Marketing?
TikTok is one of the most popular social media platforms and community financial institutions should strongly consider using it for marketing. With 689MM users worldwide, opportunities abound to reach new customers and expand brand awareness. We offer more reasons to consider this platform, along with TikTok’s content creation guidelines.
Looking for international business customers? You don’t need to look far. Many reside in your communities, but in places that you may not consider. According to JPMorgan Chase, 14% of SMBs plan on expanding beyond US borders in the next 3Ys. We uncover three places to find SMBs needing international services.
02/28/2022 - Deepfakes Are Increasing – Top Three Scams To Watch
Deepfakes have been around for a while, but they are now increasing dramatically with costly effects. Deepfakes are fabricated pictures, videos, or audio using advanced technologies to replace a person in an image or alter a person’s voice. Let’s explore the latest insights from industry experts, how much damage deepfakes are causing, and how to protect your institution from three related scams.
02/25/2022 - Reaping The Rewards Of SMB Optimism
As small and midsize businesses are optimistic, 90% anticipate their business will expand successfully. Many of these businesses will need funding to fuel this expansion, especially with increasing costs. Here are three ways to tap into business optimism and growth.
02/24/2022 - Key Takeaways From Former FDIC Chair McWilliams
Outgoing FDIC Madam Chairman Jelena McWilliams recently discussed several milestones from her time at the FDIC on a webcast with the Bipartisan Policy Center. A few of her reflections were related to redefining loan modifications during the pandemic and establishing FDITECH. Let’s explore this progress and several other areas too.
02/23/2022 - Where Are CRE Investors Investing?
After initially suffering a severe setback as a result of the pandemic, some areas of the commercial real estate (CRE) market are recovering more strongly than others. Notably, offices, multi-family, and certain niche sectors are looking optimistic. The outlook for subsectors like hotels and retail remains less certain.
Despite an unprecedented need to help victims of natural disasters and wars around the world, humanitarian aid nonprofits and other organizations — along with their financial institutions — often face challenges transferring funds for aid to certain countries. This is primarily due to the risk of money laundering or terrorist financing. We review the government’s findings on how to improve this situation and what this could mean for community financial institutions.
02/18/2022 - Volunteer Data Can Help Nonprofits In Your Community
All community financial institutions support their communities. But, wouldn’t it be nice to multiply those efforts? To do this, you don’t need to work harder. You can leverage the work you are already doing. Here are four ways you can facilitate greater outcomes for those nonprofits you support.
02/17/2022 - Three Steps To Prepare For A US Digital Dollar
Summary: Central bank digital currencies (CBDCs) have been in the news for a while now. Yet, as some countries advance more dramatically on this front, misconceptions have sprung up regarding the progress, impact, and representation of a US digital dollar. We address some of these misconceptions and provide three steps to prepare for a US CBDC.
02/16/2022 - More Ways To Connect With Gen Z As Future Customers
Gen Z is the fastest growing market segment and will make up almost one-third of the workforce by 2030. These young consumers are tech-savvy, value-driven, and financially cautious. Here are four strategies for community financial institutions to engage Gen Zers early on in their financial journey.
With big threats of ransomware, financial institutions rely on their back-up systems to avoid paying a ransom and indemnify them, if their systems are not unlocked by the thieves. This has prompted cybercriminals to go straight to the source and target stored data. With 69% of financial institutions stating that an attack on their stored data would have a catastrophic effect on their business, data protection is critical. Here are three ways to do it effectively.
The number of SARs filed by depository institutions regarding elder financial exploitation rose 67% between 2017 and 2020. As community financial institutions strive to stem senior financial abuse, this issue will only continue as the population is aging. We explain other factors in play and provide three defenses to combat elder financial abuse.
02/11/2022 - Planning For Succession Success
Succession planning has been a part of community financial institutions’ strategic and contingency planning for some time. Yet, 67% of bank CEOs are baby boomers between 56 and 75, so retirements may be coming sooner than expected. Still, 37% of banks have reported they have no clear CEO replacement. We give you five tips to help with your succession planning.
02/10/2022 - Four Strategies To Boost Board Diversity
According to a report from the US House Committee on Financial Services, big bank boards are still roughly 80% white and 70% male. While the banking industry is working on board diversity, it takes time to diversify boards, even if there is increasing regulatory scrutiny. Here are four strategies to help boost your board’s diversity.
02/09/2022 - Enticing Younger Customers With Wealth Management
Gen X and millennials will receive $68.4T in transferred wealth over the next 25 years. Making sure that you have nurtured household relationships to retain these critical customers could provide community financial institutions with a long-term profitable customer base. Wealth management services offer a unique opportunity to target these age groups. Here are five strategies to help.
Last year, the FBI reported it had pursued 2x the number of people involved in money mule activities vs. those in 2020. While they were able to recover $3.7MM in fraud funds, money mules are still actively recruited, wittingly and unwittingly. Here are three critical tips to protect your institution.
02/07/2022 - Running CECL In Parallel – What You Should Know
While most big and mid-sized banks have already implemented the new CECL standard, many community financial institutions are waiting until their deadline of January 1, 2023. Yet, there is a lot to do this year to ensure you are compliant, including running CECL in parallel. Here are three guiding principles that we recommend to keep you on track as you perform your parallel runs.
Website ADA compliance is not new. However, with new technologies to accommodate those with disabilities, community financial institutions need to keep up to speed. In 2021, the number of accessibility-related lawsuits involving websites, apps, or videos increased 15% YoY. Here are three strategies to ensure your website is accessible for everyone.
02/03/2022 - How To Use AI Effectively And Mitigate Bias
Community financial institutions are turning to artificial intelligence to help manage risks, improve customer service, and save costs. If you are wondering how they do it, we share a few success stories, while tackling the main issue of algorithmic bias and providing three strategies to help mitigate bias.
Recently, the OCC released its annual report on the federal banking system’s condition. Although the average capital levels were good and the federal banking system’s liquidity ratio was more than 3x the historical average, certain risks in the industry have increased. We give you some of the report highlights, including three important areas of focus for increased risk.
02/01/2022 - Appealing To 60MM Self-Employed Businesses
With the explosion of gig workers, the needs of some small businesses have changed. Many self-employed business owners are looking for time-efficient, digital financial services so that they can focus on growing their businesses. Here are five important areas to address in successfully appealing to these businesses.
01/31/2022 - USPS Banking Services Have Resurfaced
Around 55Ys ago, the USPS ended its postal banking services. Yet, a new USPS check-cashing pilot program seems to be indicating a possible resurgence. The stimulus checks from the pandemic shined a light on the issues for the unbanked in accessing these funds. Now, with some bipartisan momentum, USPS could become a competitor to many community financial institutions. We unpack the details and give some insights.
01/28/2022 - Five Steps For A Successful Universal Banker Model
Universal bankers, who can handle a myriad of customer needs, are not new. According to Zippia, there are over 121K universal bankers in the US. If you don’t have any universal bankers, you may want to revisit this particular role. As many transactions are handled online, traditional teller roles are evolving to meet customer needs more effectively and efficiently, boosting an institution’s ROI. Here are five steps to get there.
01/27/2022 - Metaverse Marketing – A New Way To Reach Customers
With gaming revenue reaching over $180B worldwide, some companies are tapping into the virtual worlds of online gaming to market their brands and engage with new customers. While this marketing channel is still in its early stages, some creative and forward-looking community financial institutions may do the research and take the leap. We share an update on metaverse marketing.
01/26/2022 - An Update On Cloud Services For CFIs
Community financial institutions have been hesitant to use cloud services due to regulatory and security concerns. However, there may be changes on the horizon. More than nine out of ten financial institutions recently stated that they are either using cloud services or plan on doing so within the year. We give you the latest developments on cloud services within the financial industry.
01/25/2022 - Three Strategies To Prepare CFIs For Rate Increases
Community financial institutions have seen low interest rates for a long period of time. This caused net interest margins to be squeezed tightly, yet it allowed bankers to reduce their dependence on wholesale funding. Now, when interest rates are expected to rise, it is crucial to have strategies to balance increasing net interest income with rising funding costs.
Are you protected against drive-by skimming and supply chain website attacks? These can be hard to detect even with the usual cybersecurity measures such as firewalls, penetration tests, and security assessments. We explain how these attacks happen and what community financial institutions can do to mitigate the risk of these occurring to them.
01/21/2022 - Will CFIs Have Enough Reserves For CECL?
CECL is coming and yet myths abound on what that actually means. This can be confusing for many financial institutions, causing some to delay adoption unnecessarily. With most community financial institutions having to adhere to CECL, we bust 4 common myths, based on our discussions with early adopters.
01/20/2022 - Four Ways To Prepare For Faster Payments
According to a Federal Reserve survey, 90% of businesses said they expect faster payments within three years. Many businesses see this as a way to automate operations and satisfy their customers. Community financial institutions should be preparing for faster payments now as competition is intense. Here are four recommendations to prepare for faster payments.
01/19/2022 - Mitigating Stress Levels For Compliance Employees
Over 50% of full-time workers are stressed at least 60% of the time during the workweek. Compliance is one area that bankers find especially stressful as it is very important and yet very complex, especially with changing regulatory guidance. To mitigate the stress of your compliance employees, here are two important steps to take.
Community financial institutions know their customers well. Yet, this is no time for complacency as competitors abound. Technology is an important tool in understanding your customers’ shifting needs. Here are three key areas to use technology to more effectively respond to your customers.
Augmented reality (AR) has been around for a while, but the market is expected to grow a hefty 31.5% between 2021 and 2026. With the drive towards all things digital, financial institutions are now looking more closely at AR as a way to continue engaging with customers and training employees. Here is the latest update on this growing technology.
01/13/2022 - Mobile Messaging – A Key Banking Communication Tool
What is the best way for bankers to communicate with their customers digitally? Given the option between web-based chat features and mobile messaging apps, 48% of consumers prefer mobile messaging. Not only that, but also Net Promoter Scores increase almost threefold for those companies that use mobile messaging. Here are seven reasons why customers want mobile messaging.
01/12/2022 - Three Strategies To Harness Career-Changers
According to a Harris Poll, half of American employees want to change careers. Not only that, but 33% of this group also plans to change industries. Can community financial institutions entice some of these talented employees, while retaining their own? We give you some tips on how to do this through this relentless labor crunch.
01/11/2022 - Lessons Learned From The Exodus Of Challenger Banks
A number of challenger and foreign banks have recently exited or scaled down their presence in the US. N26 is the latest casualty. What’s behind these less-than-successful attempts to come to terms with the US retail banking landscape? We look at the lessons community financial institutions can learn from this apparent exodus.
Community financial institutions serve their communities well in many different ways. They provide guidance, donate their time, and provide financial support. But, could they leave a more lasting legacy by establishing a charitable foundation? We try to answer that question by exploring the idea and providing you with three important reasons to consider.
01/07/2022 - How CFIs Are Managing Remote Work
Arizent reports that financial institutions say 53% of employees will be either working remotely full time or in a hybrid capacity in 2022. With a tight labor market and Omicron cases going up, how are community financial institutions adapting their work schedules? We share some examples and give you three remote work reminders, as you review your institution’s work schedule.
01/06/2022 - Will The Agricultural Recovery Last?
The agriculture industry appears to have experienced a turnaround during 2021. The USDA expects 2021 net farm income to increase by 23% YoY. We take a look at what has driven the recovery this past year, review the outlook for 2022, and suggest three ways in which community financial institutions could reap the most from this boom.
01/05/2022 - How CFIs Can Maintain Customer Stickiness
The hike in inflation to 6.8% in November and the arrival of the Omicron variant have applied pressure for the Federal Reserve to increase interest rates. What will this do to deposits? While rates are still low, it’s critical for community financial institutions to retain their customers and their position as primary bank. Here are some tips to help increase customer stickiness.
01/04/2022 - Contactless Commerce Technologies Could Help SMBs
Many consumers are shopping online, but many value the in-store experience with contactless shopping options. Contactless commerce is growing with the advancement of new technologies. “Pay-by-face” and RFID are two of these technologies that are finding more traction these days. We cover the latest in contactless commerce technologies.
01/03/2022 - Top Five Trends For 2022
As we kick off 2022, let’s look ahead at some of the key economic, regulatory, and market trends that may affect community bankers and their clients this year. The uncertainty surrounding inflation, potential interest rate hikes, and the outlook for M&A activity all are likely to play an impactful role this year. Others that we believe could begin to grow even more prominently are the digital race and ongoing changes to the ways of working. Here is our assessment of things to come in 2022.
12/31/2021 - Top 2021 BID Articles (5 of 5)
12/30/2021 - Top 2021 BID Articles (4 of 5)
12/29/2021 - Top 2021 BID Articles (3 of 5)
12/28/2021 - Top 2021 BID Articles (2 of 5)
12/27/2021 - Top 2021 BID Articles (1 of 5)
12/24/2021 - De Novos Are On The Rise – Trend Or Blip?
12/23/2021 - New Cyber Risk Reporting Rule
12/22/2021 - An Update On Cryptocurrency
12/21/2021 - CFIs Combat Employee Turnover
12/20/2021 - Getting Maximum Value From Your Core Provider
12/15/2021 - Is Your Institution Ready To Transition From LIBOR?
12/14/2021 - How To Balance Digital Innovations With Daily Tasks
12/13/2021 - CNP Is Responsible For 80% Of US Fraud
12/09/2021 - FSOC Highlights Climate-Related Risks
12/07/2021 - Have You Considered These Cyber Risks With Your M&A?
12/06/2021 - Five Lending Tips To Stay Competitive
12/02/2021 - Supply Chain Woes Continue For SMBs – CFIs Can Help
11/30/2021 - Housing Rental Market Is Red Hot – But For How Long?
11/29/2021 - OTP Fraud – What Is It & How Can You Prevent It?
11/24/2021 - A Look Back In 2021 - Lending & CRE (Part 2)
11/22/2021 - Three Ways To Help Businesses With Global Payments
11/19/2021 - Cryptocurrency Exchange Machines & Crypto Banking
11/18/2021 - Proptech – Landlords Gain Efficiencies
11/17/2021 - How Should CFIs Approach Buy Now, Pay Later?
11/15/2021 - Decentralized Finance Is Coming
11/10/2021 - Six Steps To Becoming A Successful Blogger
11/09/2021 - Using AI For Risk Management And Efficiency Gains
11/08/2021 - Managing The Effects of Revenue Recession
11/05/2021 - Is Your Content Generating New Business?
11/04/2021 - Stemming The Rise Of Elder Financial Fraud
11/03/2021 - Three Approaches To Attract Younger Customers
10/29/2021 - Three Payment Strategies To Support SMBs
10/28/2021 - FIs Share Data To Strengthen Cybersecurity
10/27/2021 - CFOs Face Today’s Challenges Head-On
10/26/2021 - Can You Detect A Profitable Startup?
10/22/2021 - Harnessing Digital For Hyper-Personalized Service
10/21/2021 - Do You Have Secure Endpoint Security?
10/20/2021 - Can CECL Make Your Institution More Efficient?
10/15/2021 - Can Your Institution Compete Effectively For Talent?
10/14/2021 - Five Ways To Prevent Employee Burnout
10/13/2021 - How Are CFIs Doing With The LIBOR Transition?
10/12/2021 - Are Shared Branches Possible?
10/08/2021 - Storytelling 101 For Bankers
10/07/2021 - Credit Union-Community Bank Mergers Continue
10/05/2021 - Are You On Top Of Your Patch Management?
10/04/2021 - Inflation Is Up – Now Is The Time For Stress Testing
10/01/2021 - Preparing For Retirement Of Boomer Business Owners
09/30/2021 - Regulatory Update & Focus For Your Next Exam
09/29/2021 - Opportunities With Nonemployer Firms Abound
09/27/2021 - Top Five Places Where CECL Calculations Can Go Wrong
09/22/2021 - PPP Forgiveness Audits – What Should You Know?
09/21/2021 - Five Steps To Bring Back Internship Programs
09/20/2021 - Digital-Only Spin-Offs For CFIs?
09/17/2021 - Hybrid Branches – The Best Of Both Worlds?
09/16/2021 - Overall Lending Market Signs
09/14/2021 - How To Choose The Right CECL Vendor
09/10/2021 - Seven Strategies To Gain & Retain Diverse Employees
09/09/2021 - FIs Reveal Their IT Spending Priorities
09/07/2021 - Three Steps To Optimal Digital Onboarding
09/03/2021 - Staying Vigilant With MFA
09/02/2021 - Is Wealth Management The Key For Your Institution?
09/01/2021 - BaaS Transactions Hit $22.5B & Continue To Grow
08/31/2021 - Are CRE Lending Prospects On The Upswing?
08/30/2021 - Retaining Talent As Workers Rethink Career Goals
08/27/2021 - How To Reduce “The Uncertainty Zone” Of Fraud
08/25/2021 - Barclays & Mastercard – Latest RTP Developments
08/24/2021 - Minority-Owned Businesses Get Support From FIs
08/20/2021 - Key Areas Of Anticipated Regulatory Scrutiny
08/19/2021 - Is It Time To Review Your Branch Strategy?
08/18/2021 - Bringing Your A-Game To Communications
08/17/2021 - Four Reasons CFIs Are Acquiring Nonbanks
08/13/2021 - Gen Z Employees Need Three Things To Stay Happy
08/12/2021 - Appealing To Gen Z – A Competitive Advantage
08/11/2021 - How CFIs Can Prepare For Rising Rates
08/10/2021 - How Can You Keep New Customers From Switching?
08/09/2021 - Supporting Single Parent Employees For A Win-Win
08/06/2021 - Five Ways To Support Artists And Generate Business
08/05/2021 - What Is Keeping Risk Managers Busier Than Ever?
08/03/2021 - Is It Time To Defer Compensation?
07/30/2021 - Big Tech Approaches To Streamline & Secure Passwords
07/29/2021 - The Fed’s New CECL Tool
07/28/2021 - Ag Lenders Show Resilience And Promise Ahead
07/27/2021 - Update: The Overdraft Challenge
07/26/2021 - Chip Shortage Affects Bank Card Availability
07/23/2021 - The Rising Financial Clout Of Millennials
07/22/2021 - FFIEC Update Provides More Clarity On Exams
07/21/2021 - Managing The Rush From Staycation To Vacation
07/20/2021 - FDIC Announces Tech Sprint To Help Unbanked
07/19/2021 - “Insuring” Cyber Success For SMBs
07/16/2021 - Digital Account Opening – Is It Table Stakes?
07/15/2021 - Five Indicators That Your Brand Needs A Makeover
07/14/2021 - Can Profitability Increase In A Low NIM Environment?
07/13/2021 - Five Steps To Plan For Digital Currencies
07/12/2021 - Using Data To Expand Your Institution’s SBA Lending
07/09/2021 - Update - SEC’s Climate Change Regulations
07/08/2021 - Real-Time Payments - Myths & Facts
07/07/2021 - PPP Insider Loans Extended – Pros, Cons & Pitfalls
07/06/2021 - Time To Review Your Coaching & Disciplinary Process?
07/02/2021 - How To Minimize Current Balance Sheet Disparity
07/01/2021 - Approaches To Stay Connected With Small Businesses
06/30/2021 - C-PACE Is Growing – What Should You Know?
06/29/2021 - Four Strategies To Fight IVR Fraud
06/28/2021 - Considerations For A Successful Workplace Transition
06/25/2021 - A Fresh Approach To Modern ATMs
06/24/2021 - Increasing Finance App Usage - How to Respond
06/23/2021 - Three Effective Succession Planning Strategies
06/22/2021 - How To Square Up The Latest Competition
06/21/2021 - Three Eco-Friendly Payment Card Strategies
06/18/2021 - Business Email Fraud Is Growing
06/17/2021 - Ransomware Attacks On Community Banks
06/16/2021 - Top Takeaways For FSA Loan Forgiveness
06/15/2021 - Neobanks Are Growing – Are They A Threat?
06/14/2021 - Virtual Cards Are Here – What Should You Know?
06/11/2021 - How To Compete With Marketplace Lenders
06/10/2021 - Private Social Networks Engage Customers
06/04/2021 - Banking M&A Rebounding To Near Pre-Pandemic Levels
06/02/2021 - Coin Shortage Meets A Cashless Economy
05/28/2021 - Social Media Complaints – What You Should Do
05/27/2021 - Why The Gig Worker Should Get Your Attention
05/26/2021 - What To Consider For Digital Inclusivity
05/25/2021 - Four Ways To Successfully Ramp Up SMB Lending
05/24/2021 - How The Pandemic Has Shaped Fintech-CFI Partnerships
05/21/2021 - Big Banks Return To The Office Post-Pandemic
05/19/2021 - Keeping Family-Owned Banks In The Family
05/18/2021 - Options For Legal Support In Today’s Market
05/17/2021 - Podcasting is Smart Marketing for CFIs
05/14/2021 - CRE Outlook is Positive As Economy Ramps Up
05/12/2021 - Resuming CECL Compliance Planning
05/11/2021 - Educate Your Board On Post-Pandemic Strategies
05/10/2021 - Cybercrime & The Dark Web: 3 Steps to Stay Vigilant
05/07/2021 - An AI Primer For Increasing Efficiency
05/05/2021 - FIs Will Spend $130B on RegTech By 2025
05/04/2021 - Encouraging Small Talk Within Your Institution
05/03/2021 - Officer Incentive Plans & Profitability
04/29/2021 - Helping Your Customers Combat Online Crime
04/28/2021 - Residual CRE Impact From The Pandemic
04/27/2021 - Inflation & Interest Rates – Where Are They Going?
04/26/2021 - Community Bankers Will Continue Saving The Day
04/21/2021 - Stay On Top Of PPP Changes For Your Customers
04/20/2021 - Five Strategies Toward Effective Vendor Management
04/19/2021 - Community Bankers Keep Saving The Day
04/16/2021 - $21 Trillion Opportunity In Cross-Border Payments
04/14/2021 - Update: State Online Data Privacy Laws
04/13/2021 - Four Ways To Keep Your Landlord Clients Afloat
04/12/2021 - Community Bankers Save The Day Again
04/09/2021 - Physically Fit Bank Customers Are Fiscally Fit Too
04/08/2021 - Appealing To The $143B Spending Power Generation
04/07/2021 - ACH Disruptions Remind Bankers of BCP Importance
04/05/2021 - Community Bankers Save The Day
04/02/2021 - CRE Recovery Looks Mixed – Winners and Losers
03/31/2021 - Learning To Swim In Liquidity – What Can Bankers Do?
03/30/2021 - Community Banks And Credit Unions – New Friendships?
03/29/2021 - Four Ways To Progress With Corporate Governance
03/26/2021 - Put Your Referral Programs In Gear
03/25/2021 - Trade Finance Can Grow International Business
03/24/2021 - Reaching More Customers By Going Viral
03/23/2021 - Six Steps Your Institution Should Take Towards SOFR
03/22/2021 - Three Key Areas Impacting Customer Profitability
03/19/2021 - Branch Closures – The Influencers & The Future
03/17/2021 - Five Ways To Grow Your Business
03/16/2021 - Merchants Optimistic About Contactless Payments
03/15/2021 - Stemming The Exodus Of Women In The Workplace
03/12/2021 - Helping The Underbanked And Unbanked
03/10/2021 - How To Test For Volatility In A Post-Pandemic Normal
03/09/2021 - Three Ways To Add More Board Diversity
03/08/2021 - Three Ways To Improve The Customer Experience
03/05/2021 - What Are Banks Saying About M&A In 2021?
03/04/2021 - Three Steps To Get Started With Open Banking
03/03/2021 - 50% Of People Would Switch Banks For Biometric Cards
03/02/2021 - Should CFIs Worry About Peak Oil?
02/25/2021 - Three Ways To Help Small Landlord Customers
02/24/2021 - Leadership Traits Are Evolving
02/23/2021 - Using Biometrics While Mitigating The Risks
02/22/2021 - Retain Deposits With Technology
02/18/2021 - Helping SMBs Ramp Up Digital Disbursements
02/17/2021 - From Pandemic To Productivity Challenges
02/16/2021 - Three Secrets Of Successful Fintech Partnerships
02/12/2021 - How Will CECL Affect Your Institution’s Securities?
02/10/2021 - Passwords – Are Their Days Numbered?
02/08/2021 - Security Operations Center – Is It For You?
02/03/2021 - Credit Migration Trend – Where Is It Heading?
02/02/2021 - The COVID-19 Vaccine And Your Employees
01/29/2021 - Employee Diversity Boosts Engagement & Performance
01/28/2021 - The Year Ahead In Anti-Money Laundering Compliance
01/27/2021 - LIBOR To SOFR – Next Steps To Keep You On Track
01/26/2021 - How Can Wire Automation Help Your Institution?
01/22/2021 - Opportunities Emerge As Digital Banking Increases
01/21/2021 - PPP Lending Is Back . . . And There Are Changes
01/20/2021 - Making Meetings More Productive
01/19/2021 - Four Ways To Help Your Customers Fight Fraud
01/15/2021 - Bank Landscaping For Greater Engagement
01/14/2021 - Embedded Banking Is Expanding
01/13/2021 - Merchant Businesses Generate 2.6x More Revenue
01/12/2021 - Automation Keeps Your Institution Competitive
01/11/2021 - How One Of Your Peers Succeeded With Mobile Wallets
01/08/2021 - Staying Compliant With Artificial Intelligence
01/07/2021 - Three Ways To Manage 2021 Lending Challenges
01/06/2021 - Four Banking Technology Spending Trends In 2021
01/05/2021 - Your Data Privacy Program Can Be A Competitive Tool
12/31/2020 - Top 2020 BID Articles (5 of 5)
12/30/2020 - Top 2020 BID Articles (4 of 5)
12/29/2020 - Top 2020 BID Articles (3 of 5)
12/28/2020 - Top 2020 BID Articles (2 of 5)
12/24/2020 - Top 2020 BID Articles (1 of 5)
12/23/2020 - Lessons In Longevity With The Oldest Community Banks
12/22/2020 - Is The Tide Shifting For Cannabis Businesses?
12/18/2020 - Faster Payments: What Are Your Peers Doing?
12/16/2020 - Three Creative CRE Opportunities For Unused Space
12/14/2020 - PPP-Related Scams To Avoid
12/10/2020 - Open Banking - What You Should Know
12/09/2020 - Bank M&A - Present & Future
12/08/2020 - Fed's Program Helps CRA Connections
12/07/2020 - QR Codes For Contactless Payments - Here To Stay?
12/04/2020 - Holiday Parties A La Pandemic
12/03/2020 - How To Renew Your D&O During A Pandemic
12/02/2020 - Six Mobile Banking Tips For Maximum Engagement
11/30/2020 - Competitively Recruiting For Longevity & ROI
11/25/2020 - Credential Stuffing - What It Is & How To Combat It
11/24/2020 - Is Suburban Migration An Advantage For CFIs?
11/23/2020 - CECL Is Still On The Horizon - Three Considerations
11/20/2020 - Five Best Practices For Top Employee Satisfaction
11/19/2020 - Banking Regulators Discussing Climate Risks
11/18/2020 - Creating More Connections With Millennials
11/16/2020 - Bank Charters For Tech Giants?
11/13/2020 - Opportunities With The Internet Of Things
11/10/2020 - Four Tips For Your Next Regulatory Examination
11/09/2020 - Small-Dollar Loans: An Update
11/06/2020 - Four Pandemic-Specific Loyalty Rewards
10/30/2020 - Payment Trends Now And Post-Pandemic
10/29/2020 - Four Mistakes To Avoid With Technology Development
10/27/2020 - Five Key Indicators For The CRE Market
10/26/2020 - Helping Budding Entrepreneurs During A Pandemic
10/23/2020 - Could Google Affect Lending And New Talent Pools?
10/22/2020 - Three Ways To Engage Minority-Owned Businesses
10/21/2020 - Bank M&A Antitrust Under Review
10/19/2020 - Reasons To Consider One-Stop Bill Payment
10/16/2020 - Three Reasons Why MSLP Is Viable
10/15/2020 - Faster Payments Are Here - Are You Ready?
10/14/2020 - Password Management Reminders In A WFH World
10/09/2020 - The Latest Signs Of Business Optimism
10/08/2020 - Three Strategies To Manage Child Care Issues
10/07/2020 - Agribusiness Trends To Watch
10/06/2020 - Five Leadership Tips For Remote Teams
10/05/2020 - Fighting Back Against Mobile Banking Fraud
10/02/2020 - Thanking Customers Especially During The Pandemic
10/01/2020 - Pandemic Prompts CFOs To Use More Automation
09/30/2020 - Four Ways To Engage Gen Z Employees
09/29/2020 - Four Ways To Attract Gen Z Business Owners
09/28/2020 - What Banks Should Know About Crypto Custody Services
09/25/2020 - Strategic Planning Considerations During A Pandemic
09/24/2020 - Three Steps Forward In The LIBOR-SOFR Transition
09/23/2020 - Four Steps For Virtual Employee Onboarding
09/22/2020 - A Refresher For Complaint Management
09/21/2020 - Will Drive-Through Banking Continue?
09/18/2020 - Looking Outside Of The Core For Technology
09/17/2020 - Three Key Liquidity Risk Management Reminders
09/16/2020 - Disasters Are Striking - Is Your Institution Ready?
09/15/2020 - Which Type Of Financial Institutions Will Cut Jobs?
09/14/2020 - Make Your App Stand Out In The Crowd
09/11/2020 - Two Ways To Cut Costs for Greater Profitability
09/10/2020 - Adapting Performance Reviews For Working Remotely
09/09/2020 - Three Ways RegTech Could Help Your Institution
09/08/2020 - M&A In 2020 - Sweet Or Sour?
09/03/2020 - Helping Millennials Through The Crisis
09/02/2020 - OCC Proposes A Special Payments Charter
09/01/2020 - Using AI To Reduce Bias
08/31/2020 - How Your Employees Can Solve Customer Problems
08/28/2020 - Digging Deeper With Your Borrowers
08/26/2020 - Strategies To Mitigate Credit Crunch
08/25/2020 - Ransomware Resurgence
08/21/2020 - Strategies For Institutions To Stay Independent
08/20/2020 - What 5G Could Mean For Banking
08/19/2020 - FDIC Guidance Broadens Employment Pool
08/18/2020 - Three Branch Security Tips During COVID-19
08/17/2020 - Stress Testing And Liquidity
08/14/2020 - Creative Ways To De-Stress Your Staff And Customers
08/13/2020 - What To Do With Your PPP Loans
08/12/2020 - The Pandemic, Cashless Payments & The Unbanked
08/11/2020 - Customer Review Sites Share Your Safety Efforts
08/10/2020 - Main Street Lending Program Could Help
08/07/2020 - Keep Moving With LIBOR's Transition
08/06/2020 - Insights For Your Strategic Planning
08/05/2020 - Should You Be Doing Banking-As-A-Service?
08/04/2020 - Ways To Manage The Coin Shortage
07/31/2020 - Should You Consider Gig Workers As Customers?
07/30/2020 - The Unique Financial Needs Of Women
07/29/2020 - New Technology Update: KYC Video Authentication
07/28/2020 - Merging In The Face Of A Crisis
07/27/2020 - How To Mitigate Currency Risk For Your Customers
07/24/2020 - The Personal Touch In Digital Banking
07/23/2020 - Five Ways To Boost Employee Morale
07/22/2020 - Steering Clear Of Unemployment Fraud
07/21/2020 - FinCEN Guidance On Pandemic Fraud Scams
07/20/2020 - Is Divestment An Option?
07/17/2020 - Developing Your Banking App - The Time May Be Right
07/16/2020 - The Latest Regulatory Stress Test Findings
07/15/2020 - Key Technologies Used To Communicate With Customers
07/14/2020 - Frustrated PPP Applicants Could Become New Customers
07/13/2020 - PPP Fraud - How To Protect Your Institution
07/10/2020 - Is It Time For A Fintech Partnership?
07/09/2020 - Three Ripe Ways To Refine Your Lending Process
07/08/2020 - What Is Needed During The Second Wave Of COVID-19
07/07/2020 - Risks Associated With Contact Tracing
07/06/2020 - Inquiry & Insight: Back To Work With The Coronavirus
07/03/2020 - The Right Time 4 Financial Literacy 4 Kids
07/02/2020 - What Have Your Peers Been Doing In This Crisis?
07/01/2020 - Potential Blind Spots in Risk Management?
06/30/2020 - Assessing Capital Using Economic Data
06/29/2020 - Net Interest Margins And Interest Rate Swaps
06/26/2020 - Leadership Communication During The Transition
06/25/2020 - Pay Considerations With Remote Workers
06/23/2020 - Community Financial Institutions And Social Change
06/19/2020 - Getting Ready To Resume Full Services Post COVID-19
06/18/2020 - Optimizing Your Website For Voice Searches
06/17/2020 - Getting The Most Out Of The Last Days Of PPP
06/16/2020 - Keeping Seniors Engaged With Digital Banking
06/15/2020 - Will We Transition To SOFR In 2021?
06/12/2020 - Bank M&A Climate: Is There An Urge To Merge?
06/11/2020 - Inquiry & Insight: Lenders Staying Financially Fit
06/10/2020 - Bridging The Technical Skills Gap
06/09/2020 - Reap More Fee Income With Wealth Management
06/08/2020 - After the PPP - Now What?
06/05/2020 - Will Negative Interest Rates Happen In The US?
06/04/2020 - Virtual College Recruiting During The Pandemic
06/03/2020 - A Taste Of Today's Commercial Real Estate Market
06/02/2020 - Long-Term Benefits Even After PPP
05/29/2020 - New Technologies Facilitating Businesses Reopening
05/28/2020 - Changing Lending Practices
05/26/2020 - Mobile Credit Card Apps Becoming More Important
05/22/2020 - Safely Reopening Your Branches
05/21/2020 - Top Six Stress Testing Tips During COVID-19
05/20/2020 - COVID-19 Risk Analysis
05/19/2020 - The Main Street Lending Program - A Summary
05/18/2020 - Remote Meeting Management
05/15/2020 - How COVID-19 Affects Men And Women Differently
05/14/2020 - Serving Your CRE Business Customers Going Forward
05/13/2020 - New Cyber Risks With COVID-19
05/11/2020 - The State of Small Business
05/08/2020 - Consumer Behavior Changes During COVID-19
05/07/2020 - Remote Work - For Recruiting & Retention
05/06/2020 - COVID-19 Loan Modifications - Risk Rating
05/05/2020 - Social Distancing And Healthy Employees
05/04/2020 - Inquiry & Insight - More Coronavirus Questions
05/01/2020 - Post-COVID-19 Office Design And Practices
04/28/2020 - Morale-Building During COVID-19
04/27/2020 - Community Banks Continue Making A Difference
04/24/2020 - Social Media Tips During COVID-19
04/23/2020 - COVID-19 And Your CRE Portfolio
04/22/2020 - Job Loss And Economic Recovery
04/21/2020 - Is Your Data Security Plan Ready For COVID-19?
04/20/2020 - Community Banks Keep Making A Difference
04/17/2020 - Transitioning Your Communications
04/15/2020 - Stepping Up Technology During The Coronavirus
04/14/2020 - Recap Of The Fed Webinar On PPPLF
04/13/2020 - Community Banks Making A Difference
04/10/2020 - Liquidity And Capital Management During COVID-19
04/09/2020 - Key Takeaways Of The CARES Act
04/08/2020 - Inquiry & Insight - Coronavirus Questions
04/07/2020 - COVID-19 Insights
04/06/2020 - Health And Wellness During The Coronavirus Crisis
04/03/2020 - How The Big Banks Are Managing The Coronavirus
04/02/2020 - Bankers Ask Regulators For Help - Part 2
03/31/2020 - CRA Considerations During COVID-19
03/30/2020 - Remote Work Practices
03/27/2020 - Leading During A Crisis
03/25/2020 - FOMC's Drastic Measures For Unprecedented Times
03/24/2020 - FDIC FAQs For Financial Institutions And Customers
03/23/2020 - COVID-19, Housing, Jobs, And Other Indicators
03/20/2020 - Tips To Increase Loan Growth
03/19/2020 - Training Your Staff On Digital Banking
03/18/2020 - BEC Compromise - An Update
03/17/2020 - Coronavirus Contingency Plans
03/16/2020 - Big Banks Report On CECL
03/13/2020 - Open Your Institution's Silos
03/12/2020 - Chatbots For Employee Advice
03/11/2020 - Fighting Fraud With The Latest From FICO
03/10/2020 - How To Prepare For The Digital Evolution
03/09/2020 - Business Credit Cards - A Good Opportunity?
03/06/2020 - A Laundry List To Get More Deposits
03/05/2020 - It's Never Too Early For Succession Planning
03/04/2020 - Maximizing Your Branches
03/03/2020 - How CECL Affects Bank Investors
02/28/2020 - Data Collection And Customer Trust
02/27/2020 - If You Can't Hire Them, Train Them
02/26/2020 - Customer Experience & Employee Compensation
02/25/2020 - Do You Have Cyber Alert Fatigue?
02/24/2020 - Data Privacy Laws - What You Should Know
02/21/2020 - A Refresher On Automation And AI
02/20/2020 - Learning From Fannie And Freddie With CECL
02/19/2020 - Portfolio-Level Analysis Of CRE Loans
02/18/2020 - Risk And Compliance - What Your Peers Say
02/14/2020 - Getting Real With Faster Payments
02/13/2020 - MasterCard's Digital ID
02/12/2020 - Employee Fraud Prevention
02/11/2020 - Is M&A Still A Good Idea?
02/10/2020 - Small Business Capital Needs
02/07/2020 - Smartwatch Banking - Is The Time Now?
02/06/2020 - Fine-Tuning Your Tech Strategy
02/05/2020 - Lending To Small Businesses
02/04/2020 - Rate Reductions And Profitability
01/31/2020 - The Middle Course Of Management
01/30/2020 - Stepping Through Technology Disruption
01/29/2020 - Thwarting Faster Payment Fraud
01/28/2020 - Extending Your Social Media Through Employees
01/27/2020 - Risk-Based Loan Pricing Strategy
01/24/2020 - The Coming Of Digital ID Cards
01/23/2020 - Collaboration Tips For Bankers
01/22/2020 - Taking A Page From Netflix's Playbook
01/21/2020 - Mobile Fraud And Trust
01/17/2020 - Cybersecurity Trends In 2020
01/16/2020 - How To Succeed With Your Business Customers
01/15/2020 - CRA - A New Proposal
01/14/2020 - Strategies For Reducing Branch Costs
01/13/2020 - LIBOR To SOFR - The Latest Update
01/10/2020 - Is It Time For Mobile Wallets?
01/09/2020 - How To Use The Extra Time For CECL
01/08/2020 - Severe Weather Patterns And Banking
01/07/2020 - Biometric Payments - What You Should Know
01/06/2020 - Inquiry & Insight - Public Banks, Deposits, Google
01/03/2020 - CSBS Community Banking Update
01/02/2020 - A Look Back On 2019 And Planning For 2020
12/23/2019 - Top 2019 BID Articles
12/20/2019 - Saving Apps For Deposit Opportunities
12/19/2019 - Nurturing Start-Up Customers
12/18/2019 - Multi-Factor Authentication - An Update
12/17/2019 - Small Bank Holding Company Changes
12/16/2019 - Millennials And Wealth Management
12/13/2019 - Building Effective Teams
12/12/2019 - Online Search Strategies For More Leads
12/11/2019 - Managing Online Customer ID Fraud
12/10/2019 - Can You Win Over Younger Employees?
12/09/2019 - The Latest Development On Fintechs
12/06/2019 - New Capital Leverage Ratio - Opt In Or Out?
12/05/2019 - Fighting ATM Skimming
12/04/2019 - Should You Consider Chatbots?
12/03/2019 - Practical Approaches To Big Competition
11/29/2019 - Interest Rate Collars In Today's Market
11/27/2019 - Cyber Risk And Digital Fingerprints
11/26/2019 - Tapping Into Private Equity Firms
11/25/2019 - Google And Business Owners Stride
11/22/2019 - How To Handle An Unsolicited Offer
11/21/2019 - Negative Interest Rates
11/20/2019 - Big Data And Capital
11/19/2019 - Helping Your Customers With EXIM
11/18/2019 - Stress Testing Tips
11/15/2019 - Small Business Snapshot
11/14/2019 - Capital Raise Opportunities
11/13/2019 - Changes Coming With The New Overtime Rule
11/12/2019 - CECL Learnings From The Big Banks
11/08/2019 - Rural Customers Need Mobile Services
11/07/2019 - Shoring Up For A Recession
11/06/2019 - Best Practices For Audit Fundamentals
11/05/2019 - Ag Customers And Chapter 12
11/04/2019 - Inquiry & Insight - Charters, ADA, Tariffs
10/31/2019 - Are Countercyclical Capital Buffers Coming?
10/30/2019 - Serving The Underbanked And Unbanked
10/29/2019 - Helpful Tips For Your Next Exam
10/28/2019 - Using Alternative Data For Creditworthiness
10/25/2019 - Working Women - What They Want
10/24/2019 - Nonemployer Firms Need Funding Too
10/23/2019 - Foreign Bank Notes For Your SMBs
10/22/2019 - Digital Transformation And Communication
10/21/2019 - Update On Mobile Banking App Satisfaction
10/18/2019 - Where Are We With EMV Adoption?
10/17/2019 - International Payments To Grow Your Customers
10/16/2019 - Do Not Delay On CECL Activities
10/15/2019 - Pooling Cyber Intelligence
10/11/2019 - New ATM Advancements
10/10/2019 - Are You Overscheduling Your Employees?
10/09/2019 - Taking A Fresh Start With CECL
10/08/2019 - Various Levels Of Small Business Optimism
10/07/2019 - Increasing Customers With Bank-at-Work Programs
10/04/2019 - Fed Funds And EBA
10/03/2019 - Inquiry & Insight - Mobile, Diversity, Cloud
10/02/2019 - Management's Role When Outsourcing CECL
09/30/2019 - Does Your Board Have Skin In The Game?
09/27/2019 - How Far Have We Come Since The Great Recession?
09/26/2019 - An Inverted Yield Curve With Forward Swaps
09/25/2019 - The Demand For Loans Among Millennials
09/24/2019 - Does Your Institution Need An AI Strategy?
09/23/2019 - Do You Have A Balanced Board?
09/20/2019 - Canadian Check Processing
09/19/2019 - Managers And Employee Performance
09/18/2019 - Evaluating External Data For CECL
09/17/2019 - AML Tips
09/16/2019 - Sub-Brands Could Expand Your Customer Base
09/13/2019 - Video Banking Acceptance On The Rise
09/12/2019 - Speedier M&A Deals
09/11/2019 - Easier To File A De Novo Application Now
09/10/2019 - Elective Fees - Do They Work?
09/09/2019 - Broadening Your International Services
09/06/2019 - Inside The Customer Lifecycle
09/05/2019 - How To Close An Account
09/04/2019 - Data Aggregation - Current Options
09/03/2019 - Inquiry & Insight - New Products, Data Loss, SARs
08/30/2019 - SMBs Catching On To Cashless
08/29/2019 - Does Your Institution Instill Trust?
08/28/2019 - ERM Program Considerations
08/27/2019 - Digital Banking Promised Land
08/26/2019 - Bank Exams Tailored To Risk - An Update
08/23/2019 - Self-Driving Payroll - A New Trend For Banks?
08/22/2019 - CRE Lending Competition Heats Up
08/21/2019 - How To Ride Out An Inverted Yield Curve
08/20/2019 - Social Media Is Shifting
08/19/2019 - The Future Of Cyber Threats
08/16/2019 - Attracting Millennials Through Boomers
08/15/2019 - Q Factors Matter More For CECL
08/14/2019 - Hedging - DIY Or Outsource
08/13/2019 - Inquiry & Insight - Phishing, CECL, Competition
08/12/2019 - Contactless Payment - Will It Catch On?
08/09/2019 - UDAAP Enforcement
08/08/2019 - Profitability Of Deposits And The Yield Curve
08/07/2019 - Customer Memories And Your Bank's Reputation
08/06/2019 - How Banks Can Woo Gen Z Employees
08/05/2019 - Creative Community Involvement By Banks
08/02/2019 - Cutting Board Meetings - How To Make $6MM In 3Y
07/31/2019 - Industrial Hemp - Can Your Bank Jump In?
07/30/2019 - Marijuana Banking - Where Are We Now?
07/29/2019 - Using Extra Time Wisely With FASB's CECL Delay
07/26/2019 - LCR, HQLA And Munis
07/25/2019 - Board Self-Assessments
07/24/2019 - Hiring Employees From LMI Communities
07/23/2019 - FASB Proposed CECL Delay But No Time To Waste
07/22/2019 - AARP And Growing Financial Elder Abuse
07/19/2019 - How 5G Will Affect Digital Banking
07/18/2019 - Student Loans As A Gateway
07/17/2019 - SOFR Transition - Are You Ready?
07/16/2019 - Vendor Risk Management Refresher
07/15/2019 - AICPA Guidance On CECL
07/12/2019 - Product Assortment Or Customer Experience
07/11/2019 - Avoiding Unclaimed Assets
07/10/2019 - Succession Planning Examples
07/09/2019 - Inquiry & Insight - Deposits, Buybacks & Tracking
07/08/2019 - The Challenges Of Optionality And CECL
07/05/2019 - Fintech Education Programs
07/03/2019 - Deposits - Where Are They & How To Get More
07/02/2019 - E-Invoicing: Efficient Or Complex?
06/28/2019 - Cryptocurrency, Fiat Liquidity And BSA/AML
06/27/2019 - Low-Cost Deposits
06/26/2019 - The Limitations Of WARM
06/25/2019 - A New Open Banking Solution
06/24/2019 - Internships - New Rules
06/21/2019 - Checks And Your Business Customers
06/20/2019 - The Risks Of Mobile Wallets
06/19/2019 - Green Lending And Investments
06/18/2019 - Performance And Economic Snapshot
06/17/2019 - Medical Professionals And Financial Literacy
06/14/2019 - Big Data - An Update
06/13/2019 - BSA/AML Areas Of Focus
06/12/2019 - Top 4 Ways To Keep Customers Engaged
06/11/2019 - Avoiding Age Discrimination
06/10/2019 - Inquiry & Insight - Leverage, Payments & Social
06/07/2019 - Integrating Your Marketing
06/06/2019 - Gentrification And A New Code Of Conduct
06/05/2019 - B Corp - Is It Right For Your Bank?
06/04/2019 - Where Have All The M&A Premiums Gone?
06/03/2019 - Attract Deposits Without Raising Rates
05/31/2019 - The Rise Of Immigrant-Owned Small Businesses
05/30/2019 - Can Marie Kondo Help Community Banks?
05/29/2019 - Opportunity Zones - What, Where And How
05/28/2019 - Lessons From Digital Banking Latecomers
05/24/2019 - Be On The Lookout For Occupational Fraud
05/23/2019 - SOFR Transition - Contracts And Communication
05/22/2019 - Retail Lending - What To Consider
05/21/2019 - Reducing RDC Risk
05/20/2019 - Chatting About Chatbots For Community Banks
05/17/2019 - Forward Rate Lock Agreements Help Your Bank
05/16/2019 - Greatest Risks For Banks
05/15/2019 - Millennials, Childcare And Your Bank
05/14/2019 - The Latest Developments On AI And AML
05/13/2019 - The Spotlight Is On Women-Owned Businesses
05/10/2019 - A New Savings App - Creative Competition
05/09/2019 - Cybersecurity Best Practices For Teleworkers
05/08/2019 - Guidelines For CECL Method Selection
05/07/2019 - Business Customers And Their Digital Needs
05/06/2019 - An ALM Program Refresher
05/03/2019 - Inquiry & Insight - To Outsource Or Not
05/02/2019 - More Than Traditional Checking Accounts
04/30/2019 - Loan Pricing - Do You Have Consistency?
04/29/2019 - Highly Involved Community Banks Continue On
04/26/2019 - How Valuable Is Time To Your Employees?
04/25/2019 - Is Your Bank Purpose-Driven?
04/24/2019 - Hospitality Lending - Is It For Your Bank?
04/23/2019 - Developing A Hedging Strategy
04/22/2019 - Still More Highly Involved Community Banks
04/19/2019 - Helping International SMBs Thrive
04/18/2019 - Digital Marketing Tips From Community Bankers
04/17/2019 - Performance And Goals
04/16/2019 - The Rise of Biometric Payment Cards
04/15/2019 - More Highly Involved Community Banks
04/12/2019 - Employee Engagement Tips
04/11/2019 - Your Bank Customer's Mis-Taken Identity
04/10/2019 - The Bank Customer Experience And Fintechs
04/09/2019 - Tax Update For C-Corp And S-Corp
04/08/2019 - Highly Involved Community Banks
04/05/2019 - Performing A CECL Dry Run
04/04/2019 - Is Your Bank's Website ADA Compliant?
04/03/2019 - Technology Brands And Customer Expectations
04/02/2019 - Wellness Benefits And Your Bank
03/29/2019 - Is It A Good Year For M&A?
03/28/2019 - Time For HSAs
03/27/2019 - Would Teleworking Work For Your Bank?
03/26/2019 - Regulatory Relief For Community Banks?
03/25/2019 - Momentum For C&I Loans
03/22/2019 - Help Transition Business Owners To Retirement
03/21/2019 - Interest Rate Swaps - Can They Help?
03/20/2019 - Should Banks Provide Simulation Job Training?
03/19/2019 - The Merits OF Phishing Your Own Employees
03/18/2019 - Developing A CECL Communication Strategy
03/15/2019 - What Small Businesses Want And how To Aid Them
03/14/2019 - The Rising Popularity Of Reciprocal Deposits
03/13/2019 - Using AML To Fight Elder Financial Abuse
03/12/2019 - Attracting Encore Entrepreneurs
03/11/2019 - Is WARM Right For CECL?
03/08/2019 - Regulatory Exam Preparation And ALM
03/07/2019 - Job Fulfillment And Employee Retention
03/06/2019 - Customer Retention And Profitability
03/05/2019 - The Continuing Fight For Business Customers
03/04/2019 - P2P Options for Community Banks
03/01/2019 - How To Please The Digital-First Customer
02/28/2019 - LIBOR To SOFR - How To Make The Transition
02/27/2019 - Digital Nomads - How To Rein Them In
02/26/2019 - Alternative Data And The Rules
02/25/2019 - Is Your Bank Facing Employee Ghosting?
02/22/2019 - New Flood Insurance Act - How Are You Affected?
02/21/2019 - Facing The Deposits Challenge
02/20/2019 - Infotainment - Could It Bring In Business?
02/19/2019 - Recession Plan - Be Prepared
02/15/2019 - Onboarding Your Board Members
02/14/2019 - Augmented Reality To Bring Customers In
02/13/2019 - The Latest Cyber Threats For Bankers
02/12/2019 - Women And The Customer Experience
02/11/2019 - Banking The Hemp Market
02/08/2019 - Digital Customer Categories And Your Bank
02/07/2019 - Smartwatches For Staffers
02/06/2019 - Central Bank Digital Currency Hurdles
02/05/2019 - The 24-7 Personal Touch Way
02/04/2019 - Latest Financial Stability Report
01/31/2019 - More Regulatory Support For Innovation
01/30/2019 - Privileged Users And Cyber Risk
01/29/2019 - Taking Financial Literacy To The Next Level
01/28/2019 - Are "Best Practices" Really Best?
01/25/2019 - ATM Servicing - In House Or Vendor?
01/24/2019 - Customer Behavior And Digital Payments
01/23/2019 - The Fight For Millennial Deposits
01/22/2019 - Cardless ATM Fraud - What Your Bank Can Do
01/18/2019 - Community Banks Feel Effects Of The Shutdown
01/17/2019 - High Tech Collection
01/16/2019 - Early Adopter Banks Report On AI Learnings
01/15/2019 - Cybersecurity Is Everyone's Job
01/14/2019 - Subscription Banking - Worth Employing?
01/11/2019 - Is AgTech Watering Your Customers?
01/10/2019 - Searching To Satisfy Bank Customers
01/09/2019 - Balancing New Capital Rule Benefits
01/08/2019 - "Movie-ing" To CECL - Top 5 Things To Remember
01/07/2019 - Discovering Cyber Risks And Fighting Together
01/04/2019 - Changing Regulations And Peak Performance
01/03/2019 - Specifically Meeting Small Business Demand
01/02/2019 - The Goals Of The Community Bank Index
12/31/2018 - Top 2019 Threats And Challenges
12/24/2018 - Top 2018 BID Articles
12/21/2018 - Talented Community Banks Outperform In Lending
12/20/2018 - Thinking About And Preventing Botnet Activities
12/19/2018 - Digital Marketing And The Cyber Challenge
12/18/2018 - Empowering Women Is Good Business
12/17/2018 - Customer Loyalty And Regulatory Support
12/14/2018 - The Mobile Banking Project
12/13/2018 - A Strategic Update On M&A Deals
12/12/2018 - Active Fintech Assistance
12/11/2018 - Are You A Spectator Of E-Signatures?
12/10/2018 - 'Tis The Season For Planning
12/07/2018 - Despite The Push, No Postal Banks Yet
12/06/2018 - Exercising Cybersecurity
12/05/2018 - Divorced From Subordinated Debt?
11/30/2018 - Smiling Over More Women On Boards
11/29/2018 - How Data Breaches Have Aged And Evolved
11/28/2018 - Time For Happy Employees
11/27/2018 - Insuring A Strong Future
11/26/2018 - The Wild Popularity Of Biometrics
11/23/2018 - Are Your Customers Stuffed With Fintech Apps?
11/21/2018 - Cohabitating With Startups
11/20/2018 - Don't Export Viral Videos
11/19/2018 - RTP - Make Your Bank Heard Before It's Inked
11/16/2018 - Learning Tokenization
11/15/2018 - Authenticating The Two-Factor Text
11/14/2018 - Passwords And Customer Privacy
11/13/2018 - Keeping Ahead Of The Competition
11/09/2018 - Absorbing And Sharing BSA/AML Resources
11/08/2018 - All Things Digital...To A Point
11/07/2018 - Tariffs, Construction Loans And Materialism
11/06/2018 - Voicing Concerns Over A New Rising Fraud
11/05/2018 - Ambidextrous Community Banks Lending More
11/02/2018 - Traveling Through Same Day ACH Payments
11/01/2018 - Studying Up On CECL And Strategic Planning
10/31/2018 - Sweetening The 401(K) Benefit For Student Debt
10/30/2018 - Sniffing Out The Latest In SMB Payment Providers
10/29/2018 - Hot Small Businesses
10/26/2018 - "Lyfting" SMB Lending
10/25/2018 - Walking Through Web Forms For Success
10/24/2018 - A Whale Of A Salary Or Not?
10/23/2018 - Climbing Into The World Of Invisible Biometrics
10/22/2018 - Sporting Around With Microsites
10/19/2018 - The Impact Of SMB Digital Payment Usage
10/18/2018 - "Lettuce" Talk About Specialty AG Business
10/17/2018 - Whispering Global Digital Banking Learnings
10/16/2018 - The Precision Of A Data Security Sweet Spot
10/15/2018 - Rats And Loan Grading Systems
10/12/2018 - Bank Tech Budgets - How Do You Compare?
10/11/2018 - Fighting Export Finance Programs?
10/10/2018 - Don't Fry Your Brain On Cryptocurrencies
10/09/2018 - A Magnetic Regulatory Update On Blockchain
10/05/2018 - The Latest News On ATM Attacks
10/04/2018 - Ubiquitous BSA/AML
10/03/2018 - Capturing More Business Customers
10/02/2018 - A Refill on Disaster Reminders
09/28/2018 - High Tech Yet High Touch Recruiting
09/27/2018 - How To Keep Your Core Healthy
09/26/2018 - Rolling Forward On Exceptions